Royal Auto Body of Plano

NigerianEve

★★★★★

4 months ago

They did an amazing job my car looks brand new!! John was very great to work with and kept me up to date every step of the way. Very professional and clean work!

Hayley Fontaine

★★★☆☆

Edited 3 weeks ago

Update - Royal auto body reached out after seeing my review and they have made things right with me. I’m happy they did the right thing. OG post- The body work they did looks good, and they were extremely helpful but pretty aggressive in requesting a review. Once my review was given (I gave them 5 stars on yelp initially) things changed. When I drove off their lot I noticed my check engine light was on and the temperature was stuck at 68 degrees (even during the freeze) these things were not issues 3 or so weeks prior when I dropped the car off. I called them and brought it back and they messed with some things and I drove off and the light was off and the temperature had changed from the 68 degrees.... But the next time I started the car both issues were back. I also noticed my wiper fluid was low so I refilled it.... But by evening it was completely empty again. Joshua said he would look at it again, I went out of town and left my car with them again. When I got back they told me they couldn't do anything for me because the issues were under the hood and they did the body work on the back of the car so it wasn't on them.... Well I brought the car to a place for an oil change and had them check out the other issues... and they found what appears to be a rodents home under the hood and chewed up wires and such causing all the issues. I wrote an email to the shop because my car is typically parked in my garage and we have no evidence of rodents at my home. It was in the possession of Royal auto body for over 3 weeks, and when I first went in to drop the car off I noticed some cats, which I inquired about and they told me they have 5 to help combat their known rodent problem..... and that the cats aren't very good at their job as one ran from a rat in the garage. So now I have a car with all sorts of issues due to the rodent issue at their shop and no one has responded. I was a repeat customer, but as of now, nope. They need to make this right. It just cost me almost $600 to repair the rat damage so I can pass the state inspection and have a safe vehicle to drive.

Manda Boroson

★★★★★

9 months ago

Royal Auto Body of Plano has provided exceptional service, effective communication, and high-quality work. We’ve had two fantastic experiences with their services. First, we had a 2023 CR-V repaired, and John provided a detailed estimate and explained our repair options. He was kind, knowledgeable, and straightforward, which instilled immediate confidence in the shop’s professionalism and honesty. Jessie kept us informed throughout the repair process, ensuring that we were always aware of the status of our vehicle. This transparency eliminated any surprises and made the entire experience stress-free. Val made our check-in smooth and welcoming, setting a positive tone for the entire visit. The work on the 2017 CR-V was exceptional. The trim and side step were repaired and reinstalled flawlessly, ensuring that everything looked aligned and secure once again. It’s evident that they take pride in their work and prioritize delivering high-quality results. We highly recommend Royal Auto Body of Plano to anyone seeking reliable and trustworthy auto body work.

Marat Beck

★★★★★

a year ago

I had an excellent experience with John at Royal Auto Body Shop-Plano. After my Tesla Y was involved in an accident, I took it in for repairs, and John made the entire process smooth and stress-free. He was incredibly knowledgeable, kept me informed every step of the way, and made sure the car was returned to me in perfect condition. The quality of the work was outstanding, and my Tesla looks as good as new! I truly appreciate John and his team's professionalism and attention to detail. I highly recommend this shop for anyone needing reliable and high-quality auto repairs. Thank you again, John and his team!

myra j.

★★★★★

3 months ago

Royal Auto Body Shop took great care of my car and made the whole experience surprisingly easy. The team was friendly patient and kept me informed the entire time. When I picked up my car it looked fantastic and the workmanship showed real pride and attention. I left feeling grateful and confident in their service. I highly recommend them!

Summer Lakhani

★★★★★

9 months ago

This place is absolutely wonderful! I was so impressed with the service I received—the staff was incredibly kind, patient, and understanding throughout the entire process. Isaac helped assess the damage on my car and provided a professional, detailed explanation of the repair options. I truly appreciated how informative and sweet the staff was. I went to almost 15 Autobody shops to get a few quotes but I ended up choosing this place because of it's environment and reviews! Highly recommended!!

