About Business
Valvoline Instant Oil Change brings expert Car Repair solutions to the local community in Richmond, VA, Richmond. From Oil change service, Auto air conditioning service, Car battery store to complex Car Repair projects, they maintain high standards of service quality. Local residents in Richmond, VA appreciate their attention to detail, leading to a consistent 4.4/5 rating from 212 reviewers. By focusing on the specific requirements of the Richmond, VA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Richmond, VA and beyond.
Google Reviews
Jenny Dunn
★★
☆☆☆
3 weeks ago
I have only been successful getting my oil changed here once out of the three times I have waited in a long line to do so. The first time they were missing a part to change anyone’s oil at all. The second time they were great and responsive. The third time they were out of the oil my car used and the alternative cost significantly more money so I declined. I never write reviews and I’m sure there are nice people who work there but I am heated and I will not be going back to be disappointed for a third time.
Nick Speckner
★
☆☆☆☆
4 months ago
I paid over $100 for a full synthetic oil change at Valvoline Instant Oil Change, and the service was incredibly disappointing. When I left, I noticed oil left all over my hood and front bumper—something that should never happen after a basic service, let alone an expensive one. On top of that, the associate who helped me was noticeably irritated when I simply asked to update my information on my account. For the price I paid, I expected professionalism and attention to detail, and unfortunately I didn’t receive either. I won’t be returning.
jenny jenkins-rash
★★★★★
a month ago
Everyone working there was happy to be there and obviously worked well as a cohesive team. Communicating between team members about what needs to be done in each bay and checking on team mates that might not have as much experience with a technique than others. And super courteous with customers. Great job!
Priyam Das
★★★
☆☆
3 weeks ago
Very fast service even on holidays. Caveats: 1. Oil prices were higher than expected. $108 for full synthetic oil. 2. Yet recall time is 3000 miles unlike other places offering 5K miles. 3. They didn't check tire pressure, yes I was there for oil change, but tire pressure check should go complimentary without asking. That never happened with oil changes with others. 4. Didn't like the way, you never get to ask the oil change price until you reach down to the spot after queue, so you just say yes to whatever they charge.
Peace Love
★
☆☆☆☆
2 weeks ago
Not at my request, they took apart a panel inside my car including a few screws only to say they couldn’t reach whatever it was they were looking for. When I went to vacuum my car later that day, I found that a box connected to something was now hanging in that area. Nothing hung there prior to this last visit. I do not recommend this location.
Selah BetheA
★★★★★
3 months ago
Shoutout to Jamie for the amazing service. He did an excellent job on my oil change and also fixed my lights, which I really appreciated. Super professional, efficient, and made the whole experience smooth. Definitely recommend asking for Jamie if you come here!!!!
Ashley T
★★★★★
2 weeks ago
Josh was amazing! The service was quick, easy, and overall a great experience. I really appreciated how smooth everything went. Highly recommend!
Chynita Morales
★★★★
☆
4 months ago
rrived at this location around 5:30 PM. Normally, I come earlier in the day, but on this occasion I was in urgent need of an oil change after work. I felt we got there in decent time and immediately got in line. Unfortunately, the associate Kee did not make the experience welcoming. Her facial expressions and repeated comments such as “damn they can’t wait until tomorrow” gave the impression that customers were an inconvenience. By 5:45, she had already turned away two cars that arrived after us, even though closing time was not yet 6:00 PM. Her demeanor came across as if customers were unwanted, which felt unprofessional and unrepresentative of a quick-stop service. On the other hand, Mr. Duke provided excellent service. He was professional, patient, and communicative throughout the entire process. He made sure we received the service we came for and treated us with respect. Thank you, Mr. Duke, for turning what could have been a frustrating visit into a positive one. — Eliz
Elizabeth
★★★★★
3 months ago
I really like how friendly and fast the staff is! I was there for like 25 minutes and stayed in my car the whole time. Had my oil changed, air put in my tires, new engine air filter, and new windshield wipers. Highly recommend.
Sainteea Monroe
★★★
☆☆
a month ago
I went there to get an oil change in the tire rotation. When I left, I kept smelling Oil for days afterward in my air, So I took it back and they said There was no leak and some oil had dripped on my mufflers. They fixed that, but then my tire pressure light came on for my back tire, For days, I’ve been feeling my back tired, thinking it was going flat, but in actuality, it was my front tire, So now my sensors are off and I did not have this problem until they rotated my tire tires. When I called the Valvoline number, the man told me they had nothing to do with that, I kept trying to explain that my sensors were correct. Going to each tire before I got my tires rotated. I’m not even sure what to do now.
Andrew Shurden
★★★★★
a month ago
Josh and crew were awesome. Made sure I was ready to travel. Give him and his crew a pay raise. SFC Andrew Shurden United States Army
Jonathan Gonzalez
★
☆☆☆☆
a month ago
Associate was very rude. Charged me for a service after lying of the price. Then after installing the filter he would not offer to refund after he sharing a different price for the service. was very very rude. Will not be returning to this location. Also did not want to honor my 50% coupon and only offered a 25$ off coupon.
Katherine Ferrell
★★★★★
2 months ago
I am a loyal customer to the valvoline at forest hill. These men and women are always so kind and helpful and make the experience super pleasant. I was able to read the board in their office while waiting and saw their “non negotiables” and “visions and values” a they live up to every single one of them!
Luis Urbina
★★★★★
3 weeks ago
When my car is ready for the oil change, this is my place to go to the staff is friendly knowledgeable, and they always have discount coupons available online. Kudos is the to the staff?
Ivy Wesson
★★★★★
4 months ago
Shout out to the guys there yesterday! Great job! I have been coming to this location for a few years and always great service. Yesterday was great, fast but detailed with all good attitudes! Made my day! Thanks!
Margaret January
★★★★★
3 weeks ago
Great place to get a quick oil change. Everyone is always friendly and professional. Highly recommend!
Brandon Scott Gilreath
★★★★★
2 weeks ago
Staff is super friendly and helpful. No hard sell or pressure on up charges. I was busy when I went and I was still done in no time.
Magdalene
★★★★★
3 months ago
An unexpected flat tire brought me to Vavoline and was greeted by a friendly and very helpful team. Shout out to Z, Duke, and Riley. Thank you for a happy service on a dreary day. See you at my next oil change!
Rachel Hood
★★★★★
a year ago
I pulled in to this location at 7:30 am and was greeted with a smile and was told to just pull in! They were fast, friendly, and paid attention to detail. I noticed the other attendants being just as courteous and professional with other customers. I have found my new spot! Thanks Toni! You made my morning! 🙏
Blooming Urbanista
★★★★★
7 months ago
Went to the Forest Hill Avenue Valvoline for the first time to get an oil change & was very impressed by the customer service. I was greeted quickly, I only received smiles & professional service!!! The invoice says the associates' names are Josiah, Duke & Nyeem & they were all great! I was in & out quickly. I will be returning! Oh, and the price was reasonable & no one tried overly sell me additional services!
