About Business
Southern States Mazda Service brings expert Car Repair solutions to the local community in Raleigh, NC, Raleigh. From Auto repair shop, Car accessories store, Car battery store to complex Car Repair projects, they maintain high standards of service quality. Local residents in Raleigh, NC appreciate their attention to detail, leading to a consistent 2.4/5 rating from 19 reviewers. By focusing on the specific requirements of the Raleigh, NC area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Raleigh, NC and beyond.
Google Reviews
Stephen Wallace
★★★★★
a month ago
Great dealership. My second car from them. They found the car i worked with me on the price, and the whole process was easy. Love my Mazda!
Gayle Johnson
★★★★★
4 months ago
Squirrels ate the soy covered wires in my new Mazda CX5, requiring replacement of the wiring harness. Jasmine in their Service department was amazing and handled the whole process with finesse. Not only was she experienced in working with insurance claims, communicating between the technician and the adjuster, getting approvals, and expediting the acquisition of parts, she found time to keep me informed every step of the way. And in every interaction, she was professional but also kind. Truly grateful to have benefited from her expertise
Frances Landeros
★
☆☆☆☆
6 months ago
I normally take my car to Cary Mazda and had great experiences with them. They send videos of what the tech is fixing and are more professional and honest. For example, a part of my ignition switch broke and when I went to get the part, I thought I had to by the whole part which was over $40, but the parts guy walked out and looked at my car and told me I only needed the part that was $7! I tried Southern States. Worst Mistake Ever! My issue was( hard to crank and flashing battery light) and shared information with them that was given to me my Precision Tune (they ran a test that showed that my battery, starter, and alternator were all functioning). Southern States diagnosed my car for an ignition issue (they stated the starter needed to be replaced). I asked was he sure, since I had the reading from Precision Tune showing everything worked in that department and I asked did the tech check to see if anything was going on with my fuel system since it was hard to crank. The service provider stated the tech didn’t mention it (which I know now they never checked in the beginning). I paid over $2K for this repair with them(I also got the spark plugs changed). Ok I picked up my car, and not only did my car still have the same ignition issue, hard to crank and flashing battery light, I had more lights on my dashboard appear that were not appearing when I dropped it off. After their repair I had Check Engine, Battery Light, Drag Lights, and one other light. So I called the dealership and returned the vehicle. I waited for the car this time, for over an hour. The service provider finally came out , and goes “maybe it’s the alternator”!!!!! Why would you tell a customer that has paid thousands of dollars “maybe”. He also goes on to say they ran different test and my alternator was functioning fine. Earlier I mentioned how Precision Tune tested my ignition system, and gave me a print out that my starter/alternator/battery were good. I was shocked that Southern States got this wrong and thought it was OK to keep coming up with “maybe” diagnostics and high quotes for more service. So on this second time they reset my car so the lights would go off and just told me to come back if it happens again. Well guess what??? It happened AGAIN 🤪!!! This time my family and I were preparing to go out and when I got in the car the Battery Light was flashing (one of the initial issues) it was barely cranking and this time the check engine light was flashing!!! So I parked the car and scheduled a tow truck to tow it the dealership. I was not a happy camper because this would make it visit number 3 for the same issue and all I was receiving were “maybes”. I left with a feeling of the worst regret that I ever let this service center touch my car. The service advisor calls me back and gives me an update. So this time the tech diagnosed my fuel injectors. Remember in the beginning when I asked and he kinda just blew it off as if it was a dumb idea. The quote for this repair was a little under $1400, which was cheaper than the initial repair that they performed that DID NOT FIX ANYTHING! So I asked to speak to the manager because at this point all the service provider was doing was giving me quotes and “maybes” and my car was not getting fixed. So when I first asked to speak to manager, the service provider returned and stated the manager said he could take off $200. In total I ended up paying over $3600. That is 61% more than what I needed. $200 is about 6% of what I paid. Why would they think that is fair? I would never recommend this service center to anyone, and if you go through the reviews they are known for consistent poor customer service. The fuel injectors DID fix my starting/cranking issue and SHOULD have been the first repair. When I did pick up my vehicle for the third time, the check engine light was on 😖AGAIN, and I just ended up taking it somewhere else to fix that. Moral of the story, I should have waited for the Cary Dealership instead of going to Southern States.
