VIP Collision Center

Suewana Harvey

★★★★★

11 months ago

I have taken my car to VIP twice. The first time was great. This time was phenomenal. They went above and beyond. Gary the manager was great

Robert Durkin

★★★★★

7 years ago

This place is the BEST body shop in collision repair center in all of northern Nevada, or maybe even the western United States! Not to mention they also took care of an additional three or four small repairs that were not covered by the insurance for no additional cost. Alfred runs a tight ship and took care of everything from my rental car, to the insurance adjuster, to the body work and paint, and even paying my deductible at the end (albeit only $100)! I will be forever bringing my vehicle to this shop for even the smallest repairs! I like my cars to stay in Hot August Nights quality and this is the place that will now forever do it for me!! Thanks guys, you deserve the five stars!!!

Bob Prokopp

★★★★★

6 years ago

I needed to get some repairs completed from an accident I had several months ago. A Google search for local collision shops brought VIP Collision Center to the top of the list. I stopped in for an estimate and they were several hundred dollars lower than other shops I tried. Barbara and Alfred sourced the part I needed and said they could have it in short order. They also said they could paint the panel before I brought my truck in so when ready they'd only need me to drop off the truck for an afternoon. Once painted, sure to their word, it took 5 hours to install the panel and I was back on the road. They made the whole process was easy. They kept me updated and completed the job above my expectations. They are definitely my 'go-to' collision shop.

Elysia C

★★★★★

8 years ago

Great services!! Had to pay out of pocket for my auto repairs and they were more than willing to work with me and got the price down to a very reasonable amount. Dropped my car off to the shop, got the fender, bumper, and hood repaired within 3 weeks. Even offered to drop the car off to my location. Couldn't be any more satisfied with this company! Most definitely recommend this place to anyone who doesn't want to get screwed over in this type of business!

KJP

★☆☆☆☆

3 years ago

Waited almost a year to type this review. I'm disappointed to say that I had a really poor experience here - both in the quality of repair-service provided and in overall "customer service." The repairs completed by this shop (radiator and bumper replacement after a front end collision) were performed incorrectly; leaving me with electrical issues and internal alarms system issues in my vehicle. Since VIP was unable to determine the error, I ended up needing to go to two Ford dealerships to figure out the issue and essentially re-do the work that had been done. It was a year-long process that VIP did not make any easier (failing to answer my calls or calls from the insurance company, no direction or suggestions for what to do about the "new" issues, no real apology or acknowledgement or ownership over the mistakes made). You will be better off taking your business to a regular dealership.

Robert Beveridge

★★★★★

4 years ago

They repainted my Viper after it was backed into. It took a bit longer than the original estimate BUT this shows their commitment to quality work. They chose to delay delivery time to be sure the paint was done right and I would be happy. They were right on with that. They did an amazing job. The car looks great!!

Bryttanie McNeff

★★★★★

7 years ago

So extremely happy with VIP. We had originally taken my car to another shop who wasn't able to get the job done in a timely matter. Called over to VIP and they had the parts ordered that same day and my car done just over a week later, and the results were amazing. My car looks brand new. Everyone was super friendly and helpful. I would 10/10 recommend them to anyone. Plus they detailed my car and made it all pretty inside, which it never is, so that was cool too.

Brent Reinke

★☆☆☆☆

a year ago

Took my truck here to get repaired and the owner Alfred had just bought Dent Doctor and wanted to paint my truck there. Paint job failed after a year and they do not stand behind their work, still no resolution after months and dozens of emails and going by the shop.

Brad Burgess

★☆☆☆☆

Edited 2 years ago

Barbara and Alfred are the most incredible team to work with. We brought our car in on a Monday late afternoon and parts were ordered that day. Finished and ready to be picked up the following Monday morning. The completed job was perfect. The entire experience was actually very smooth and enjoyable because of the great personalities of these two that are so knowledgable and professional. They know what they are doing and this allowed me to relax through the whole process. No question of where to take a vehicle for body repair next time.....and the way people drive....there will be a next time. 9/15/23 Editing my review of 4 years ago. Sent a friend here and Alfred & Barbara were never around. His service was horrible and the job took nearly five weeks to complete. Lots of promises but limited action. It is nothing like the place that I reviewed 4 years ago! I know that I will never return here!

Travis Hilliard

★★★★★

a year ago

They got my door swapped out, balanced, alignment, diagnostic, painted and all cleaned up in less than a week. Beats all the other companies in Reno. I'll be bringing my car back next year to get it all polished. Phenomenal job!

