Scott's Import Service

Sanjay Karani

★☆☆☆☆

3 months ago

The service experience at Scott's was mixed. I called ahead on Tuesday to schedule and get a verbal quote for the battery changing and the diagnostics for the alternator and the voltage regulator. When I reached there for the service, the person at the desk did not have any information about my request or the discussion of the prev day, so start over. The expert "Scott" spoke fluent English but with a heavy Spanish accent making it difficult to understand. The main battery I provided was rejected, and they provided one (very pricey!!) and installed it along with my aux battery. The request for doing the diagnostics was not understood, and instead the prices offered to do it kept changing through out the conversation from $275 at the start to doing it for $185 by the time I checked out. (as I reflect on what he was saying, I now believe he meant to do the full suite and not just my requested ones, but the language challenges meant we were both misunderstood). I was treated well when I entered the reception area, the requested service (battery) was completed, but no formal report was provided on the alternator and voltage regulator test that I requested for. And when I was leaving, the communication was again very abrupt and I was asked to pay and asked to leave in a very dismissive manner. "Scotts" reassurance that the tires were pumped up and the check engine light was fixed, was short lived and within 10 mins of driving away those signals were back on, a clear indication that they just don't know what they were doing. By his own admission, the E400 was the first vehicle he was servicing. He should have paid me to allow him to work on my vehicle as a learning job!!

Sanford Watkins

★★★★★

5 months ago

This is the best car repair service I’ve ever dealt with. Scott is very fair, complete, transparent, and extremely knowledgeable. My car has never been happier. And I am happy as well. If you ever need any service on your import choose Scott. My car is perfectly repaired, and they offer a great warranty on parts and services.

Bob

★★★★★

4 months ago

Scott’s import service is awesome please to service a your car or truck. I have been servicing my Audi and Mercedes for over 10 years with Scott’s. Great part is they are very just and their service is very affordable. They tell you what you need fix amidst and what needs attention in the future. They never sell you extra work or gauge you. Best part they are family owed and they are part of our Beaumont Community. I will never service a car at another place in Beaumont.

Michael Forner

★★★★★

6 months ago

I own a Porsche Cayman that was only serviced at a dealership which was close to where I lived. I've since moved and was looking for a local place I could feel comfortable with and Scott's definitely did that. They had great communication with me and kept me informed the whole time. They also checked to make sure other services had been done so they wouldn't charge me for things that didn't need to be done. All in all, I feel comfortable with their service and got an awesome job done. Patty and Scott were great. The other thing I liked is that they actually talked to me and had great conversations with them. This will be my place to take care of my Porsche from now on.

dee sims

★★★★★

3 months ago

Traveling from New Orleans to Houston, my vehicle lost power in Beaumont, TX.. Scott's Imports was heaven sent. They took my powerless C300 right away and got me back on the road the same day. I was elated that their business serviced all makes and models. Top notched service and decent prices. Thank you so much to the brother and sister tag team ANGELS!!!😇😇

Erika Thompson

★★★★★

2 weeks ago

Thank yall for taking good care of us and our Volkswagen. Also thank you for detailing my car. Huge shout out to yall!

Journei Livings

★★★★★

3 weeks ago

Amazing service! This is our third time using this shop and each time I feel we are treated like family. Great service and trustworthy.

Bernie Bhesania

★★★★★

8 months ago

Scott took the time to clearly explain the entire process, including the timeline and cost. The experience was smooth, honest, and professional from start to finish. I’ll definitely be bringing my vehicles here going forward and will happily recommend their shop to others. A+++ service!

Eric M

★★★★★

6 months ago

Had a severe rattling noise on my car and turns out it was brake and rotor issues. Got everything fixed and replaced same day! Patty and Scott are awesome!!!!! I always take my vehicles there for top quality service!!!!!

Mary Reed

★★★★★

9 months ago

I had multiple issues with my Volvo and Scott’s did not hesitate to get my car in and back on the road. They communicated with me throughout the diagnostic process and were up front about the price. I highly recommend them!

Boyce McElveen

★★★★★

Edited 3 months ago

Scott's! These wonderful Hispanic siblings have been in business for 20-plus years. He did a great job on my vehicle and cut me a break when he didn't have to. He also diagnosed something that I didn't even mention, but knew was wrong, that would have been hard to figure out. Quick work, fair price. I will be going back with my vehicle when it's something that I can't do myself. Take your business here they deserve it. FYI I have a 2009 Chevy Suburban, 2017 Hyundai Sonata Hybrid SE and a 2016 BMW 528i. I continue to bring my vehicle here they're always coming to you explain to me and why he replaced the things he did and what else needs to be done.

Cindy Hood

★★★★★

7 months ago

They were able to complete the job the same day. They explained what needed to be done in a way that easy for this old lady to understand. . And they did it for $100 cheaper than the estimate I had received at another shop.

Lauren Anderson

★★★★★

a year ago

I was having a grinding issue with my brakes & my mama has always used Scott's so I decided to check them out too. I had gotten a previous quote from another auto repair shop that was outrageous & Scott's cut the other place's estimate in half. And the service was so quick! AND they washed & cleaned my car without me even asking! As a mama of two busy teenagers, that is SO much appreciated!! My car feels & drives like brand new!! I will definitely be a Scott's customer for life! Thank y'all!! 🤍

Antero Ortega

★★★★★

11 months ago

I went for a problem that another workshop had not been able to detect, they ran tests and detected the problem and gave me a quote for the repair. The work was done very quickly and very professionally. They are specialists in European cars (Audi in my case) and were prepared for the repair, just right, fast and with a guarantee. Excellent work.

Gregory Creamer

★★★★★

7 months ago

Scott and team did an excellent job on my wife’s car. Replaced the motor mounts and car is no longer vibrating. Had the car ready in record time.

MARTHA SANDIDGE

★★★★★

a year ago

Thank you, Patty and team, for such a stress-free experience with getting my side-view mirror repaired. Seamless communication during all steps of getting quote to completing repair. Pricing was $800 less than what I received elsewhere, and the repair was completed in a timely manner. I have complete trust in Scott's staff, and they are my go-to for all maintenance and repair issues with my "new to me" Camry.

Christopher Hahs

★★★★★

a year ago

Scott's did a great job servicing my car. Scott took the time to listen to my concerns and then thoroughly check out the vehicle. Scott again to the time to go over everything with me once the car was done. They also cleaned the car inside and out. I will be bringing my vehicles to Scott's for the foreseeable future. Great team, great service. I highly recommend them.