Sterling Heights Goodyear Tire Giant

Tommy Sheerer

★☆☆☆☆

9 years ago

Bought the oil change/tire rotation Groupon. Made the appointment. I showed up early and I waited 4 hours! Then I got my car back totally misaligned. So I had to return on Monday for them to fix that. Next, I brought my other car to them 1 month later on a Wednesday at 1045am because I bought 2 Groupons. The place only had 2 customers there but the guy told me they nearest available appointment is for Friday. I pointed out that they are not even busy today and he told me to go ahead and fix their customers cars myself. He also said they don't take customers without an appointment which is a complete lie because i noticed plenty of walk-ins the first time i was there. Horrible customer service and horrible service! I So regret buying that Groupon.

Syed Farhan

★★☆☆☆

10 years ago

Called in to make sure they could do my oil change. When I get there they tell me they're all booked this week even though I made the appointment. Would not recommend. Did a safety check here before but they completely missed my brake like being on the verge of breaking. Luckily I took it to my trusted mechanic in time. Don's Auto near 9 and Ryan.

Brian MrDURP

★☆☆☆☆

5 years ago

Unknowledgeable staff. Owner was rude and had no idea what he was talking about.This shop actually caused further damage to my vehicle. Alignment came back with the steering wheel off center. (Whole purpose of the alignment) Went to a different shop for a second opinion, found out they "balanced" my tires more than 2 ounces off balance. Thankfully a different company was able to rectify this amateur shops costly mistakes and get me back on the road quickly. Won't be back. Do not recommend for any form of service. Wouldn't even trust them to top off the air in my tires properly

Kim Pollack

★★☆☆☆

12 years ago

Horrible service. Like many people I was lured in by a Groupon. Not worth my time at all. According to the board of services the regular price for oil, lube, filter is $9.99. The tire rotation is $10. Plus #3 for waste. So the Groupon was $8 plus you have to pay the $3. So really the $23 service cost me $11 sounds like a good deal but nope! Here is why it isn't worth it. They require you to make an appointment. I showed up right on time. My car sat in the parking lot for 45 minutes before they took it back. Then another 45 minutes went by before they were finished. I'd rather pay more at one of those quick change places because the same service ANYWHERE ELSE would have taken 15-20 minutes TOPS. And really, what what the appointment for anyway. And of course there was no apology and when they take the board back with your keys they announce "this is a Groupon". So I guess that must mean "don't bother doing a good or quick job for this person. They don't matter because they are using a Groupon." Now look, they did change my oil and rotate my tires so that part was good. But don't bother with this place. There are so many better things to do with your time then to hang out in their filthy lobby watching their filthy television with people literally snoring around you...because they too have been sitting there for hours.

Rico Suave

★★★★★

12 years ago

I have been a customer here on many occasions and always had excellent service. Some of those other reviewers sure seem fishy to me. My whole family brings their cars here and we've always been given fair pricing and great service and the work is A-1. We own five cars from a 2011 to a 1999 so we've had lots of experience with other shops and that's why we continue to com e here. VERY honest people.

xpoon diggy

★☆☆☆☆

12 years ago

I was lured into this trap through Groupon. Terrible experience. They scam everyone into paying more for various reasons, they keep you there for hours. The service is bad. I made an appointment for 11am but they didnt get to me until 1:30pm, then another 2 hours for brake pads. They didnt honor the groupon when it was all finished & I left there feeling taken advantage of. Everyone there on the same day was getting this treatment, the front desk guy is a slick talker & made every excuse in the book to charge everyone almost twice as much as the groupon no matter what make & model the car was! WARNING! STAY AWAY!

Hot Boi's

★★★★★

8 years ago

Amazing Service, had an oil change and new tires and everything went perfect! Would highly recommend going here and use the Groupon for a $10 oil change! Be sure to read the fine print before you ask for a service because they shouldn't be responsible for you not reading.

Darnika Doles-Johnson

★☆☆☆☆

10 years ago

Purchased Groupon. Went in and asked how long for an oil change and was told 1.5 hours. As the receptionist searched for my info and began to set the appt, I informed her I had a Groupon but only needed the oil change because I just had new tires put on. She says no problem and types this info into my appt. I come back 15 mins before my scheduled appt time...a male looks up my appt, shakes his head and says he'll be back. He sends in the receptionist to tell me they can't do my oil change and tries to get me to reschedule. If I wanted to come another day, I would have come that day. Furthermore, the hour and 15 minutes I waited to come back, I could have taken my car somewhere else!!! Beyond Pissed!