Dorine

★★★★★

6 years ago

Long time listener of RAD Radio so that means I'm a Maggot. RAD has been advertising VIP Collision couple months now saying how they strive on Customet Service well I had the opportunity to check them out I'm very happy with the end result. A little back story. A rock hit my windshield a week 1/2 ago driving home damn thing scared me, hit pretty damn HARD ( haha I can hear Rob & Brandon now) but didn't see my windshield immediately affected...till the next morning Saturday 2/29 the damage showed up the crack was half a dollar bill my vehicle also had eyesight attached to my windshield, ok I'll probably need to get it fixed in couple weeks... by Monday 3/2 the crack was as long as a dollar bill, called my insurance set an appointment for 3/7 Saturday to have Safelite.. than it hit me Wednesday I wonder if VIP Collision does windshield repair?? They do 😀😀!! Emailed VIP Collision by the next morning the crack grew to more than half of my windshield 😮 I called VIP Collision 8:30am WOW Barbara said she can get me ASAP and can calibrate the eyesight they contract out with Reno Spark Glass just need to keep my Subie overnight hmmm ok I really want to test VIP Collision out so I'll work around it. Dropped her off 3/5 she was ready by 12:30am 3/6, asked Barbara if it could get a wash to she said Absolutely not a full wash because of the windshield replacement ok . OMG !!! 😀😀 Happy customer here!! I'll definitely be spreading my happy news. Now waiting to get a full bra estimate from VIP Collision for my 2018 Subie 😀 I need to ask VIP Collision if they offer shuttle service? That would be Major ++ convenience if they do 😀

Doug Peterson

★★★★★

4 years ago

Alfred and team always do a great job! The Lizard insurance company was horrible and Dent Doctors worked patiently and kept me informed. So glad I did not agree to their recommended shop.

Invitado

★★★★★

8 months ago

Fantastic, I am so happy with my truck they did a fantastic job on my silverado. If you're looking for a body shop, this is the right place to go in a few words. Don't let your car in the wrong hands , call this guys they're the best .

Lauren

★☆☆☆☆

11 months ago

Absolutely horrific experience with this auto body shop and Gary in particular. My husband and I with our 3 yro child were in Reno for work, from Pennsylvania. When we got into an accident and needed our truck fixed we looked for shops and went with VIP because they could get us in quicker than the others (first red flag, but we were desperate). We dropped the vehicle off and Gary estimated 2 weeks, he knew our situation of being from out of town and we were in a hotel during this with a rental car. Our job was done in Reno and ready to get back home but the truck was not done he kept telling us “by the end of the week” it will be done for FIVE weeks he told us that. Gary said the truck was all done and just needed put back together but the person working on it is sick and he can’t do it himself. We could not leave Reno without our vehicle and the cost of a hotel room and rental car daily was draining us. I explained to him we need to go home and our daughter needs to get back to her school. He did not care. He lied and made numerous broken promises. I felt held hostage. It wasn’t until I called my insurance to stop payment and threatened to get the police involved for theft by deception of Gary, that our vehicle was ready by the very next morning. The work was subpar and the parts were aftermarket. I wouldn’t recommend this shop to anyone and the only way it will ever succeed in the future is if Gary is not involved.

Lisa

★★★★★

6 months ago

Gary at VIP Collision Center went above and beyond to repair our van and to take care of our special request. The repair was fast and our van looks great. We highly recommend this shop

Kristyn Krueger

★☆☆☆☆

4 years ago

My husband was in an accident on September 11th, 2020. Within a couple of weeks, our car was dropped off at VIP Collision. We were called in January 2021 to pick the car up, only to find that they never replaced the back bumper, which was half of the claim. We were called again a few weeks later to come pick up the car. Upon arrival, we were told that the car wasn't ready after all, that the person applying the vinyl to the back bumper accidentally ripped the vinyl. We were called for the third time to pick the car up on March 5th, 2021. Upon arrival that day, it was discovered that they applied incorrect pieces of vinyl to the back bumper and trunk deck. My husband and I decided to take the car home while VIP orders the correct vinyl kit for our limited edition car. Their parking situation had already resulted in multiple new scratches and dents to our car. We live in Fallon, and I had to take three days off work in order to try and pick up my car. My husband works in Reno, so we made arrangements THREE times for me to take off work, spend the day in Reno and pick up the car after he got off work. Since we received our car back, we discovered that the viny company also CUT our trunk deck to remove the spoiler. At no time did either company contact the owners of the car to find out how to remove the spoiler that was installed WITHOUT cutting our trunk. We discovered the cuts on March 6th. Since then I have initiated almost all contact with VIP. The owner, Alfred Gill, last contacted me around a month ago to let me know that he was contacting the original vinyl kit manufacturer to attempt to have a couple of pieces specially made. Since then I have left messages and not gotten a single call back. LET ME MAKE THIS VERY CLEAR: IT HAS BEEN A YEAR SINCE VIP FIRST HAD POSSESSION OF OUR CAR AND THEY STILL HAVE NOT COMPLETED THE CONTRACTED WORK! I wouldn't suggest this shop to the person I hate most on this planet!

Ball Stephen

★★★★★

7 months ago

Working with VIP Collision was a pleasure! I have found a place where I felt they were honest and trust worthy. I had a few concerns with the repair VIP was about to perform, and Gary addressed my concerns and didn't make me feel like I was an idiot for the questions I was asking. I was told to expect 3 weeks for the repair, and I received the truck in 2 weeks. The work was perfect, they even cleaned the inside of my vehicle. As for the concerns I had. VIP Collision found two issues that a previous auto repair shop had installed incorrectly and corrected the issues. The owner was welcoming and genuine.