Titus-Will Collision Center

Ryan Jackson

★★★★★

5 months ago

I had a absolutely incredible experience with this location and my estimator Tim McKinney I was rear ended and going thru insurance stuff so it was a stressful time and him and shop made it a very relaxing experience Tim went above and beyond to make sure myself and my truck was completely taken care of side note this man took time out of his vacation to reach out and answer a few questions I had which speaks volumes to the customer service he and his team want to provide I've been in the auto industry for a very long time and it's rare to find these types of things most places are in for the money I absolutely and without doubt recommend them in fact I have already spread the word to many people and auto groups

Sarah Tran

★★★★★

8 months ago

The reason for my revisit to Titus Will Collision is due to my car’s previous paint job peeling (something to do with the paint itself) within the first few years of having it done here. Before I stopped by, I called their office to explain what my needs were, and Todd was kind, considerate, and made it very welcoming to come in anytime. Prior to my arrival, I was certain I would have to pay something out of pocket but did not know how much. When I arrived, I met an estimator, Tim, who went to great lengths to assist me. The self-proclaimed, “Most handsome guy in the office,” has a sense of moral principal, respect, and an authentic concern to go above and beyond. Tim made himself available to be there for me every step of the way and even offered to get me a loaner vehicle while my car was in the shop. When he said he would call, he did. When he said my car would be complete in 2 days, it was. I understand things can happen to cause a delay in delivery, but I know without a doubt he will communicate that in a timely manner. As I was driving the loaner vehicle, a rock flew up and unfortunately hit the windshield hard enough to cause damage. I immediately called Tim to apologize and explain what happened and how to go about getting this fixed. Tim completely understood and to the best of his ability he did what he could to help me get it taken care of. Although my interactions with Tim were short, his ability to pivot each scenario that came about is unparalleled. If this is your first time going to Titus Will Collision or even a returning customer like me, and you want someone who genuinely cares about you and your car, ask for Tim, the “good looking” estimator. His patience and professionalism are a model of what Titus Will stands for. Thank you again for everything! 10/10 service!

mike greer

★★★★★

2 years ago

I searched for over 2 months, trying to find a shop that I could trust to work on my car. Tim gave me the estimate for the work to be done on my car. He explained well about the work that was needed to fix my car. I got my car back sooner than expected, which was a bonus. The detailing of my Scatpack was well done. I think I've found a great shop for any future work.

Katie

★★★★★

8 months ago

Went to Titus-Will Collision Center because there were some marks on the side of my car that would not come off despite repeated washings. I went there to find out what could be done about it, and Derek Noble took our car back and they were able to take care of it easily and with no charge! We have used Titus-Will Collision Center before and always received excellent service, and we will certainly come back again!

Kurt

★☆☆☆☆

Edited 3 years ago

Seth, an estimator, is very responsive with customers, but unfortunately that’s where positive characteristics about Titus-Will Collision end. After reading the positive reviews about Titus-Will Collision and comparing them to other body shops, I took my truck there to have a window and ignition replaced, as the result of a vehicle break-in. When I initially went to pick up my truck, I was informed that during the repair of the broken window, damage had occurred to my vehicle’s paint. Evidently, when technicians removed the “crash wrap” product they had placed on the broken window, it also removed a large patch of paint from the truck’s cab. Titus-Will Collision immediately refused to accept any responsibility for the paint damage (even though they admitted that they caused it) and suggested instead that I contact the crash wrap manufacturer. After pitting my insurance company against Titus-Will, they agreed to repair the paint damage at the cost of my insurance company (a $3,000+ repair). Additionally, the technicians that performed the ignition replacement incorrectly reinstalled the dashboard, leaving me with no backlight for my speedometer. After waiting over a month for Titus-Will to have availability to correct the paint repairs, I took my vehicle back. Then, during the course of the paint repairs, I was informed that a brake-light seal had become broken. The brake-light seal was ordered and I was told on four separate occasions that the part was due-in and I would have my vehicle back. After a month the seal still hadn’t arrived and I decided to speak with Toyota Corporate about the issue. Interestingly, the brake-light seal arrived the day after I filed a complaint, even though I was previously told there was nothing that could be done to expedite the shipment. With the additional issues caused during repair, it took over 4 months to have a broken window and ignition cylinder replaced. I don’t write this review to say bad things about Titus-Will Collision, but only because I would absolutely recommend that you take your vehicle elsewhere for repairs. TL;DR: This collision center actually caused damage to my vehicle and refused to accept responsibility. Simple repairs took more than 4 months. Take your car somewhere else.

Sam Fitzgerald

★★★★★

8 months ago

Derek and the team at Titus Will Collision Center did an outstanding job restoring my front quarter panel to factory perfection! Derek was spot on with his estimate and there were no surprises. The repair and paint team was incredible, and the front office staff was friendly, patient, and through. What could have been an intimidating experience was not, it was professional, comfortable, and accommodating. Many thanks!!

Wise Tree

★★★★★

5 months ago

This location, Derek specifically, did a really good job guiding me in the right direction for what I needed to do next after my collision after I spent the previous days calling multiple busy mechanics. He provided his time, explaining options and different perspectives, and the free estimate and advice offered was invaluable. Unsure what to do next and don't want to be jerked around? Come here.

