Seelye Ford Service Department

Wendy Brodock

★★★★★

3 years ago

I cannot say enough about the great team in the service department. Everyone is so helpful and professional. Jeremiah always goes above and beyond to make sure you are taken care of and have a great experience every time.

Robert Laing

★★★★★

3 years ago

Service with SeeyLe has always been excellent. I have been impressed with Jeremiah's Insight into my mechanical needs and his personal attributes in communcating with customers as a service manager. I would hope that the Seeley ownership appreciates jeremiah s unusial personal qualities as a representative of the Seeley organization and his potential opportunities in the future.

EYK WingNut

★☆☆☆☆

Edited 3 years ago

I received a notice in the mail a while ago (maybe a year) about how there is a recall on the transmission in my Ford Escape but not to schedule an appointment to bring it in because the parts were unavailable/backordered or something of that nature. At the end of November, I received a notice that the parts were in, so I called and scheduled an appointment to make sure my vehicle did not have an issue related to the recall. The first available appointment was 12/22, so I took it. A few days later my transmission started slipping and eventually failed while I was driving down Sprinkle Rd. I decided to have the vehicle towed to Seelye Ford since I already had an appointment scheduled to see if it was affected by the recall. I figured if it was affected by the recall then I would not be responsible for any charges. Their service department contacted me about 5 days later and explained to me that my vehicle was not affected by the recall, and it would be $7,000 for a new transmission. They said their best guess was that I would have to wait 4-6 weeks for that to happen, but that it could be shorter or longer. I told them I did not want to pursue that avenue because the vehicle is only worth about $8,000 if I sell it privately, and I’m currently renting a car at $50 per day, so I can’t afford to wait 4-6 weeks. When I called to inform them a tow truck driver would be coming to get my keys from them, they told me they were charging me $200 for diagnostics. I felt that was extremely inappropriate because I was only inquiring about the transmission issues being related to the recall. I already knew my transmission was bad because my car stopped shifting and I received the message “transmission fault, service now.” I’m also willing to bet that they already knew it wasn’t related to the recall prior to doing diagnostics because of how the recall was explained to me after the diagnostic was complete. My parents were friends with Don, Mike, Pat, and Mickey Seelye for YEARS until they moved to the east side of the state. This is the only place I have ever taken my vehicles for service because I USED to trust you. I purchased my car brand new from you guys as well. Delete me from your system. I will NEVER step foot in this dealership EVER again. -Edward Kamar

Jesse Whitley

★★★★★

3 years ago

One of my favorite reasons for doing business with Seelye Ford Service Department is the relationships. Jermiah and his team treat you like family. They go above and beyond to make sure you are satisfied with their service.

Katie Stewart

★★★★★

2 years ago

Jeremiah worked tirelessly to get me back into my vehicle despite the extreme challenges getting parts. He was kind, patient and helpful. I truly appreciate him and the service team!!

Stephen McNally

★★★★★

3 years ago

I brought my truck in for an oil change and inspection. The staff at the front desk were incredibly nice and friendly. I had time to get a fresh cup of coffee and they text my phone as soon it was done. I can't say enough good things about the employees at seelye. I'll be taking my wife's car in next week. I'll be a customer for as long as i drive.

Monica Warner

★★★★★

3 years ago

When I take my Jeep to Seelye, everyone is always friendly and they make sure the job is done right. Jeff Steinke always goes above and beyond to ensure I have my car back quickly, and answers any questions I have during the process.

Lisa

★★★★★

3 years ago

We have had all of our vehicles serviced through Seelye Service and Jeremiah has provided excellent, professional service each time. I trust our vehicles with him and you and will continue to use your services in the future. Highly recommend!

Tara Boyd

★★★★★

3 years ago

I have always had a great experience when getting my car serviced at Seelye Ford! Jeffrey Steinke is my go to for all my car needs. He is extremely prompt in communicating and always goes out of his way to ensure we get the best service.

Melissa Jones

★★★★★

3 years ago

I use Seeley Ford Service Department for all my Explore needs. Every time I go in I can count on Jeremiah to take care me. When I got my new Explore he showed me a few things that I didn’t know about my truck. He’s always super friendly and very helpful. The entire service team is great.

Carter Piwowarczyk

★★★★★

3 years ago

I had my transmission go out on my Escape and the people at the Seelye Ford service department were amazing. Jeremiah was the guy who helped me out and he did an amazing job keeping me updated through the process! Very satisfied with the work done, highly recommend.

Noah Ellinger

★★★★★

3 years ago

I have used Seelye’s service department for my truck and have always been happy with their service! I have gotten a number of services done ranging from regular oil changes to getting a new transmission, and Jeff Steinke makes the process as stress free as possible! They are always prompt and do great work. If you need a car service person you can trust, Jeff is your guy!

Sarah Gargiulo

★★★★★

3 years ago

Had to bring in my truck to get the brakes done. Felt a lot of stress, considering it's the holiday season and now having this to deal with. Service member Jeremiah Marriott made it so simple and put me at ease instantly! I haven't felt that kind of personal touch in the service field in a very long time. It's like he really cared about what was happening in my life, and not just getting my truck fixed. He kept in great communication with me and was very hospitable while I had to wait. Can't say enough about this employee and the Seeley Ford service department he works in!!

Charlie LePage

★★★★★

3 years ago

I hope everyone hears me loud and clear that seelye ford service department is amazing. Not only is their work great, but their customer service is outstanding. If you want the best experience talk to Jeremiah Marriott. He treats everyone with respect and is very honest with you. I’m a broke college student and he gave me the respect and compassion that was more than what is in the job description. Ask for Jeremiah personally, he is great.

Meredith Isaac

★★★★★

3 years ago

Great service department! Always easy to make appointments and get in in a timely manner. Jeffrey Steinke has been great to work with and is extremely knowledgeable and helpful. As someone who doesn’t know a lot about cars, I consistently feel certain that my car is in good hands.

S. Hughes

★★☆☆☆

a year ago

I recently took my 2017 Lincoln MKC to Seelye Ford’s Service Shop for some needed repairs, and unfortunately, my experience left much to be desired. Initially, I was quoted a price of $345.00 for a heater block, a new starter, and a battery, along with a $100 deductible based on an extended warranty that one of the service advisors mentioned was on my vehicle. However, when I returned to pick up my car, I was shocked to find that my total bill was $980.77—$535.77 more than I had been quoted. The service advisor informed me that there had been a mistake on his part, as the information entered into the computer was inaccurate. While I appreciate the apology, it did little to ease my disappointment. As a nurse, I understand that unexpected situations can arise, and plans can change. However, this experience not only impacted my confidence in the repair business but also hit my wallet hard. Had I known the repairs would cost so much, I would have sought alternative options, whether that meant going to another shop or making other arrangements with my family. In summary, while I understand that mistakes happen, the significant discrepancy between the quoted price and the final bill was disheartening. I hope Seelye Ford takes steps to ensure better accuracy in their estimates in the future.

Todd Dalley

★★★★★

a year ago

I have never been so impressed with a service department!! Jeremiah and the team at Seelye Ford bent over backwards to get my car back on the road. They were kind, friendly, and communicative with everything my car needed and how they would fix it. I am so grateful to Jeremiah and all those that helped me!