Baum's Service Center

Tea Kea

★☆☆☆☆

6 years ago

I've been waiting on a car part to come on a vehicle purchased ...since last Friday . First story was" the part came in" but its going to take couple hours to install....then I heard before I could get there "it came but its the wrong part" ...then today I heard "it never been ordered" 3 different people and 3 different stories. You call and wont get an answer most times and box stays to full to leave a message. A car dealer recommended them but so far its been horrible service. I am shopping around for another place to install this part. Its been truly Ridiculous.

lance morgan

★☆☆☆☆

6 years ago

I took my car in for an inspection and they failed me said I had a broken rear motor mount then asked me if i wanted an estimate to have it repaired. I told them no do to the fact that i grew up working on cars an could replace it myself. I ordered the part and after it came in I went to replace it only to find out that it was not broken in fact it was in really good condition!! Took my car to a different shop and it passed the inspection no problem. These are people who pray on people who don't know about cars just to make an extra dollar that is very shady!!!! I do not and will not recommend anyone to go to them and have already sent an email to remove them from being able to do inspections anymore. DO NOT USE THESE PEOPLE!!!!!!!

Tenisha Mitchell

★★★★★

6 months ago

Fast great job for my inspection

Marcus James

★★★☆☆

5 years ago

Parking is awful! I almost received parking ticket bringing my vehicle for repair. Great Customer Service lady ... pretty too. Repair service was okay. Appt was made 2 days prior and vehicle was brought in early in the morning, all to call for status and be told my vehicle wouldn't be ready til following afternoon ... UGH! Only reason for 3 stars

Blessing Quarshie

★☆☆☆☆

3 years ago

My experience here was terrible. I constantly had to ask about the update of my car only to be constantly told to wait an hour, and an hour until I was there for 6 hours only to be told that my car will be fixed the next day and on top of that I was charged per hour for something they did not communicate. Actually they only communicated that they charged for a diagnostic meaning to find out the problem on the car, but I somehow got charged per hour. DO NOT RECOMMEND.

Acasia White

★☆☆☆☆

2 years ago

I would put zero if I could, they stole my car title. One of the employees lied to me stating he was the manager when he wasn’t. They kept giving me the run around trying to protect their employee. My car was in an accident and I was new to Virginia. They completely took advantage and were just terrible. Thankfully I got help from my car insurance and the police.

Taylin Payne

★☆☆☆☆

a year ago

They are so rude I was on hold for an hour when I was trying to find out if my car was there my insurance had to get involved and called them. They were rude to her and she even said that she was on hold for a while about getting the car back. I will not be coming here again. I won’t even recommend other people coming here again they need better attitudes and they need to answer their phone.

Darren Anderson

★☆☆☆☆

2 years ago

Consumer beware!. My daughter had a state inspection done here. The vehicle had just completed a complete service done by a Dodge dealership. All recommended service was up to date. Baum Auto Repair failed the vehicle due to stating it needed new engine mounts. They were just inspected by the Dodge dealership and were serviceable. I had her take it to another location and asked to specifically inspect them as they were noted as a failure. The new inspection revealed there was no problem with the engine mounts and the vehicle passed the state inspection. Recommend you a seek an honest auto repair establishment.

chris jones

★★★★★

4 months ago

Got me in and out for inspection with no problems!

Eddith Gethers-Trent

★★★★★

2 months ago

They were so great, walked in for inspection

Keila Garcia

★☆☆☆☆

8 years ago

Terrible customer service! My vehicle got towed by their towing service and I noticed a dent/huge scratch on the lower right side of the car. I notified the tow truck driver and the 'Ceo' that something needed to be done about it and neither of them wanted to take ownership of the situation and provide us with any type of information so that we can receive payment from them later on. Eventually, after calling the police they agreed to give us a contact number/ information. They are ridiculously irresponsible and should not be in service!