Patrick Cella
★
☆☆☆☆
11 months ago
I made an appointment for a recall on my car. It was the early afternoon on a weekday, they weren’t busy and the service advisor said it would take only 30 minutes, so I decided to wait instead of dropping it off. My car was finally ready 1 hour and 45 minutes later. No apology or explanation was offered. On the service paperwork I see that they didn’t even start working on the car until 55 minutes after I handed them the key. This is unacceptable when I have an appointment and I am waiting. Also on the paperwork it states that they did a 100-point inspection. I thought that was a nice touch until I got the e-mail with the inspection results. Not a single item had been checked. It was just a blank form they sent to me. And when I got back in the car, I noticed that the radio had been set to a sports station. I guess that is really the reason everything had taken so long, the mechanic was taking a break while on the clock and listening to the game. I am so glad that I was not the one paying for labor at their outrageous hourly rate. This experience has confirmed my dislike of car dealers and I will avoid Southern States Mazda for purchases, service or parts I may need in the future.
mitch kristoff
★★★★★
a year ago
I normally hate dealership service centers and avoid them, however I’ve been nothing but pleased with this service center and I have to say I’m kinda baffled about the negative reviews for this service dept. Coming from someone who had a horrible experience with capital Mazda service damaging my car and denying fault in the past this service center is much better. When I leased my 2024 cx5 back in September, upon getting it home I noticed some sort of factory defect with the window on the passenger side window, like bubbles in-between the 2 layers of something like that. After I noticed this and brought the car in, no questions asked they replaced the window. This was just so refreshing in a world where it seems like you have to argue with dealership to get something covered under warrant ESPECIALLY a cosmetic issue. All I have to say is that everyone I’ve ever worked with at this dealership service center has been nothing short of fantastic as far as customer service goes and it’s just been a breeze dealing with this service center. Keep up the good work!
Amy DK
★
☆☆☆☆
a year ago
Needed a simple break-in oil change for my Miata. First time taking it for service. Scheduled a 10:20 appointment with waiting. Got there and was told it would be 2 hours. “They had a lot of appointments”?!?! No apologizes. Left and will not be back.
Steven C
★
☆☆☆☆
Edited 8 months ago
was visiting from out of town and called about an alignment issue. Was told they could not work on warranty service from another dealer. I didn't realize how bad it was till we got home but we are very lucky we didn't have a blowout. Four new tires later plus an alignment and back on track no thanks to this service department. Shameful
Carla Love
★★★★★
9 months ago
Highly recommend. Second car I've bought from them in 2 years. The best experience! Friendly. Quick to help. We drive from Durham even though there are two Mazda dealerships closer to me.
Kyeongtae Kim
★
☆☆☆☆
Edited a year ago
Dishonest and incompetent. Had the ABS module replaced and that experience was ok. The same day when the repair was done, the car had check engine light on. I’ve never once had a CEL come on. I dropped the car back off the next morning and was told that their master tech would look at it to make sure nothing was wrong. Sure, mistakes can happen but as long as they fix it then it’s ok. Up to this point I was fine with the experience. I was out of town for a week, so I had to communicate with them through text messages. I was told that it was due to the dirty throttle body, which makes no sense for it to happen right after I got the repair done. They recommended me a throttle body cleaning service which I declined and asked if the master tech looked at the car to make that diagnosis. The service rep straight up ignored my texts. I went to pick the car up, only to be told that they had already cleaned the throttle body. I told them that I did not authorize that service and they said the tech had already worked on it by the time they texted me so it will be free of charge. Up to this point, I’m a bit disappointed with their communication and I highly doubt the car’s throttle body to suddenly have issues the day of ABS module repair. On the service sheet, I noticed that the same tech that did the initial repair also did the throttle body cleaning. They told me that they would have the master tech take another look when I dropped it off and I contacted the corporate to see if indeed the master tech had made a separate diagnosis. That was not true.
Sam Schwartz
★
☆☆☆☆
2 years ago
Dropped off my car, they said "we'll call you when we figure out what's going on". Instead, got a text to an online form basically saying "you need a $5500 part" with 0 context. Took 5 phone calls over 6 hours to get ahold of anyone there, and I had to get transferred from the sales office. To make things better, on their online report, it showed all my brakes being fine, at least 7-8mm. Took the car to a mechanic the next day, and they pointed out that the front brakes were less than 2mm, and very much in need of replacement.
