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About Business
Casey Kia Service Department brings expert Car Repair solutions to the local community in Newport News, VA, Newport News. From Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Newport News, VA appreciate their attention to detail, leading to a consistent 4.6/5 rating from 402 reviewers. By focusing on the specific requirements of the Newport News, VA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Newport News, VA and beyond.
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Google Reviews
Lex -xo
★☆☆☆☆ I recently purchased Kia Telluride (not from this dealership) and needed some repairs after my check engine light came on about a year after purchasing my car. The person who scheduled my appointment was very professional and polite over the phone. I arrived for my appointment and was greeted by a very helpful attendant and ushered to my service agent, who was also very helpful and knowledgeable. I needed several repairs totaling almost $2000, which I agreed to have completed immediately. Part of this repair was under warranty, great. I left my car at this dealership for several days and was called when it was ready for pickup. I planned to pick it up the following morning. When I arrived to pick up my car, I was in a hurry to pay my bill, take my car, and leave, so I could get to work. There was someone else in front of me speaking with my attendant, and other attendant asked if they could help me. However, I was informed only the original attendant could ring me up. Ok. When it was finally my turn, my attendant had to go speak with the manager about something. I continued to wait until she returned and informed me that they have a policy in which they must receive the payment from the warranty company before releasing my vehicle, that she was new, and was very sorry that she did not know that policy existed. At this point, I asked, does that mean I can't take my car today? To which she apologetically agreed. At no point did the manager come out to speak with me, nor was any loaner car offered, not even a ride home. It was just, "We can't give you your car, sorry". I was very frustrated, I needed to get to work, I needed to pick my daughter up from school, needed to take her to swim later in the day, I had no backup plan as I thought I would have my car. I had already been waiting an hour, so I demanded that she allow me to pay in full and I would seek reimbursement separately from the warranty company. This was for $600 worth of the $2,000 service. She rang me up and I was on my way. Not 10 minutes into my trip to work the same issue with the dashboard started happening again. I will never return to this dealership again after this experience. The idea of holding my car hostage after I've just been dropped off to pick it up at 8am in the morning is unreal. I had already agreed to pay $2,000 in repairs, was it really necessary to hold me up further over $600? It was also outrageous to me that the manager of this service department made no efforts to accommodate me, and sent the new girl out to deliver the blow. I am the office manager at a large law firm and would never, ever, throw a new employee to the wolves like this. Really bad experience! It's a shame, I had hoped that this would be a great experience.
Steven Smith
★★★★★ My Wife and I are new consumers with Casey Kia. Although we had to make a return trip back to Casey to get our issue resolved; I must say the experience has been pleasing. Clayton and his team took all necessary measures to fix our issue and even made alternate suggestions in anticipation that something else could be a problem. Luckily the fault was found and our issue was rectified in a timely manner. I'd say we are off to a good start. I look forward to many more good experiences with this group.
kelly taylor
★★★★★ Had a great experience with the service department. Clayton was really helpful and understanding and responsive. I feel like the team went above my expectations and got my car back on the road. Had to have the whole engine replaced on a 10 year old Kia Forte Koupe and they were super helpful with getting the most out of my warranty.
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