Huffines Collision Plano

Heather Houser

★★★★★

13 years ago

My husband and I bought a vehicle from the Pre-owned side of Huffines Chevrolet and Hyundai in Plano on Saturday. We had the best experience ever!! They know how to make you feel comfortable and relaxed through the whole process. Service was AWESOME!! Great staff and great cars!! Will DEFINITELY go back, not your normal car dealership feel!! Would also recommend anyone to go check it out!!

Michael Haynes

★☆☆☆☆

8 years ago

As soon as I get my car back. I will NOT visit this dealership again. My car (2015 corvette) has been in the bodyshop since 7/21 for some simple repairs (repaint hood and fenders, replace headlights and windshield) and is going on week 2 of delay because of poor workmanship from their bodyshop. I went to pick up my car last Monday 8/14 and it had many issuse.. Multiple seals were out of place, there were pits in the paint on the drivers side fender, the front lip that I had bought new for them to swap out when they replaced the bumper had clearly hit something (probably a lift) after they installed it, buffing compound that they used to buff the car was dried in crevices all over the car and a lot of it was in the vent on the hood, and the windshield was installed off center. Once I left the dealer that day, I of course left my car so that they could fix those issues. I was told it'd be a few days.. I never hear any updates or see any email updates so I call two days later just to make sure they were making progress and see where they're at and I'm told they're getting the last part in that evening and it'll be finished the next day.. Well the next day comes and I don't hear anything so I call again and was told that they're now expecting the part that day and it should be done the next day.. So then I call the next day and they tell me that they now realize the windshield was installed about 1/4 inch off center and they'll have to re-install and possibly replace it if it breaks (which can be typical when removing windshields) So the windshield ends up breaking and then they source another one locally.. (keep in mind, this is Friday 8/18) They tell me it should be done by Monday 8/21 or Tuesday 8/22 at the latest. Well I call them today and am told that the windshield they received from the local dealer had an issue and now they have to order one from GM and it'll be Friday 8/25 at the absolute earliest. I understand things happen, but this is simply ridiculous. I've had cars in my past at multiple body shops and have never experienced anything like this. The employee's are apologetic but it feels like that's where it ends. It doesn't feel like they're doing anything to really make sure I'm taken care of as a customer. They're simply apologizing and throwing me back in the loop.

Frank P

★☆☆☆☆

9 years ago

I tried the repair center because it was provided through the insurance. My Dodge Charger had gotten hit on the front fender. They had told me max a month. I was driving a rental car till it was in there. About half way in the month and there is a hail storm, they do not cover the cars or anything so the wait time was extended. Told me again about another month, I said fine then the insurance stopped paying because they were taking more and more time, 4 MONTHS LATER AND 2 HAIL STORMS LATER. My car finally comes out, and they not only went over the time they had told me but the hood, front fenders and roof of my car are not the same color they're all different shades of the color they're suppose to be and its very noticeable. Very disappointed. Would not recommend.

Dan Jamison

★☆☆☆☆

7 years ago

I had a bumper replaced and some bodywork/paint done to the quarter panel on my 2014 Ram 1500. Took two weeks to get it done which was a little long. I go to pick up the truck. The guy pulls it up in front of the shop gets out, leaves the door open and walks right on by me. No walk around, no what do you think, no telling me what they did. I am in a hurry so I take off. I mean, they have quality control check it out before it is given back to the customer right? I get some gas and am standing by the rear door on the driver side. There is a big scratch by the back window and a bunch of overspray on the quarter panel and rear door. You can't miss it. I check out the bumper and the plastic step on top doesn't even fit right. I call them back and am told to bring it back up. Wrong answer. I say I am working seven days a week now and might be a month before I can do that. No alternatives offered. The correct answer would be to send someone to where I am to check it out and schedule repair. I am not doing you a favor by giving you my business. Never heard back, no follow up. Avoid this place. They just want to get it out the door. Quality control my ***. If I could give negative star I would.

Ivy Keeling

★★★★★

6 years ago

No it wasn't the body shop it was Service Dept. My first time there. My husband's suggestion. Went in for an oil change. Super nice guy.Reggie Pimento. He made everything so easy. Suggested new wiper blades which my husband had ordered on Amazon. Told me my SUV was in excellent shape for a 2007 Yukon Xl Denali. Thanks Reggie!

Ashley Luck

★★★★★

4 years ago

Russell Warren and Joey are absolutely amazing!! Let’s be honest- no one wants to get into a car accident or have to take your car to a body shop because that means $$$ and people who try to exploit you rather than help you. However, Russel took the time to talk to me, answer my questions, and EVEN go to bat for me regarding shady insurance adjusters. He called to check in on me even after the car was deemed totaled and his job was technically done. You can’t beat service like this anywhere else I guarantee it! Hopefully I never go through this again, but If I do, I will definitely be going back to Huffines in Plano!!