Danny Yu
★
☆☆☆☆
2 years ago
I took my CX-5 in for standard service (Oil change, tire rotation) as well as an inspection. Was told it would be an hour and a half wait. No issues there, thats standard. 1.5 hours later, car was brought up, and I waited another 5 minutes for Andrew, the service advisor, to get back to his desk to start processing paperwork. As he was getting things ready for payment, I inquired about the inspection and if he had a report available. He double checked and realized it was not done even though it was stated on the work order. He told me it would be performed real quick and proceeds to take the vehicle back to the shop. 20 minutes pass by and out of boredom, I walk around to the shop entrance to peek inside, only to see mechanics on smoking outside and my vehicle parked in the shop but not at any bay. When i approached the service advisor, he went to check and said they have 2 mechanics about to get on the inspection. After waiting another 10 minutes (30 minutes total so far, on top of the 1.5 hr for original service) I take another look to still see my vehicle in the same exact spot with no one in sight. Upon checking again with Andrew, the service manager, I was told there is only one person that can perform the inspection and that it would be soon. However my patience had already run thin and I requested my vehicle back. It is the service advisor's and shop manager's duty to ensure items requested are taken care of before the vehicle is taken out of the shop and returned to the customer. However in this situation, the fault of the service department was passed onto the customers wait time as other cars that were brought in during the period my vehicle was being serviced pushed my inspection slot to the very back. If the inspection is going to take a substantial amount of time, do not lie to the customer with 'real quick' and 'soon'. I would rather have left due to an understanding of the wait than to be lied to and kept waiting for an unknown period of time. Especially when the wait had already exceeded 2 hours with no start of an inspection in sight.
Jordan Smalls
★
☆☆☆☆
4 years ago
I went here on Memorial Day to get an alignment. I had an appointment at 10:40. They kept my car until 5:30pm, but did nothing with it because they said the front tires were too worn to do the alignment. So they basically just kept my car all day. They should’ve paid me at that point for borrowing my car. What’s the point of an appointment if your car will be kept until almost close, and possibly for the same amount of time someone with an afternoon appointment would have their car kept there? Not to mention I called 3 times for an update and they didn’t have one for me, to the point where once they had it for 5hr, I just showed up and asked if it was done and it STILL wasn’t finished; all for them to call me an hour later to tell me they didn’t even do what I asked. Extremely unprofessional. They still could’ve done an alignment regardless of the wear of the tires. This was the biggest waste of time I’ve had and I’ll never go back here again. Better off going to Carfix across the street. If I could give 0 stars, I would.
Nigel Spenzer
★
☆☆☆☆
3 years ago
Read the reviews, they are not false! DO NOT TAKE YOUR CAR TO THIS PLACE!! If it was possible to give zero stars, many of the reviews would be just that. Recently I took my car there and after 3 days of no updates, I just had to go and tell them please give my car, I'll take it elsewhere. THREE DAYS and they did pretty much nothing! Didn't call to give any updates, nor did they answer the phone. You are way better off going to a local corner street mechanic shop.
O PJ
★★
☆☆☆
a year ago
After paying $75.00 one would assume they would return to a vacuumed car with clean windows, but nor here. Jiffy Lube charges half and provides all of the above! Customer service is everything!
John Pascarelli
★
☆☆☆☆
4 years ago
Completely incompetent. DO NOT BRING YOUR CAR HERE. I brought my car in because it was shaking and pulling to the right. They said it was an engine mount causing the problem?? I was skeptical but conceded. They charged me over $300 for their work and after picking up my car I immediately noticed the issue was not fixed at all. I called back and then they tried telling me the problem was the catalytic converter?? I refused to bring it back. I later brought my car to another shop who quickly and easily discovered the problem was a damaged tire and fixed the issue. Never coming back to Mazda again.
Bash Esc
★
☆☆☆☆
4 years ago
I would give 0 stars if it was possible. Was at the place for four hours, then I was told it would take 20 more minutes. I waited 35 more minutes and walked outside, to find my car parked and ready. Had to go to the service desk to ask why I was not told. The guy that was taking care of me was not at his desk, the lady that was there finished the paperwork. Then driving home, I noticed that one of the reasons I took the car in for repair (CarPlay) still does not work. Waiting to see how they will solve the issue.
Mr.Squiggles
★
☆☆☆☆
2 years ago
Put money down on a car and explained the insurance check we would be receiving. They agreed and we signed all the paperwork. The manager calls and says if I don’t sell this car today I am getting fired and ENDS UP SELLING OUR CAR WE PUT MONEY ON! what?!
sierra8806
★★★★★
2 years ago
Jerod and Patrick were extremely helpful and worked hard to get me exactly what i wanted and needed. Customer service is absolutely 5 stars without a doubt. The Car is Gorgeous!! I highly recommend them both!
vamshi BO
★
☆☆☆☆
3 years ago
Unprofessional staff. They did not even give me a call to notify the car servicing is complete. The lady over there was lying that she gave me a call and when asked to show call logs they had no answer. Worst customer experience and definitely not a good place. They keep the car for 2 days for simple oil change and don’t care to intimate the customer.
Diego Miño
★
☆☆☆☆
2 years ago
Their "technicians" have no idea what it's like to be a car mechanic. and their managers don't know what customer service is, the only thing that works is their sales department, the rest is disappointing, Southern States Mazda Southern States Mazda
