Caliber Collision

Nadia

★★★★★

a year ago

I worked through my insurance with them. The process was smooth. They took care of my rental -pick up and drop off. Darrel was courteous and would always call me back. The front desk was helpful and friendly. My car looks and drives great!

Donna Jackson

★★★★★

3 months ago

We were recently hit and took our car to Caliber Colllision on Capital Blvd. Aaron was amazing to work with. They did a great job.

Mary Bernal

★★★★★

4 months ago

Charles did a fantastic job and clearly communicated the repairs needed for my vehicle. He also went above and beyond by cleaning my front light to match the new one that was replaced on the other side!

jackson paul

★☆☆☆☆

4 months ago

Complete lack of respect for people’s time, we had an insurance claim that was supposed to be fixed here.Everything was smiles and “service” when we walked in and got introduced to Charles (I would personally get a different representative if you do move forward with this company) he walked us through what would get done and we got the ball rolling. I thought everything was going to be good to go after that, we picked up the car a week later and it looked good. Within 2 weeks the paint started to peal off from lack of prep, we called up to the shop to explain the situation and that we would like to warranty this after the shoddy at best paint job. Charles said “it was no problem” we will get the parts in to fix this bring it by next week. A month goes by and no response, so we reach out and find out it’ll be another week. No problem I guess? After that still no phone call, so we reach out again. Charles response-“ well we’re not getting paid for it so it’s not really high on the priority list” Is this really where you would want to do business? Where they mess something up, take very little responsibility and just blatantly tell you the customer isn’t the priority?

Lopez

★★★★★

10 months ago

I had my 2019 Shelby GT350R repaired in another state about 18 months ago, I recently found out that I had a water leak so I called around to multiple caliber locations and this downtown Raleigh location was the only one who would be willing to work with the original repair shop in Tennessee. Everyone else kicked me to the curb when they heard it was warranty. These folks had me scheduled in less than a week and repaired it in less than 3 days. This place rocks!!! I will definitely recommend them to anyone that I know. And they hand washed it for me too!

Kyle Dougherty

★★★★★

a month ago

Very professional and attentive to me as a customer. They did an amazing job. With repairing and painting my bumber. Couldn't have been more pleased

Savannah Lammers

★★★★★

5 months ago

Had a great experience with Caliber in downtown Raleigh. I had Charles assigned to work on my car. He walked through the process on what repairs and parts were needed. He answered any questions I had. He regularly communicated with updates on the process. Charles prioritized my car repairs since he knew I was paying for a rental while my car was in the shop, which me and my wallet appreciated. Any issues that were found with parts or with the installation were communicated by call and text. They worked easily with my insurance. My car looks great now— you cannot tell it was in an accident.

Carlos Diaz

★★★★★

3 months ago

My experience was exceeded. The repairs of my vehicle looked as nothing was ever damaged. Great service by staff. They kept me informed of the progress of the repairs of my vehicle. I recommend you to the members of Caliber Collision at 1319 Capital Boulevard, Raleigh, NC.

Kate Taylor

★★★★★

3 months ago

Easy to schedule, friendly service, easily worked with my insurance company and great work done on the car. Tammy at the front desk is one of the sweetest retail workers I’ve ever met. Great experience overall.

alana barcinas

★☆☆☆☆

11 months ago

Car got dropped off completely intact, just damaged from a car wreck. After some back and forth with the insurance company, we got the car moved. New car shop called me and told me my car was stripped of its parts. Caliber said my car was sent how they got it. My car was not stripped of its parts completely.

