About Business
Taylor Auto Service brings expert Car Repair solutions to the local community in Springfield, MA, Springfield. From Auto repair shop, Tire shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Springfield, MA appreciate their attention to detail, leading to a consistent 4.7/5 rating from 68 reviewers. By focusing on the specific requirements of the Springfield, MA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Springfield, MA and beyond.
Google Reviews
Kayla LaBombard
★★★★★
a month ago
Scheduled an appointment for a pre-buy inspection for a used car, great customer service and wise words from PJ, and after they had looked at the car, he walked me through the issues he found thoroughly. Definitely recommend this place!
Judy Nevarez
★★★★★
a year ago
Taylor auto service provides excellent customer service and auto service. We have been customers for years! They are honest with us every time and always do what's best for our car and our pocket. They never over sell you with stuff you don't need. They keep us safe in our cars! We have also bought many cars from them as well. Top notch service in Springfield!
Brooke Findley
★★★★★
a year ago
I was so fortunate that I stopped here when my check engine light came on and my car began to stall out on the interstate a 6 hour drive from home. They were able to fit me in as a walk in, and they diagnosed my problem and got me back on the road again in only a few hours. Friendly, professional, great service!
Michael Reyes
★
☆☆☆☆
8 months ago
Came here to get mud flaps on my vehicle and rain guard and a lip in the front. Guy just told me he was closed, wasn't taking nobody in. Didn't offer no appointment or nothing very unprofessional. Don't come here at all.
Justice 4All
★★
☆☆☆
Edited a month ago
Was initially very happy to find this place. Super nice people, and I had minor issues that they pretty much took care of. I recommended family members to them. One bought a car that lasted a year. 'PJ' wouldn't even LOOK at us when we brought the vehicle in and he couldn't fix the issue. Second family member would bring their car in for oil changes that really weren't getting done. A misfunctioning window cost $500 and as soon as the car was driven off the lot, the window malfunctioned AGAIN and PJ wanted $200 MORE to 'recheck' it!! 3rd and final straw...last family member had oil changed and some other regular maintenance...car started smoking 2 days later. Brought it BACK, Pj BS'd and charged over $1,000. The car just stopped cold,completely, in Holyoke. Never again. And I'm deterring ANYONE. This was AWFUL especially considering I literally recommended 3 people who all got shafted..
Maryalice Baker
★★★★★
Edited a year ago
In yesterday for a routine service. I've used Taylor Auto for years and can't recommend them more highly. I'm so fortunate to be part of the Taylor Auto family!
Graeme Ravenscroft
★★★★★
2 years ago
The entire crew that I interacted was friendly, patient, and eager; willing to talk me through things, and get my car properly in line for inspection without making me feel like an idiot. They were capable of, and did, go the extra effort to take care of the car and calm my worries as a customer.
elizabeth parker
★★★★★
9 years ago
Truly a great experience dealing with Joe the manager he was very straight forward he gave us a great deal we drove from Houston to get the tundra we wanted. A great experience so far, I buy a new car once a year so I have a lot of experience with the car buying process. We agreed on the price before coming in and there were no surprises during the whole visit very smooth and painless. I was a little leery of the dealership because of the bad reviews on yelp And I told Joe about it and he told me the dealership has changed owners recently and you can tell by the environment of the place. I will definitely buy from them again in the future (next year). Thank you all for the great sales experience!
B Roy
★★★★★
9 years ago
I dropped my car off yesterday morning with a note about needing brakes. Instead of doing more work than needed they cleaned the back brakes and only replaced the front ones. Wow! Not everyone is such an honest business person. On top of that, the job was a very reasonable price. They'll certainly continue to get my business, and I'll be recommending friends as well.
kerry smith
★★★★★
6 years ago
Great customer service. Employees and owners are honest, reliable and trustworthy. I called in the morning with an issue with my car and they were willing to look at it only a few hours later. Convenient location and prices are good too!
Ira Fierce
★★★★★
5 years ago
I have been going to Taylor for over 7 years!! I just love me! I always feel like family when I call or go in. Mom, Dad, Son and others are always nice and respectful! I’ve brought my last 2 cars to them. I found them by accident went to the wrong place glad I did!! Thank you Taylor for all your work!!
Jane Sievers
★★★★★
2 years ago
The Family who owns Taylor Automotive are very friendly and nice. They take their time to listen to your concerns about your car. They are the only place I would take my car.
Hermese X
★★★★★
4 years ago
Its hard for a woman to find a good mechanic without feeling taken advantage of. This place is Trustworthy, knowledgeable , has fair prices and friendly staff. He gets it right the first time. Your not fixing multiple things to find the issue here.
Jeanne DesRosiers
★★★★★
Edited 9 years ago
I have been a regular customer at Taylor Auto Service as long as they've been in business. This is a great family business where you're always well received, treated with respect and professionalism. You can always count on great, honest service. You can't go wrong when choosing Taylor Auto Service.
jilkanialisett regalado
★
☆☆☆☆
7 months ago
I went for a oil change and they change my battery be careful with this people and wrong oil 😡😡😡😡😡😡
W L
★
☆☆☆☆
5 years ago
SUV was over heating. Took in to see if they could find out why. Was told it was that I blew the engine. Well ended up selling it because I didn’t want to spend money on a engine. Well come to find out it was air bubbles in the line. A quick fix that they couldn’t find. I was charged almost $100 for nothing. Because they couldn’t find the issue. Will never bring my car to them again. The SUV is driving like new. I loved my SUV and didn’t want to part ways with it. I am so upset that I sold it because I was given inaccurate information.
Mitchell Dignan
★★★★★
2 years ago
Went in for a ball joint and exhaust leak. They could not have done a better job for a better price. Very professional and got the rig back same day. Will be my new primary mechanic
Carlos Rivera
★★
☆☆☆
4 years ago
First time going in. Went for a oil leak. Tells me it’s gonna cost 100s. Doesn’t know where leak was coming from. Went somewhere else they told me exactly what piece that was leaking. Idk if the guy here didn’t look at my car right or at all for that matter. Left my car here from 8am til closing for them to tell me buy a stop oil leak to see if it will stop. Like if I knew that you guys were t gonna look at my car I would’ve went else where with it. Idk they are very kind. But other than that no positive feedback.
George Legere
★★★★★
11 years ago
I have had nothing but good experience with Taylor Auto Services of Springfield. My car is always ready on time and if I have emergency they are always there to help. Thank you for the good customer Service
Jake Hunstable
★★★★★
3 years ago
Great people and great service! Price was very reasonable for the work and they were very quick and so nice the whole time! Can’t recommend them enough!
