Caliber Collision

Vanessa Jefferson

★★★★★

2 years ago

Very satisfied with the repairs done. Customer service is great. All staff very friendly and professional. I was kept abreast of the status of repairs throughout the process.

Angela Judah

★★★★★

Edited 11 months ago

We have used Caliber a few times in the past and continue to go back because the have the best customer service. The lady at the front desk is absolutely the best. She is professional and just makes you feel like you have known her forever. I just called to ask a few questions and she knew exactly who I was. A company that has amazing customer service is very rare these days. Caliber has nailed it.

Soror Shantone Davenport

★★★★★

2 months ago

This shop was amazing. I would definitely recommend them to friends and family.Who needs collision repair!

Kristie Williams

★★★★★

2 years ago

Customer service outstanding! Work done in a timely manner ! Highly recommend!! Car clean upon pick up and when I handed it over it was quite a mess from my 5 year old .

Theresa Burford

★★★★★

9 months ago

I called and spoke with a woman named Celeste and she connected me with Jose he had a tech named Jeff come out and corrected my car with all the ease and professionalism I’ve ever experienced. Downtown Caliber is the best. 5 Star Service every time. And Heather brought out a cold bottle of water. Top Tier Service

Daterria Green

★★★★★

2 years ago

The staff at this location are beyond exceptional! They are all friendly and they kept me informed throughout my entire repair process. Gio is a great representative, he answered all questions that came about and also found an alternative solution for returning my car to me had I not been able to pick it up! I would highly recommend this company to anyone in need of collision repair 10,000/10!

SamAnn Wiggins

★★★★★

2 years ago

Caliber collision was recommended by my insurance company after my car was hit. They did an exceptional job repairing my car. Crystal, at the front desk, is always polite, professional and helpful. My service advisor, Carmen, did a great job on keeping me updated with the repairs on my vehicle. I highly recommend Caliber Collision for your vehicle repairs.

Michelle Kight-Harley

★★★★★

2 years ago

They did an awesome job see the before and after work. I like that Carmen H. kept me informed of the repair process. I did let them know before hand that I would be needing a rental and guess what? They had a car waiting for me on site. Everyone was very professional I would definitely recommend Caliber Collision Downtown Jacksonville for your collision repairs.

Serenity Rock

★★★★★

7 months ago

5 star experience here today. I had to pick up my truck before the repairs could begin because I realized after I dropped it off that I didn’t have rental coverage on my policy so would have to take it back at a time when I could do with one vehicle. The front desk employee was incredibly nice as well the estimator too.

Althea Harrell

★★★★★

5 months ago

They did an awesome job on my vehicle . My vehicle was ready as promised. They kept me up to date of the progress of my vehicle.I highly recommend Caliber Collision.

Juliana Lytle

★★★★★

3 months ago

José and the team at Caliber did a great job and were communicative throughout the process. Everyone I interacted with was friendly and helpful.

James “BUYA!” Buyarski

★★★★★

2 years ago

I am super happy with the job performed by Caliber Collision at Downtown location. Huge thanks to Jonathan “John” for taking great care of my car, it honestly came out looking way better than it did before the accident. They kept me updated throughout the process and the car was even done earlier than expected. I highly recommend Caliber Collision.

Cole Rediker

★★★★★

3 months ago

Celeste was the Angel I didn’t see coming and didn’t know I needed. She stayed late and insured I was taken care of last evening. I’ll never forget her and the great services provided by this Caliber location!

Jacobie Hinton

★☆☆☆☆

10 months ago

0/10 I WOULD NEVER RECOMMEND THIS DUMP OF AN ESTABLISHMENT. To begin with the woman at the front desk is very rude and unprofessional. I dropped my car off here to get fixed and when it was time for me to pick it up there were so many barriers. The main one being minimal communication. Would you want your car dropped off and not knowing what’s going on with it?. These people are liars and thieves. I had to call multiple times to get a real update then I was told my battery was malfunctioning. When my battery was fine before I dropped it off. HEATHER is a gaslighter and manipulator as well. When they finally fixed everything I came to pick my car up and my seat was broken. IT WAS NOT BROKEN WHEN I DROPPED IT OFF. Heather told me “it was cracked” and said nothing else.. I’m sure cracked does not equate to broken and I have inserted a photograph. Someone broke my seat while they were supposed to be “fixing” my car. Then when I got in my car documents and papers that were in my glove compartment were in my cup holder like they were plundering through my car. This establishment is terrible and I wouldn’t wish a place like this on my worst enemy. Save yourself the nightmare and headache and run for hills away from this place.

Nicole Hadnot

★★★★★

a month ago

My daughter was in an accident after the claim was approved which she was not liable for the damages they contacted me immediately and was on it….. I’m very much pleased with the outcome Jose was my advisor he updated me throughout the repair process it was fast and the job was done correctly thanks again Caliber collision

Amanda Watson

★★★★☆

Edited 9 months ago

I am modifying my review. After I made this post I was contacted by Joshua, the General Manager, and he did everything he could to make things right. I have no doubt he values our business and takes pride in the work done. As I stated in my initial review we truly thought things would go great during the first visit. They have a text message communication system and during the initial repairs our point of contact, Gio, showed he truly cared about getting things done right and keeping us updated. I now know the issues started when Gio moved to another Caliber Location and our only point of contact was the rude lady that answers the phone and calls herself the manager. Things happen, people make mistakes, life isnt perfect but the way a company responds to life's imperfections is what truly matters. I think the majority of people at Caliber Collison take pride in their work and unfortunately the one lady at the front desk ruined that for us and likely others as well. It isn't always easy for a company to let an employee go and during our last visit the fake manager answering the phone was still employeed there. I would recommend Caliber Collison for your auto body repairs and if you have an issue ask to speak to Joshua. ----- Initial Review -‐---- The first time we had our vehicle in for repair at Caliber, we picked it up and found items not completed and damage they had done. After months of phone calls, they finally agreed to make it right and scheduled us to bring the truck back and get a rental car. When we went to pick up the vehicle, there was even more damage they had done. They insisted we bring the truck back in the morning, not leave it that afternoon. If you have to work, I'd diffinately avoid taking your vehicle here they don't care about your time at all. We have tried to call and arrange to take the vehicle back the third time because we had to work and couldn't take off work AGAIN to take it the next morning. We were then told they would not provide a rental car, we have to wait there. The bumper is loose and crooked, the amp requires the rear seat to be removed to replace it, and there is black plaint all over my white truck, but they expect us to wait there. There were aspects of our ordeal that were great and we thought we would be very pleased. We were so wrong. It's turned into a months long nightmare that honestly might not be a fraction of as bad if not from the lady that answers the phone and is at the front desk. She has been EXTREMELY rude during every interaction. I often wonder if she is giving anyone my messages. If I ask for a manager, she states she is the manager. I asked to speak to anyone but her today and told her I didn't care if it was the guy that cleaned the toilet, she told me there was no one I could speak to but she'd have someone call me back. I've been told that before soo many times. I'm attaching pictures of the black paint overspray they got on our white truck, the roof is the worst but there is paint on every surface, from the front bumper to the tailgate, the chrome, paint and glass is covered in black over spray.

meagan welch

★★★★★

4 months ago

My car was taken in pretty much immediately after my claim was approved. They gave me a timeline, communicated progress, and completed the repairs within the timeline. The repair job is immaculate, I couldn’t be more pleased. They detailed my car too, which I didn’t expect. All the people I came into contact with were helpful and nice. It seems rare to get good customer service these days so it is much appreciated!