About Business
Volvo Cars Rochester Service Center is a leading Car Repair specialist serving the Rochester, NY, Rochester area. They provide a wide variety of solutions, including Auto repair shop, Auto air conditioning service, Auto tune up service, and other Car Repair tasks. Boasting a solid 4.8/5 rating from 132 verified reviews, their reputation precedes them. As a locally-owned business in Rochester, NY, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Rochester, NY.
Google Reviews
Erik Eibert
★★★
☆☆
11 months ago
Dealership performed piston replacement\\rebuild via extended Volvo corporate warranty for oil consumption. Directly following, engine developed a small external oil leak from a gasket reassembly. Not a big issue, but Service Dept claimed they would not stand behind their work within stated 15k mi warranty because “customer had not paid for the job directly” but rather via Volvo corporate under warranty. Ponder that logic… After refusing offer to correct for +$400, proposed waiving if I would bundle with +$1k of other ‘maintenance’. Several distortions in my interaction- suggest rethinking of a profits-first philosophy.
Miguel Quiros
★★★★★
a year ago
We often wonder if an auto repair shop is interested in us or in our money. I went in to this Volvo dealership without and appointment and with a flat tire needing repaired, which is likely the lowest revenue service they would offer. Despite the fact that I was not a high value ticket for them, they treated me like a king... courteous, respectful, attentive, and -of course- efficient. Not a big customer visit for them, but proof to me that they value my visit independent of how much I spend. Thank you!
Diana Cihak
★★★★★
a year ago
Every time they take such good care of me. They go out of their way to be helpful, they are honest and up front and the service is always top notch. I drive an hour out of my way to go to them because my local dealership where I bought my car is horrible (Northtowns in Buffalo). Rochester Volvo is completely the opposite of Northtowns. They have my loyalty!!
Linda Cummings
★★★★★
a year ago
Great. I got to reunite with my Sales Person Dennis Wiggins and Service Person Jim Zacari again. Two beautiful people that I truly enjoyed their warm personalities and knowledge to questions that I have asked them. The whole staff is very warm and pleasant. The waiting room is very accommodating and the wait was short!
Jeremy Bielawski
★★★
☆☆
a year ago
I've never had a problem per se at this Volvo dealer in some years of going there. However last time I went in for an oil change, they recommended rear bushings which would be about $1000. (They recommended this a year ago as well.) This confused me a little bit because usually when bushings go, you'll get a rough ride or feel some vibrations, but nothing. Smooth ride. I was curious so I took it into another highly respected & reviewed repair shop in the area for a second opinion - which told me they checked out all the bushings and found absolutely no need to replace anything and that everything looked perfect. (They told me 2 different people looked at the car and drove it as well to make sure nothing was awry.) Trust is everything in this business... so this left me confused and thinking I'm going to be moving my business to the other repair shop from now on. Will update if anything changes.
Gina DiTullio
★★★★★
a year ago
Everyone at the dealership is polite, friendly, helpful and knowledgeable. I appreciate the wonderful service and the fact that no one is ever trying to sell me things I don’t need. I love my Volvo and plan to have it for many years to come.
chris blaine
★★
☆☆☆
a year ago
Very disappointed on how the Volvo dealership in Rochester has turned into a cookie cutter car dealership. My family and I have purchased cars there for over 40 years and we are not coming back. The service person was sexist and disrespectful to my wife and was trying to up charge us with all the issues on the 14-year-old car. Not falling for it. Being a customer for over 40 years, they did not have my information in their system. Left me with a bad taste in my mouth. Once the car was picked up, new issues arose that were not there previously, but I will not be taking it back there. Would recommend the dealership in Syracuse. I only gave them a two star rating one because of my history and sentimental feelings about the place and two because they did give me an inspection and fix my rotors.
Sharon Rohdenburg
★★★★★
a year ago
Alexandra was great. She took the time to walk me through my car. I have had a few questions for quite some time. The response would be to talk to the person who sold me my car. Well….he no longer works at the dealership. This time Alexander was available and actually sat in my car with me and showed me how to work the computer system better! Thank you Alexandra!!
Tim Cone
★★★★★
2 years ago
I have been in the automotive business for a long time, and this was my first experience with Volvo Cars of Rochester. The service team was exceptional - fast, efficient and so pleasant to work with. Jimmy in sales is top notch, professional and just plain great to work with. Go see the team at Volvo!
Priscilla DeBan
★★★★★
a year ago
Dealership worked well to get me in quickly. Dropped my car a day early because I live far and they got it done well before I expected and it kept me from driving another additional day to pick up!!!!! Very happy with service
ZIWEN ZHANG
★★★★★
10 months ago
Zach in service team is so patient and friendly to help me work with a new key fob programming, the work is fast and in a very fair price.
George Dardess
★★★★★
2 years ago
A helpful visit today to check a possible battery issue, follow-up to a yearly service in January. Paul in service quickly resolved the issue, and I was glad while I waited to bump into Hector, who does client ferrying service. It was like meeting an old friend!
Shaton Brown
★★★★★
a year ago
I enjoy servicing my XC90 R design with Volvo they are very thorough and on top of everything to keep my truck running efficiently! I recently brought it in to have detailing done and it’s show room ready again!
Brian Downes
★★★★★
a year ago
The service advisor Jim that handled my appointment was friendly & answered the few questions that asked. My car was maintained as I expected. I highly recommend Volvo Service Center.
W David Driscoll
★★★★★
Edited a year ago
Great support from the service team consulting on our vintage 2007XC70
Vyonne Edwards
★★★★★
2 years ago
Volvo Cars of Rochester Service Center team deserve 5 stars for Customer satisfication. The service team is extremely attentive to their customer and there needs on a personal level, team is transparent on needed service, helpful closing customer concerns, and inviting champions who recognize the value of their Volvo brand.
Brad Kammholz
★★★★★
2 years ago
I recently purchased an XC90 from Dennis and can't say enough about my new car or the buying experience. Dennis, John and Joe were great to work with. They took the time that I needed to find the right car for me. I recommend the XC90 and Volvo of Rochester to anyone looking for a new car.
Elaine Dooley
★★★★★
2 years ago
I contacted Volvo Rochester for a repair. My car was almost 3 week past the warranty expiration. Nick was able to get the parts and labor covered by Volvo. Saved me some money! I called him St Nick for going above and beyond to get it covered!!! They also gave me a loaner! You really cannot beat the service at Volvo Rochester!
Kevin Stokes
★★★★★
2 years ago
Ok my Volvo was nagging me about service. I needed NYS Inspection, it was overdue already by a day. Imagine my surprise when I go to the website and they offered an appointment on the same day at 8:15 am! I thought it was going to be a week or 2. So I get there at 8:15am. Paul helped me. He looked over the records, asked me question clarifying what I wanted done. I wanted a trailer hitch installed. The XC60 T8 has a very odd motorized trailer hitch, unlike any of the other models. So I didn't think they'd have one. So he went and checked with parts for me. Nope, but he said he could have one in a few days. OK. So then he gets Chris to give me a ride back to work. Zero wait. Chris was the nicest guy ever. Turns out we went to the same high school. Back to work in 10 minutes. Wow. THen I get a call from Paul. They found a hitch for me. Wow! So when I went to pick up the car, Paul then comes out to the lot with me to show me how it worked, and where they'd put the bag with ball and pin. So best automobile service ever.
Robert Kneeppel
★
☆☆☆☆
a year ago
Staff were courteous and respectful. At some point while there, my car got a ding in the rear fender. It did not previously exist and that was the only place the car went that day. So that was disappointing, but difficult to prove.
