Allston Collision Center

Matthew L. Crowson

★★★★★

3 months ago

They took great care of me. They were easy to communicate with and helped me understand all my options. I got my car back quickly and it looks fantastic! I can’t recommend them enough.

Christiana Gallagher-Sminkey

★★★★★

Edited 2 months ago

Second Review (5 years later + a new car!) THANK YOU again to Allston Collision Center, Paul, and the entire team! I’ve been coming here for every repair since my first visit (and now my husband does too), and I honestly wouldn’t take my car anywhere else. Unfortunately, I recently had major damage again after being rear-ended on the highway, and I knew immediately who I was calling. Paul and the ACC team somehow manage to turn a really stressful situation into a positive experience. They take care of everything and keep you in the loop the whole time.. timeline, parts, insurance, all of it. It makes a huge difference when you’re dealing with something as frustrating as getting your car hit. Paul made sure every damaged part was properly replaced, returned my car sparkling clean, and it is so convenient being able to have my rental picked up right at the shop. He’s a true professional, a stand-up guy, and genuinely great to work with! I recommend Allston Collision Center to all of my friends, seriously the best in the biz!!! (Updated photos below!) ———— (May 2021 Review) THANK YOU Allston Collision Center for making my car look better than before someone accidentally ripped my bumper off. Paul and his staff went above and beyond to make an unfortunate situation as seamless as they could. Paul was very communicative and worked with the other persons insurance to get everything sorted out. I was also able to easily drive my rental there and have it picked up once my car was finished. They even buffed out my other headlight so it would match the new one, and the car was sparkling clean when I picked up it. Thank you Paul and crew! You are the best!

Timothy Hurst

★★★★★

5 months ago

Thanks to Abel and Paul for all their hard work on my car repair. They worked well with my insurance, providing them all the documentation needed even though the repair was much more expensive and time-consuming than estimated by insurance. They also worked well with the car rental company to extend my coverage throughout the whole time period of repair. Thanks again to Austin collision and Paul and Abel!

Sarah Fazzaro

★★★★★

5 months ago

This was my first time needing body work done on my car after I scratched and dented my rear passenger door in my parking garage. My friend recommended ACC and I showed up without calling ahead, and Abel made the time to have a look at my car and explain everything in depth. I was really anxious about having to deal with getting the door fixed, and Abel was amazing at explaining what needed to be fixed and why, giving me a quote for both a new and used door to choose from. I am very happy with the door repair and the customer service is AMAZING. Even after fixing my door they were kind and helpful to put in a new brake light since mine had just went out and did a quick paint touch up for a chip to prevent rusting. I cannot recommend coming here enough, Abel and Paul are both fantastic and provided top notch service putting my mind at ease throughout the entire process!!

Kira Hitz

★★★★★

2 months ago

Paul and Abel are amazing! They were both super helpful throughout the entire process. Car came back to me cleaned and pre warmed. Which was much appreciated during the winter season! Thank you Allston Collision Center!

A G

★★★★★

5 months ago

I had an all around great experience. A swell time socializing with Paul and the crew while they assisted with my car. Great family business. Ava was a heaven sent. They helped me with a rental and my car looked brand new afterwards. 10/10 Experience and Recommendation!

Judy T

★★★★★

Edited 3 years ago

I cannot say enough about the quality repair and customer service I received from Paul and the team at Allston Collision Center. As you can see from the pictures, my car was in desperate need of repair after a commercial truck smashed my trunk. The final pictures don't do the quality of the work justice. They promise your car will look like new, and mine did! Plus, the team did a thorough detail, which led three different friends to say, "man, this car smells brand new!" Even more important than taking care of my car was the way Paul and his team took care of ME! Whenever I called, Elaine would connect me with Paul or Abel. If they weren't available, they were sure to call me back. As my repair got closer to completion I could count on clear updates and felt assured that they were working to return my car as quickly as possible. The service was SO stellar that I inquired about taking care of a small cosmetic nick in the paint that I had for a while. Paul graciously made sure that this was painted and ensued I got a rental car... they even dropped me off!! All in all, this was THE BEST repair experience I've had- hands down! If you are in the greater Boston area I can't recommend the Allston Team enough...they made a process that can be so frustrating as smooth as possible and for that I'm grateful! I wish them much continued success...

Elias Papadopoulos

★★★★★

a year ago

Paul Chaet is a true professional and has assembled a great team that looked out for every detail of my cars repair. They all went above and beyond what I expected and my car looks good as new. They even had it washed and cleaned!!!