Bill Hay

★★★★★

3 months ago

Did a fine job on a brand new Ford Maverick a guy ran into in a parking lot. Dealt with his insurance company to make sure repair was done correctly, did job in reasonable time, and were great to work with.

John

★★★★★

3 weeks ago

Chris Smith was fantastic to work with - he was nothing short of super helpful and customer focused. I would definitely work with him again if the need arises!

John McGlynn Jr.

★★★★★

4 months ago

Tim Mckinney assisted me in finding the exact parts I need, priced them out, quoted for service and gave factual helpful suggestions and alternatives so that I had good information to make my decision about my repairs. My rating is for HIS service! The rest of the staff were delightful and also helpful. I will be bringing them my business for body work on my rusty calibur

D. Osuna

★★★★★

a year ago

Awesome job Titus-Will Collision! My vehicle came out better than expected. I would consider the repairs better than before any of the damage. Special thanks to Jose for handling my vehicle and working with his team/my insurance to get my vehicle in top shape. They had it done to my satisfaction and he was not settling for less. They kept me informed throughout the process, no issues, and with full communication. Would definitely recommend to others in need of service repairs on their vehicles here. Excellent team and excellent service!

Esther Neufeld

★★★★★

a year ago

Very pleased with the repair work done on my car and how quickly it was completed. You cannot even tell it was damaged and the entire rear corner was scraped and bent in, Also, shout out to Derek and Tim for handling everything with the insurance company (@Progressive #Progressive) and making sure everything was done correctly, so everything was smoothly done and we didn’t have to worry about anything. I am very happy with this collision repair company and would highly recommend them.

jack Allen

★☆☆☆☆

4 months ago

DO NOT DO BUSINESS WITH THEM!! GET A SECOND OPINION!! What a disappointment!! Derek and the team did a horrible job. Took my vehicle in since I got hit from behind. They stated that I had a kink in the left side of my frame behind the tire and mg bumper was bent. When progressive insurance adjuster (Jess) which if your dealing with progressive I recommend you ask for someone else, came to adjust my vehicle, and she totaled it due to the frame bent based on Derk and the teams opinion. When I went to pick up my vehicle, something didn’t feel right. It worked perfectly!! I even took it to Oregon that weekend and drove perfectly fine, even in the mud and terrain. Got a second opinion at a different shop, and the first thing they said was “that’s no kink in the frame!” Did they measure the frame? This vehicle is not totaled!! I called Titus- Willis collision spoke with Derek!! And asked him if they measured my frame before they totaled my vehicle they said no!!!!!!!!!! So I had the shop measure my vehicle, and the shop owner called me and stated that my frame was straight as arrow!! Called the insurance back before they totaled my vehicle and made them come back out with a different adjuster and he even stated that he didn’t know why they wanted to totaled my vehicle. So… way to go Titus will’s collision, you should’ve measured my frame before suggesting it be totaled, or have told the insurance company this needed to be done before you totaled someone’s vehicle!!’ Very disappointed in the professionalism of this company. And always go for a second opinion. Below is picture of my frame from a different shop stating that its not Bent. Titus Willis collision just marking things that they assume is a kink in the frame. Even my friends who are mechanics were like, “that’s not a Knick!! So Derk and the team you suck! And I hope people get seconds opinion before doing business with them.

Richard Moore

★★★★★

a month ago

I have to say that I appreciate Tim McKinney and the crew for the professionalism and service. They actually had the nerve to get my car back to me earlier than expected. Looks like my car was never it. As a small business owner, I always appreciate good customer service. Thanks again and I will recommend this place in the future.

Taylor Woodruff

★★★★★

2 months ago

I was impressed with the quality of work, communication, and experience overall - this was my second price quote after I was rear-ended in my truck and they were able to get the job done for less, with a quicker turnaround time than the alternative - the team here really took good care of me and made sure I was included in the decisions along the way - I've never had a body shop take the amount of time to go over the damages, showing me the parts lists, what OEM parts they had discount pricing on, explaining the process for each repair, and how long it was going to take. Not to mention that upon first look at my truck, they immediately knew I was eligible for paint work that was under warranty - took care of all the damage at a reasonable cost, and then got a whole bunch of paint work fixed for free! They estimated 2-3 weeks, but the crew got it done in 8 days and it looks like a brand new truck. Team Smitty all the way - thanks to everyone here for getting me back on the road and for treating my car like it was their own!

Stuart Corcoran

★★★★★

a month ago

Great old-fashioned, hand-shake service you rarely find these days. I drove in with no appointment because my gas tank cover had been bent somehow. It was extremely difficult to open and close. Chris “Smitty” Smith, the estimator, took a look and was able to bend it back into shape enough that it is again functional. I could have done that but didn't want to risk breaking the door off. So it was great to have an experienced professional take a look and make the adjustment on the spot. He gave me the estimate to replace it, but said if his adjustment was good enough for now, then "No charge". I will go here for any body work needs I have in the future.

Deb Houtz

★★★★★

a month ago

We just had our vehicle repaired at this shop. Tim McKinney was outstanding to work with! He was able to help the insurance of the at fault driver understand how insurance payments are handled according to WA Law. The insurance company tried to tell him they had to put on a used headlight. Tim told them no thank you, and our vehicle was repaired properly. She looks beautiful!!