Charles McDonald

★★☆☆☆

9 years ago

My Dodge Charger was taken in for collision repairs (USAA insurance claim) very early March 2016. 24 hours from delivery, March 23rd, I was not kept informed that my car would NOT be garaged during a known hail storm (broadcast all over the news at 4pm that there would be widespread hail from 9pm-1am that evening). If I had been informed, I would have gladly come and picked up my car, garaged it myself, then brought it back the next day to complete repairs. As a result it suffered hail damage due to the incompetence of the body shop staff and their lack of planning. The body shop refused to take responsibility for the new claim that had to be filed, so now I've got two claims against my insurance in less than 3 weeks - neither of which were my fault and one of them happened outside of my even possessing the car (the hail). To be fair, they paid the second claim deductible and they fixed the car correctly from what I can tell. I'm still VERY mad that their incompetence and lack of caring about my car led to it being severely hail damaged while in their care and their custody. They knew better! I don't know if I will ever trust them again. They acted like it was no big deal when they first contacted me and left a message that it had been hail damaged at their lot and now I had to open another claim to get it fixed when it wasn't even fixed from the first claim yet. VERY unprofessional!!!

David Hughes

★★★★★

4 years ago

I have had two vehicles fixed at Huffines . Both came back looking as good as when they came out of the factory. This time I had driven over some wet paint in the middle of the street. I tried getting some of it off and it was going to be a nightmare. When I brought my truck in for repairs. Not only did they do the repair from the accident but they also buffed out all of the splattered paint down both sides of my truck. They didn’t even mention to me that they did it. I had forgotten about the paint splatter . When I remembered I went to check to see if it was still there and it is completely gone! What a great company!

Stephen C

★★★★★

6 years ago

I've been bringing my trucks here for service for several years. My sons have as well. Great service. Reggie is our service supervisor and is really good to work with. They are very thorough. Occasionally things happen and Reggie does what ever is needed to make it right. We've never been disappointed.

Greg Elleman

★★★★★

6 years ago

First time I've ever had to had a vehicle repaired and I was a bit nervous about it. I took my Jeep Cherokee in with damage to the right front grill, right fender, lights etc. I have to say I was extremely pleased with the communication and quality of the repair. I was kept informed of the status, given a an ETA on completion and an explanation of what needed to be done. My car came out looking brand new. If, god forbid, I need collision repair in the future I will be taking my vehicle back here. Outstanding service and results. Definitely take your vehicle in here for repairs. You won't be disappointed.

Bob Gatlin

★☆☆☆☆

a year ago

Get my car done and this comes down. One star is generous at this point. Patience has been depleted from the BS finger pointing. Blaming insurance and adjusters over hours required. In the meantime I'm stuck in the middle.

Connor Hockaday

★★★★★

Edited 5 years ago

Absolutely fantastic experience! Our advisor Trey went above and beyond to get us 100% taken care of. He is a true asset to Huffines, and should definitely be recognized as such. We purchased our Cherokee new from Huffines in 2015, have always had it serviced at Huffines, and have now had it repaired at Huffines. It is nice to have a local dealer group cultivate a relationship through such great customer service across multiple departments. As far as repair quality goes, they made it look as though no accident had ever occurred. The body work was perfect, the paint work was factory quality, and Trey managed to get insurance to approve OEM Jeep parts instead of salvage or aftermarket components (may or may not be possible with your particular claim). I am very happy with every aspect of my visit, and will definitely return should the need arise. 5/5, would highly recommend.

Marylinda Jones

★★★★★

a year ago

A challenge to find the Body Shop serving all the Huffines dealerships. Google Maps doesn’t know about the current construction. The service getting an estimate to repair my car was excellent.

PC Dallas

★★★★★

2 years ago

If you want your car/truck looking as good as it did before a collision, see Jasmine! She will take care of you and make sure the job is done right! She loves her job and it shows. I can't say enough great things about my experience with Huffines Collision Plano and Jasmine. Jasmine goes the extra mile and she is a joy to work with. Dealing with insurance companies can't be pleasant and she definitely knows what she is doing. I highly recommend Jasmine!!! The whole staff was wonderful and accommodating. My Colorado looks brand new again!

Jessica R

★★☆☆☆

2 years ago

I am only giving two stars because I was able to get my car out of the shop. What was originally estimated to be a 10-12 business day fix turned into a 21 day fix and still isn't completely fixed. If leaving a big gaping hole in a panel instead of replacing it is proper work, then there is some serious issues in your business. They didn't do a walk around when they received the vehicle. There was no communication from the advisor. I got notified that my car would be ready on 10/19 from the rental advisor with my insurance because they were going to take my rental car back. However, when I called the huffines advisor, he told me the bumper was not the right one and it would be next week before it was ready. Then the day I was told it would be ready by the advisor, the grille didn't fit the car and they lost the new one. So I had to wait another several days. After I picked up the car, I had an issue with the hole in a panel and so I tried to contact the advisor by email which is the fastest way to get ahold of him and no reply. I then emailed the assistant manager, Martin and got no response. They obviously don't care about customer service and now I will have to physically go up there and get someone to look at the panel. They supposedly offer a warranty on their work but I can't wait to hear the reason why they won't replace my panel. My insurance begged me not to use their shop and I wanted a dealer to fix my newer car but I would have been better off going to Caliber or even Service King which is scary to say. STAY AWAY FROM THIS SHOP!!

SLO

★★★★★

a year ago

Thank you Martin! Twice you have taken care of my Genesis and I appreciate the specialist attention that they took with my car each time with your guidance and supervision.

Jose Mojica

★☆☆☆☆

Edited 2 weeks ago

Please save yourself time and money and do not come here. Everyone you speak to will be rude and annoyed. My car took two months to be ready and when you would ask about a timeline, they would give you the most condescending answers. THE WORST part is, they will return your car with the check engine light on a dead battery and unfixed things and lie, and say those were before the claim. They will steal your money and use it to buy a ranch.