Valvoline Instant Oil Change

Ricky B.

★★★★★

a month ago

Everyone was very polite and informative during the entire process. The process was smooth and there were no hidden fees or surprises. I had a coupon that was still valid and the system didn't recognize it,but they honored it and the Mgr manually entered the coupon. Thank you. Will definitely be back with my other vehicles.

Johanna Williams

★★★★★

2 months ago

Jeffrey, Matthew and Joseph were my technicians today and were absolutely incredible and thoughtful. The service was thorough and the recommendations made were explained and were needed for safety. I also appreciated the speed of the service and being able to stay in my car. I would highly recommend this location to my family.

Whisper “Anonymous Squirrel” Moore

★★★★★

2 months ago

Andre, Jeff, and Joseph did a fantastic job taking care of my car. They were quick and thorough. Quite friendly, and very professional. I like that they also left notes on the receipt about the condition my car came in so I definitely know I need to not go so long in between oil changes. Also, if you want people to fill out these surveys you need to make it easy for them. It asks for a TRANSACTION ID. Nothing says that on the receipt. The receipt has an ENTRY CODE. These two titles need to match for folks to actually bother taking your survey with the info. Andre and Jeff are both pretty cute and Jeff has nice eyes so I put in the extra effort to complete the survey. Most ppl would not. But once you fix that you should get more responses.

Priscilla Quinlan

★★★★★

a month ago

Sam and his crew changed my oil even though it was pushing their closing time, and were extremely kind and efficient. I just purchased this vehicle from someone who used valvoline so all the information was in the system and easy to transfer to my name. Will definitely continue to use valvoline and hopefully this specific location in the future!

Susan Bertolini

★★★★★

2 months ago

The employees were polite, professional, fast, and took the time to educate me on things that I requested to know. My ex-husband was a mechanic, and I always feel uneasy when I get anything done with my car. I no longer have that worry at Valvoline. I am actually really grateful and trust these guys implicitly. They could not have done a better job.

Cecile W

★☆☆☆☆

4 months ago

I usually have great service at Valvoline. Until today. Manager Jeffrey did the service, I thought I could trust him, I feel he took advantage of my lack of knowledge. I didn’t realize that my air filter was reusable. I recall him telling me it was dirty and he recommended changing it, I said ok, I trust you. Got charge almost $30 for it. He then asked if I wanted to keep the old one since it can be washed (I should have connected the dots at that point). I texted my spouse, didn’t hear back at first, decided to keep it at the same time as I got a text to confirm. After leave my husband tells me I shouldn’t have let them change it because ours was reusable. I get home; call Valvoline, Manager argues with me that I supposedly cut him off to say yes, and that he supposedly asked me twice if I wanted it changed (which I don’t recall). I would have gladly returned it to get my money back, but apparently that isn’t an option. Manager told me he wasn’t going to argue with me and left the call at that. I feel the honest thing would have been to say: your filter is dirty, it’s reusable, you should wash it. I won’t be back.

Mike Planicka

★★★★★

a month ago

Pretty quick, they find my blinker was burned out and swap that same time with oil change. Nice and very helpful personnel. All took less than then 7min. Very satisfied.

Zach Fedewa

★☆☆☆☆

2 months ago

The black oil on top was changed 400 miles ago at this location. They “evacuated from the top and did not remove drain plug”, obviously not removing most of the used oil. I fully drained the oil, drove another 400 miles, checked if, and it was a similar color as below (fresh full synthetic oil). I’ve opened a claim with them. I will remove this review after they take accountability.

Chance Ferguson

★★★★★

2 months ago

My experience with Valvoline was very pleasant,not only they have gotten my car's oil change more quickly than my home town oil change store,smooth inspections,but they also give me a good laugh, especially Jeff and his employees. 10/10 would recommend.

Abigail

★★★★★

2 months ago

I recently went to valvoline with my family to have our cars oil changed the manager was very nice and funny! He explained everything so well to where I even felt like I learned something that day I normally don’t do google reviews but this was a great experience and we will definitely be back every time for our oil change!

Xungang Yin

★★★★★

a month ago

The service was great! I had my annual inspection done here. When I arrived there, immediately greeted by a staff. It only took about 15 minutes to get the work done.

Courtney J.

★★★★★

a month ago

The service was good, I didn’t feel pressure to add on extra services, and the oil change was fast, which is important to me because I had children in the car.

Laurie Reichenbach

★★★★★

Edited a month ago

Staff at my local shop on Hendersonville Rd are Efficient, Friendly, Experienced, and Extremely Responsive. They make car care easy. They also remind me of needed service like Tire Rotation...things that I don't think about. All I can say is I'm a customer for life! I’ve been using the Valvoline location on Hendersonville for a while and will continue because everyone of the men that have worked on my car are friendly, polite, professional, efficient, and knowledgeable. They provide quality service. And I appreciate that when a cold snap hits and my tires deflate, they kindly fill them up at no charge and then thank me for coming in. EXCEPTIONAL service. I am a customer for life.

David Flowers

★☆☆☆☆

3 months ago

DO NOT WASTE YOUR TIME HERE FOR AN INSPECTION. The first time I drove down they said they forgot to schedule the inspection guy even though there were 5 workers there. The second time, the inspector told me I had a cracked wiper and tried to fleece me for $56+ dollars to replace them. There was a three millimeter crack that hadn't even sperated from the wiper frame. Wipers worked fine. I would understand if I had a large portion of the wiper pulled away but that wasn't even close to being the case. Went down to Spee Dee and passed with no issue. ✌️

Danielle Buckner

★★★★★

4 months ago

The manager Jeff was excellent was very informative. It’s always a great time coming to get my oil changed I look forward to it everytime! They always answer any and all questions and they have the best customer service!!

Leta Stewart

★★★★★

3 months ago

I barely sat down to wait and the service I went in for was complete. The team didn't waste any time. I was in and out. They were professional and kind. Thanks!

Lanekia Wright

★★★★★

9 months ago

Very professional visit at the Hendersonville Road location, quick and knowledgeable!!!! If you’re in the area you have to give them a try and stop by for an oil change. You won’t regret it plus the prices are unbeatable!!!