Diana Valentine

★★★★★

a year ago

This is the 3rd time I have been here. They are magnificent, gracious, affordable, and most importantly to me, they are trustworthy. I have no idea about my car’s problems. But, I am sure that they have never taken advantage of my ignorance. They have a customer for life.

camille white

★★★★★

9 months ago

So i went for a state inspection (now I was one of those that waited until the last minute to get one)!!!! So it was a little busy BUT once they ask for my keys it was fast...I DIDNT EVEN GET TO FINISH THE EPISODE OF LAW & ORDER SVU lol. THEY HAVE GAIN a new customer...they keep it real and straight forward. My pops recommended me to come here. Glad he did.

Samantha Thomson

★☆☆☆☆

3 years ago

I put 1 star, because you can't put 0. we returned the car 2 weeks ago due to problems with the key. Then we were told that the car was ready the next day. As a result, they were told every day that it would be ready the next day and they would call, but they NEVER called back. Each time they told that they were ordering additional parts, even though they should have ordered all the parts after the first diagnosis. when the car was ready, they didn't even call us, we found out about it when we came to them. we paid 700 dollars. Received the car in a terrible condition. bad attitude towards customers, bad service. my experience here was terrible.

Sonji

★☆☆☆☆

8 years ago

Very disorganized. I say that because it took 5.5 hrs to get my car inspected. We arrived at 10:12 am. After 1 hr I told them I'm gonna run to get coffee. ( There was no coffee in lobby) it was very cold Jan 2. My feet frozen with boots and socks. They informed my husband there were 2 cars ahead of me. After 15 min. My husband calls says where are you they're ready. Turns out 1 person cancelled. I'm 2 blocks away. I pull up as the worker is getting another car. He continues knowing I'm next, telling me to move my car out of the way. So I say to myself, well I'll wait since I wasn't there. He looks at me nastily. I wait and wait, urging my husband to find out what's happening. I see people who were there after me walking out 1 by 1. Finally 4 hrs later my SUV is getting serviced. I'm furious. I am looking through the window. I say I am never visiting this place ever ever again. To my surprise the owner heard me and asked what's wrong. I tell him and he confers with the receptionist she tells them I missed my go. I explain that others behind me were placed in front of me. They said no it wasn't. The owner Mr Baum tells me, this is 4 1/2 hrs later that I'm impatient. I should have been after the car that went before me or taken since I arrived while he was just in the moment. My husband beckons me to be calm. I walk outside in 12 degree weather to keep from going off on a nice old man (owner) who obviously has lost control of the organization of his staff and business. Another 2 ladies walks out that had arrived 3 hrs later than me with their cars completed. One was cursing due to rejection having to purchase tires. In the meantime my car is still sitting in the garage completed but can't be moved because behind my car was another car taken apart, so I had to wait while that one was put back together first. That same tall mechanic gave me the evil eye (scary, creepy) the whole time knowing my disappointment. They never apologized for putting at least 6 before me, Mr Baum Sr never asked how long I'd been waiting or checked in to see what happened, obviously I'm thinking the Rejection was because I complained, and the mechanic never spoke to my husband about the Rejection. Above all we never got an apology for the obvious horrible service we received. They ruined my day off due to negligence. They act like they're doing you a favor. Wow. Not good. I work for a transportation Dept. The director and staff tells me no you didn't go there, and shared his paint job experience. Not good. It's funny you never know who you're dealing with. Baum's need to step up there game if they want to be around for another 40 yrs.

Destiny Lyons

★☆☆☆☆

Edited 7 months ago

These people kept my car for a whole MONTH after continuously promising me it would be done this day or that day. One person said it was because they ordered the wrong thing. Then the last thing that held them up was them saying someone needed to drive the car to test it. Lastly the car is in worse shape than it was when I left it with them. They installed lights and something else and now my back lights won’t turn off due to them not installing things right causing my battery to drain. The owner needs to provide some kind of compensation when things like this happen instead he shows up hours later and shifts the blame. Not a good look after keeping my vehicle for a month.

jason deem

★★★★★

2 months ago

Best place in the 757 to get your state inspection. Don't go around the 1st of the month and you'll be in and out in 2 hours.