Paul Sagan

★★★★★

4 months ago

I can't say enough to praise the quality repair and customer service I received from Paul, Able and Ava and the entire team at Allston Collision Center. Having your car smashed and then dealing with someone else's insurance is super-stressful. But Paul & Co. couldn't have been more professional and understanding. Everything was done on the schedule they promised, with clear communication, and the work was fantastic. If your vehicle needs body work, I recommend you get it over to Allston Collision Center ASAP.

shu liu

★★★★★

2 years ago

I highly recommend people to come to this shop for collision repair. My newly purchased car was involved in an accident, and after visiting many shops, I chose Allston Collision Center. I can't say they completed my repair very quickly because the whole process was quite lengthy, but their work was of very high quality. During the process, Paul provided me with excellent progress updates. Over all 5 stars

VJ Jones

★★★★★

3 months ago

Obviously wrecking your car is a terrible experience. It's stressful on so many levels. We got a quote from another nearby shop but we felt like we heard a lot of jargon during that conversation and didn't feel fully comfortable. Then we stopped into Allston Collision based on good reviews, and we are so glad we did. Ava talked us through all the estimated repairs on our car. She took her time to explain exactly what work needed to be done, answer all our questions, and talk us through any possible costs that could come up during the process. She was really sensitive to our concerns about the price and the timing of the repair, and she printed us a few different estimates based on the best-case, likely-case, and worst-case scenarios that she expected. She kept us updated every step of the way and made us feel like we were truly part of the process. We picked up our car today and it looks like new. They even got it cleaned for us, so it looks way better than it did before our accident. Would 110% recommend this place to anyone!

Malcolm Hebb

★★★★★

3 months ago

I had to get my rear bumper cover replaced on two separate occasions because people just can't stop hitting my parked car. Both times, Paul, Ava, and the rest of the crew were a pleasure to work with. Quick turnaround time and great deals on parts. Unfortunately, my parked car has been hit yet again, but at least I know it'll be in good hands with Allston Collision!

Scott Cole

★★★★★

2 months ago

Highly recommend this repair shop! Able and Paul were very easy to deal with and they took care of my son's car repair while he is in Boston attending college. They communicated every step of the way and got the work done in the exact time they said to allow for. Super nice people and the car looks great!

Megan Fantes

★★★★★

4 months ago

Paul, Ava, and Abel are the absolute BEST! I was in a minor fender bender and brought my car in for repairs, and they handled everything for me. They spoke directly with my insurance company to handle payment, booked a mechanic to fix an additional part they noticed was broken, and they coordinated my rental car to use while my car was with them! They even negotiated the price of a new part I needed down for me. The whole team is so kind and so helpful. Everyone on the team could explain exactly what was going on with my car at any time, so I was always informed about what was going on. I HIGHLY recommend Allston Collision Center whenever you need auto work done!

Julia Straub

★★★★★

a month ago

Amazing experience with Allston Collision Center! The staff is so kind and easy to work with. Abel helped me out and was able to fulfill my request of completing the work on my car while I was away! They also cleaned my car inside and out which was a lovely surprise. Big thank you to Allston Collision and couldn’t recommend them more

Chloe Rosette

★★★★★

8 months ago

I am so incredibly grateful to have called Allston Collision Center after my vehicle was damaged. As someone who carries a lot of anxiety and did not have much experience dealing with insurance and vehicle repairs - I was incredibly daunted by the process. However, when I got in touch with Paul and the team I was immediately at ease seeing how kind, professional, and knowledgeable they were. Abel and Ava both were so helpful throughout the whole process, it’s clear they both are invaluable members of the team. When I brought my car in, I was very worried - I had incurred more damage and was unsure how to proceed. That day Ava walked me through every step, answered my many questions with expertise and care, and advocated for my Subaru (which I did not want to lose!) - to ensure I would be able to get back on the road with it soon. I genuinely cannot recommend Allston Collison Center enough. My car looks brand new! I think it’s cleaner now than it was when I dropped it off. I was positively beaming when I picked it up today. I was confident my vehicle was in the best possible hands and I was absolutely right. Thank you to Paul, Ava, Abel, and everyone else at Allston Collision Center who helped me and my car during this time. Again, I cannot recommend them enough!

Audrey Joseph

★★★★★

4 months ago

Highly recommend ! Everyone is so kind and they did a great job on my car. I especially appreciated how my car’s interior and exterior were cleaned before I picked it up. Extremely professional, kind and skilled group of people. I would absolutely use Allston collision again in the future. Thank you !