Suburban Ford Collision of Sterling Heights

Esad Miftari

★☆☆☆☆

a year ago

I was at this location on 10/09 and unprofessional does not even begin to describe my experience. "Joe" who handled my car/communication was completely and utterly useless. He kept sending me updates via text that did not correspond with anything happening to my vehicle. I had to call him for updates and to really know what was happening because he never called me back when he said he would. As an "apology," Joe said he was going to have my car detailed and cleaned. My car went through a car wash and the technicians forgot to put up my seat after they had used my trunk to transport the bumper being painted. To make matters worse I'm dealing with an insurance claim and the insurance company won't pay out my deducible because Joe forgot to add it to the paperwork that was sent over. This whole situation was a mess and I will never send my car to another Suburban location for anything ever again.

Allison Lewis

★★★★★

3 years ago

Very pleased with the service and support I received from the folks here! I was stressed as this was my first claim and my insurance wasn't making it easy. Jordan and Lisa helped me with scheduling and answered all my questions. Jordan spoke with my insurance provider and it all worked out in my favor. It was a quick turnaround time. Pretty sure they washed and vacuumed my car before returning it too. I would use them again!

Taylor Cline

★★★★★

a year ago

This place is amazing ! I have gotten one of my cars here before but recently my car was hit with minor damage and they fixed my car and it looks brand new ! And they even offer you a ride to enterprise if your getting a rental car and then when your car is fixed enterprise gives to a ride to get your car !! I never seen my car so white !!! Looks like I just got it out of the dealership !

Marika Champagne

★★★★★

4 years ago

Absolutely fantastic job repairing the body damage to my Honda HR-V. I expected them to fix the body panels and wash the vehicle but did not expect the great attention to detail both inside and out. I hadn’t cleaned the inside of my car in over a year. They didn’t even take my gold necklace or a penny! Extremely trustworthy and great quality. Thank you!!

Brendan Quigley

★★★★★

5 years ago

I hit a deer up north and they completed the repairs ahead of schedule. Extremely friendly, professional staff. Repairs looked brand new. They took the time to review the damages with me when I dropped my car off for the repairs and they walked me through the work they did afterwards. Highly recommend them for any collision repairs. They even go above and beyond by detailing the interior of the car.

Chantay Marshall

★★★★★

3 years ago

EXCELLENT SERVICE! With an inconvenience of any accident, this staff made the process easy and with comfort. Sean took to top tier care with getting my car in swiftly and dealing exclusively with my insurance company. I am so grateful for everyone's help in this process, from the desk associates to the repair men. I THANK YOU!

Joe Tisdall

★☆☆☆☆

3 years ago

They refused to provide service! I made a appt for rear end damage that happened while another dealer was driving our vehicle. That dealer's insurance was covering the costs. Lady on the phone said "We cannot fix it. You have to pay for it yourself, or it has to be your insurance paying, that's our policy." Absolute nonsense! Took our business to another dealer group body-shop, and they had no problem with the situation whatsoever. I hope management knows they are turning business away

Patrick Green

★★★★★

a year ago

Great experience and customer service! Work was completed much earlier than anticipated, and in spite of a holiday weekend. My vehicle was returned in beautiful condition and smelling great 🙂

Jim H

★★★★★

7 years ago

It took longer than expected but they did a good job with my truck. Nick at the service department was very helpful and kept me updated. Connie in the rental car department was very nice and made sure that I had vehicle the entire time mine was being worked on. Thanks guys

Stephanie Erickson

★★★★★

5 years ago

I am so happy I took my business to Suburban Ford! I have went to several local Ford dealerships and have been unimpressed at best. Suburban Ford should be the role model other dealerships follow! Their customer service is excellent and treat you like a person not a number. They go above and beyond what is expected. Little things like their courtesy car wash after service or repairs doesn't cost them much but (I feel) makes a world of difference to us as consumers because it shows their appreciation instead of just collecting payment and out the door you go.

Dwain Watkins

★★★★★

Edited 4 years ago

I have not worked with a team that cared more about getting it done right. Craig has continuously went above and beyond to make our experience fantastic. This is a body shop you can trust.

Andreas Büchel

★☆☆☆☆

7 years ago

Very bad phone customer reps. The lady I was connected with seemed rather annoyed that my call was disturbing the flow of her day. She just kept repeating "When do you want to drop the car off?", even though I told her it needs to be collected from a towing lot and their website claims they have pickup and delivery services. When I directly asked her about that service, she claimed they did not offer it and I should take care of it.

Timothy Watt (Trin3rgy)

★★★★★

6 years ago

They did an AMAZING job on the repair, but a $7,000.00 total cost? They must make as much as lawyers, as the materials were MAYBE a quarter of that (+/-). Regardless, they did do an AMAZING job on my daughter's moms 2017 Focus.

Jeff Wilk

★★★★★

6 years ago

A big shout out to Brian S. for top notch service from begining to end. Everything was done as promised and he even went that extra mile. Thank you for the excellent experience at Suburan Ford Body Shop. Suburban Ford Body Shop please recognize Brian for his great job ! Jeff Wilk

Aaron

★★★★★

4 years ago

They got my truck in fast and got it done really fast. My truck looks brand new thanks to them!

Nick W

★★★★★

6 years ago

They did a excellent job in repairing my wife's minor bumper damage, I highly recommend their services.

Michael Glenn

★☆☆☆☆

7 years ago

Said they couldn’t fix there work after it now being a third time having get it fixed, was told to take my car somewhere else to get the work done on my car because they can’t fix their mistake.. My car is still not fixed