Spence B

★☆☆☆☆

8 years ago

ZERO STARS! These guys are pathetic. Despite the multiple negative reviews, I gave it a go to get my oil change/tire rotation done. Not only did they try to make up problems regarding my car and sell me nonsense which my car didn't need, they made me wait 2 hours for coming in WITH AN APPOINTMENT. Rude, unethical, TERRIBLE customer service AND EVEN TRIED TO HIKE UP THE ORIGINALLY AGREED PRICE! AWFUL PEOPLE, AWFUL COMPANY! DO NOT GO HERE! This place is why mechanics get a bad name! Please, do not waste your money on them!

Cam Cuttler

★★★★★

5 years ago

I have been there many times for advice and quotes and I have never had an issue. It seems to me that if you show respect you get respect. Based on the one review its obvious that individual has no respect for himself or others. I called him an individual not a gentleman because he apparently is not a gentleman. Us gentleman show respect to others. I would recommend this store to anyone. As a matter of fact I am looking at buying wheels/tires for my jeep and will definitely be shopping here.

Michael Biggs

★☆☆☆☆

10 years ago

Rip off specialists! DON'T GO HERE! I had a Groupon for $60 brake pads and labor . They told me I needed pads and rotors all the way around and my caliber pin was sticking, causing uneven wear. 400 bucks was the total, but I knew there was something fishy because they didn't say anything about replacing the caliber and or pin. I was denied service because "my rotors were too thin". To add insult to injury, I had a second Groupon for an oil change and was still charged an extra 6 bucks for "shop supplies ". When I asked about my $60 Groupon, the shady guy said : "get a refund from Groupon " in a shrude manner . Horrible customers service skills. Stay away from this place! Oh yeah, I ended up getting my brakes fixed (pads only) later that day, front and back for $130 parts and labor at reputable shop.

None

★★★★★

9 years ago

Excellent service and worth the drive for me. Paul is an exceptional person who has always gone beyond what I would expect for good service! I live 30 minutes away, and I would never drive this far if I didn't think it was worth it. It was clean, has wifi, and has a decent waiting room. The issues with my truck are always fully explained too. I definately recommend them!

Tori F

★☆☆☆☆

10 years ago

I have been going here for 2 years for my oil change. I always buy the groupon. So I thought nothing of it when I made an appt. I bought new tires 2 days before and was told that my lug nut needed to be replaced. This was the 2nd time that my lug nut needed to be replaced and Tire Giant were the only place that have touch them. So when I went in for my oil change I didnt even bring that up, I just asked them not to rotate my tires as I just bought some. The a-hole proceeded to tell me I wont honor the groupon unless they rotated the tires. At this point I informed him that my lug nut had to be replaced multiple times and not to rotate. he then proceeded to tell me that my car is 10 years old and this happens. Not within 6 months it doesnt so he told me I wont touch your car. This is the short version. Needless to say I wont be back.

Marcus Harmon

★☆☆☆☆

Edited 8 years ago

Wish I could rate lower honestly. If I were you I would pass this shop by and save your money. Took a chance on the Groupon $10 oil change and tire rotation special. Needless to say, I will not be back. I felt the wait times were long for having an appointment and upon arriving home and noticing my damaged rim had not moved positions on the car.....i don't believe the tires were rotated at all. Offered to re-rotate the tires and having been a good distance away I did not feel it was worth it to drive all the way back. Either way, will not be back.

Floyd Kraenzlein

★★★★★

12 years ago

Had no issue saved me. Was never price gouged or over quoted for unnecessary repairs. Get my oil changed their all the time can't beat the price. Have had other work done had a minor problem brought it to their attention they fixed it without issue. So as they say win some lose some. I will go back anytime.

Shaun Butler

★★☆☆☆

12 years ago

Currently waiting to have an oil change. Had an appointment at 11 and showed up 15 min early. It is now 1230. Why did i make an appointment if it isnt honered? The car porter did move my car about 30 min ago and only to leave windows wide open directly in front of the store. This is absolutely ridiculous. Don't ever come here.

Kevin Petroski

★★☆☆☆

Edited 13 years ago

Horrible!! I had to pay another place over $1000 to get my hub fixed cuz this place only put 1 lug back on my wheel and I drove like that for 2 days with my kids in the car till the hub feel off. They told me the loud sound ( that was my hub grinding) was my trans going. They thought it was a good opportunity to scam my warrenty company out of a new trans job. But it turned out my trans was fine. Iv spent a LOT of money at this place over the years and in the end was treated like complete CRAP! Their not even a real Goodyear. Their just using the name cause they sell goodyear tiers. Total scam artists. STAY AWAY!!!