Arvian “Sparkles” Duval

★★★★★

a year ago

On July 21, 2024 someone slammed into the back of my vehicle when my parents and I were at a stoplight. After filing a claim through their insurance company, I shopped around for an auto body repair shop. I checked some reviews online and Caliber Collision at 1319 Capital Blvd stood out. From the moment I called and spoke to Tammy on the phone, I knew without a doubt that this was the right repair shop for me. Tammy was very professional and cordially answered all of my questions. Within 24 hours I received a return phone call from Caliber with the earliest available dates for the start of my repair. On the day I took my vehicle into the shop, I was pleasantly greeted by Tammy who gave me a brief explanation of the process. Tammy also arranged for the rental car to be delivered to the shop. This was a huge convenience for me. I was very appreciative of this benefit. I was then introduced to my Service Advisor, Chris. Chris greeted me with a smile. He has a good sense of humor and lightened the mood before we went to take a look at the damages to my vehicle. Chris did a thorough visual inspection of the damages to my vehicle. He explained the next steps and gave me an idea of what to expect with regards to communication and the receipt of updates on my vehicle repair. I spoke to Chris a couple times, and I received consistent updates via text messaging which was beneficial. It took one week and two days for my vehicle repair to be completed. I picked up my vehicle today. My vehicle repair was done exceptionally well. My vehicle looked as if I was never in an accident. Chris was very patient as I checked some of the parameters and features of the vehicle to ensure everything was in good working order. I am totally impressed by the customer service and workmanship at Caliber. I was treated with respect and as a valued customer by all staff that I encountered and was kept informed on the status of my repair. An added convenience was the ability to pick up and drop off the rental car at Caliber making it a true one stop shop. I highly recommend this location for any auto body repair work on your vehicle. I had a wonderful and worthwhile experience. I will definitely return to this shop should I ever need auto body repair service again. A special thank you to Tammy and Chris!

Karen Knowles

★★★★★

a month ago

Caliber Collision on Capital Blvd provided great communication and details of the repairs needed for my 2018 Lexus. The car looks and drives like a new car. The staff was extremely knowledgeable about the necessary repairs, and timeline for the repairs. Charles and Tammy were also aware of the anxiety levels of their customers who are needing repairs due to collisions, especially us seniors !

Vruni

★★★★★

2 months ago

I had my vehicle repaired here through a third‑party insurance claim after an accident, and my experience was excellent. The team at this branch is professional, communicative, and consistently welcoming — always greeting you with a warm smile. I’m very pleased with the service and would highly recommend them.

Luther Steadman

★★★★★

a year ago

I had damaged the front bumper of my Lexus. I damaged it after sliding on ice and hitting a sign. The bumper had cracks in it and it was even coming off the side hinges above the tires. USAA recommended Caliber Collision so that’s who I went with. When I came back to get my car it looked brand new. They did such an amazing job I asked Tammy if Harry Potter fixed it because it looked so good. Everyone was really kind and they kept me up to date through calls and texts almost daily. They even had awesome snacks for customers and my inner chubby kid was going crazy. I am beyond satisfied with the quality and value of service I was offered.

Lala Emiras

★★★★★

4 months ago

I recently had my INFINITI repaired at Caliber Collision, and I couldn’t be happier with the experience. Charles and the mechanic who worked on my car were absolutely exceptional. Charles made the entire process incredibly smooth and stress-free, keeping me updated and ensuring everything was handled with care. The repairs were completed with high-quality workmanship, and my car looks and drives like new. Their customer service truly exceeded my expectations. Thank you, Charles, and the whole team for making this such a positive experience! — Lala Emiraslanova

Melodye Ranyak

★★★★★

3 months ago

I had a great experience getting my sunroof glass repaired at Collision. My car was repaired very quickly, I received prompt and ongoing communication about completion timing, and everyone was very friendly and helpful that works there. The price was about half of what the dealership estimated and I received a complimentary car wash and vacuum. Highly recommend!

Kiara Ruth

★★★★★

4 months ago

I was recently involved in a hit-and-run accident and needed to have my car serviced. My insurance company provided several repair shop options, and I chose Caliber because I’ve worked with them before and have always appreciated their exceptional customer service. From the moment I arrived, the woman at the front desk was welcoming, knowledgeable, and incredibly helpful. It was clear she had extensive experience in the industry, and she explained the insurance process with confidence and clarity. I was then assisted by my mechanic, Charlie, who was absolutely outstanding. He walked around my car with me, explained every step of the repair process, and made sure I understood exactly what to expect. Throughout the entire experience, he stayed in consistent communication and truly went above and beyond to keep me informed. The office itself is clean, comfortable, and stocked with essentials if you choose to wait on-site. Overall, Caliber continues to impress me with their professionalism, transparency, and top-tier customer service. Highly recommend.