Casey Kia Service Department

Natasha B Young

★☆☆☆☆

4 months ago

Poor customer service. I came in for one issue that cost $1700 to repair. Kia's mechanic replaced my fuel injectors and blew my engine in the bay. Kia DIDN'T hold their mechanic reliable and Quarry the service Tech also poor customer. I paid $17,000 and I am out of a vehicle. I wouldn't recommend anyone here. To buy a car and definitely NOT to service their vehicle.

denise hall

★☆☆☆☆

2 months ago

Taken car 3 times concerning oil leak. Had inspection no oil leak seen, Had tires and brakes no oil leak seen. Taken to get an oil change air filter replaced and cabin replacement. No oil leak seen. I take it another repair shop 2 weeks later they found the oil leak. Watch out for kia taking folks money

Jill Spielberger

★★★★☆

5 months ago

My service advisor was helpful, courteous & professional.... I feel the wait time to be checked in, however, was a little long, but maybe that was because I needed to get to work. Their location is convenient and I appreciate the shuttle service...

Kristina McMahon

★★★★★

5 months ago

Quarry (service consultant) hands down 10/10. This is the second time I’ve needed my car serviced with a very short notice. Both times he has taken the initiative to call me first thing in the morning, ask me and questions that weren’t answered. Always gave me a follow up throughout the day & when my car was done. He’s great, definitely trust my car in his hands!

Maggie Hyman

★★★★★

3 months ago

I am new to the Casey KIA vehicle ownership, but so far 5 stars! All of my experiences from sales to service have been excellent! Every team member has been super friendly and helpful.

Jacquelin Wright

★★★★★

a month ago

Service personnel were friendly, professional, and respectful. I always feel well taken care of from the Shuttle ride to the service delivery.

Kathy Houston

★★★★★

a month ago

Jackie was experienced and made me feel very comfortable. The work took much less time than what the estimated time would be and the cost was less. I will be back.

Melissa mccard

★★★★★

4 months ago

Went in for my yearly inspection and routine oil change and told it would be 2 hours. I asked if he could put a rush on it and they had me out in no time. Everyone is always friendly and eager to please. Great customer service.

Andy 4A

★★★★★

a month ago

Can I give 10 stars? Clayton Warford (and everyone I came into contact with) was excellent! Great customer service, always great communication through process. I have nothing but great things to say about all the service.

Olivia Samson Honstetter

★★★☆☆

3 months ago

Dec. 9, my appt. Amanda was the associate who helped me. Despite the free oil change on my Sportage of 5 months, she sold me on 2 extras. We also had tire rotation which we knew there was a charge. My husband said ok, this time. Amanda was very slow on the computer . Needed assistance several times. After almost 2 hours waiting, checked on my car. Check out took forever because Amanda wasn’t sure of how to finalize my service work. She took the wrong customer keys and proceeded to find my car. It was already parked in front of us by that time I knew already my keys had to be in my car which they were. Amanda needs more support in her training til she is 100% comfortable. I’m a patient person but this was frustrating. Kate Fields our sales rep is always AWESOME to work with.

Sharon Griggs

★★★★★

a month ago

Everyone was very helpful and courteous. The shuttle service made it very easy for me to get home and back to my car. And my service coordinator was excellent. I believe her name was Amanda.

Vanessa Cannon

★★★★★

4 months ago

The Casey Kia Service Department is awesome! Jackie took such great care of me and was able to work me in without an appointment. They made the whole experience smooth and stress-free. When I had a windshield crack spreading right before my eyes, they sealed it up quickly and left barely a blemish — I consider it a beauty mark! On top of that, I even got hooked up with a pink Casey hat. I also had a great experience at Casey Volkswagen, where I purchased my new car. Excellent service all around!

Kaleigh D'Amato

★★★★★

2 weeks ago

I absolutely love the service team at Casey Kia. Marcus is thorough and extremely helpful offering me top-notch service with great affordability. Chase and Jonathan helped me with the work on my vehicle and did nothing short of amaze me, so thank you, Casey Kia. I look forward to getting my car serviced with you for many years to come.

Zachary Custer

★☆☆☆☆

a month ago

I brought my vehicle to Casey Kia after another garage wasn't able to fix it. I stressed to 2 different employees that I just wanted the battery system looked at. They told me they would let me know. When I called back they said this scan would take 24-72 hours?! My service advisor was Marcus. When he let me know about the alternator needing replaced I was asking some questions about the cost because it seemed high. He got an attitude. Then he said my vehicle should be ready by 4pm. I had a coworker drop me off at 4:25. At 5:30 Marcus tells me his technician screwed him and it won't be ready until tomorrow. I had to take a Lyft home, which Marcus said Casey Kia would reimburse me for. They have yet to do that after 2 emails. When I picked my car up on Saturday, Amanda and Colton were very pleasant but I would avoid this place at all costs.

kelly taylor

★★★★★

a month ago

Had a great experience with the service department. Clayton was really helpful and understanding and responsive. I feel like the team went above my expectations and got my car back on the road. Had to have the whole engine replaced on a 10 year old Kia Forte Koupe and they were super helpful with getting the most out of my warranty.

Steven Smith

★★★★★

3 months ago

My Wife and I are new consumers with Casey Kia. Although we had to make a return trip back to Casey to get our issue resolved; I must say the experience has been pleasing. Clayton and his team took all necessary measures to fix our issue and even made alternate suggestions in anticipation that something else could be a problem. Luckily the fault was found and our issue was rectified in a timely manner. I'd say we are off to a good start. I look forward to many more good experiences with this group.

Lex -xo

★☆☆☆☆

3 weeks ago

I recently purchased Kia Telluride (not from this dealership) and needed some repairs after my check engine light came on about a year after purchasing my car. The person who scheduled my appointment was very professional and polite over the phone. I arrived for my appointment and was greeted by a very helpful attendant and ushered to my service agent, who was also very helpful and knowledgeable. I needed several repairs totaling almost $2000, which I agreed to have completed immediately. Part of this repair was under warranty, great. I left my car at this dealership for several days and was called when it was ready for pickup. I planned to pick it up the following morning. When I arrived to pick up my car, I was in a hurry to pay my bill, take my car, and leave, so I could get to work. There was someone else in front of me speaking with my attendant, and other attendant asked if they could help me. However, I was informed only the original attendant could ring me up. Ok. When it was finally my turn, my attendant had to go speak with the manager about something. I continued to wait until she returned and informed me that they have a policy in which they must receive the payment from the warranty company before releasing my vehicle, that she was new, and was very sorry that she did not know that policy existed. At this point, I asked, does that mean I can't take my car today? To which she apologetically agreed. At no point did the manager come out to speak with me, nor was any loaner car offered, not even a ride home. It was just, "We can't give you your car, sorry". I was very frustrated, I needed to get to work, I needed to pick my daughter up from school, needed to take her to swim later in the day, I had no backup plan as I thought I would have my car. I had already been waiting an hour, so I demanded that she allow me to pay in full and I would seek reimbursement separately from the warranty company. This was for $600 worth of the $2,000 service. She rang me up and I was on my way. Not 10 minutes into my trip to work the same issue with the dashboard started happening again. I will never return to this dealership again after this experience. The idea of holding my car hostage after I've just been dropped off to pick it up at 8am in the morning is unreal. I had already agreed to pay $2,000 in repairs, was it really necessary to hold me up further over $600? It was also outrageous to me that the manager of this service department made no efforts to accommodate me, and sent the new girl out to deliver the blow. I am the office manager at a large law firm and would never, ever, throw a new employee to the wolves like this. Really bad experience! It's a shame, I had hoped that this would be a great experience.