Adhyyan Verma

★★★★★

a month ago

Hands down one of the best auto body shop in DFW area. Covers all Tesla models for very affordable price! Love the magic work they’ve done on my model Y.

Kenny Rubinsztein

★★★★★

2 months ago

Royal Auto Body of Plano did an excellent job fixing my car door and repainting it. The work looks brand new. Their pricing was the most competitive I found, and the service was quick and reliable. Highly recommend.

Nisshanthni Divakar

★★★★★

a year ago

I can’t recommend this place enough! This was my first time getting into an accident and was very anxious. My back bumper was damaged and was almost about to fall off. I called a couple of body shops and they all said the bumper needs to be replaced and it will take a week or more to fix it. I trusted the google reviews and walked into this shop. John was so welcoming and friendly. He spotted that my front bumper might need fixing as well and offered to fix it too. He was transparent about the options and prices. He explained everything in layman’s terms so that I’m well informed. He assured that he can fix both the bumpers without replacing them for a reasonable price and within 2 hours!! The job got done within 1 hour and the results were amazing! You can trust these guys to take care of you and your car as they seem to put their customers first! Shoutout to John and the other guy who fixed my car at the shop so quickly.

Faisal Fahim

★★★★★

3 months ago

I have a Camry and my engine cover broke driving over a curbside. I took my car to Royal auto body to get it fixed. I met Joshua for the first time and he knew exactly what the issue is and gave me different options and suggested the cheaper option. They fixed it in no time. I was really impressed with their professionalism and their excellent service. I will be going back and suggesting others for auto body work to visit this place. Thank you so much to the whole team and specially Joshua!! Keep up the good work!

Guy Huntley

★★★★★

3 months ago

Took the car in Monday before Thanksgiving to repair garage door rash. The car returned Saturday looking as good as new. The p[ricing and service is excellent!

Justine davis

★★★☆☆

Edited 4 months ago

I took a chance on Royal Auto Body in Plano after someone hit my car while I was on a road trip. At first, I was really happy with the results, they repaired the dents and scratches, replaced my headlight, and even helped me arrange a rental car from Enterprise. The work was finished in under three weeks, and my car looked clean and in good shape when I picked it up. Update: Unfortunately, after a little time passed, I started noticing issues. The other side of my front bumper began coming loose, and I had to go back to have it glued back on. More recently, another auto shop pointed out that the paint job under my hood was unfinished in the area that was repaired, something I hadn’t noticed before. They recommended getting it painted and sealed to prevent rust. So while the initial impression was great, the quality of the work doesn’t seem to have held up as well as I’ve hoped.

R. LeOnis

★★★★★

a year ago

They did a great job. I brought in my Range Rover and they fixed my rear bumper and quarter panel. They were very communicative and they are a family environment. I definitely recommend and plan to come back for elective items. When you go definitely talk to the beautiful and lovely Katrina because she kept me updated a lot either via phone or text. Also had some very down to earth conversations with her which made being there comfortable. And Josh, one of the owners proved that he is Honest. We had a slight miscommunication on some work that needed to be done but he owned the miscommunication. They care about their customer service for sure.

venu mandhala

★★★★★

3 months ago

The best auto body shop I've ever been to. Honest reliable and best prices. Goblindly and they will take care of your car better than any exesnve show room. 100% satisfied with my experience.

Mr Feagins

★★★★★

a year ago

Gave me the best quote out of all the body shops in Plano even Dallas. They were communicative , and genuine which made it easy to be patient with them when informed about things outside of their control like the location of the parts and shipment eta. The car looks brand new! They even washed it for me! 10/10 would definitely recommend. Overall very good people here.

Ken Rivera

★★★★★

3 months ago

Royal Auto Body was honest, upfront, and very fair with pricing. They exceeded expectations by completing the work in 4 days when they originally quoted 5, even with a holiday in between. The quality and communication were solid throughout. I would absolutely return if I ever need body work again.

Nana

★★★★★

3 months ago

Royal auto body helped me so much. Just now. They took care of my car and got me back on the road. I didn't have insurance and Christmas is coming so I was in a bad place, I spoke to Josh. He helped me and got me back on the road. I just picked up my car and I am more than satisfied. This places. Truly blessed.