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About Business
For professional Car Repair care in Carlsbad, CA, Carlsbad, look no further than Chevrolet Service. Their team excels at delivering top-tier results for Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 4.2/5 rating based on 13 pieces of feedback. They have become an integral part of the Carlsbad, CA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Carlsbad, Chevrolet Service is ready to assist with your next project or repair.
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Google Reviews
Tim N
★☆☆☆☆ Summer the service supervisor is rude and aggressive. Not only did she fail to pass along the details of release to my truck, I had to be given a temp car because no one at the dealership knew where my truck was but Summer. My truck had to stay an extra 3 days at the dealership. Once I finally took possession of my vehicle and after multiple apologies from Summer, I came to find out that my truck now has two dents in it that were not there upon arrival. The dealership has an IPad video proving my truck was dent free, yet Summer did not believe me and said I got the dents while being parked somewhere other than her dealership. Absurd. Basically calling me a liar. I have left messages with the general manager Ty, and with Thomas Moncayo the service director and still no reply back to me. This is disgusting behavior towards me and now I’m forced to take action. I’m appalled that this type of treatment is happening to me. No accountability at all. Sincerely, Timothy with the now dented TrailBoss Truck.
wstein25
★★☆☆☆ The good: Dropping off the car was quick and efficient. Our service advisor, Don Olsen was great. I explained the problem with the car, he explained the process. Don indicated that the minimum turnaround time for EV repairs was likely 48 hours as there was only one EV technician and a sizeable list of cars needing service ahead of ours. In this particular case, that was fine, as we were leaving for a long weekend and would pick up the car 5 days later. The bad. One day later we received an email saying the car was ready. As I read the details of the service, I found that nothing was actually done that I had not already done. Because we received a warning on the dashboard "Propulsion reduced, see dealer asap" and the MIL was illuminated, we brought it to the dealer. I had already used a scan tool that I have, which indicated "Lost communication with Hybrid/EV Control Module 2 on Powertrain Expansion Communication Bus." The service department ran a scan and found the same issue, along with other error codes. They then cleared the codes, claimed they did a road test , but the odometer reading on the invoice showed no mileage difference - MILAGE IN/OUT". No codes or warning re-occurred. I guess this is what passes for repair these days. No attempt was made to get the source of the problem. No inspection of the control modules, the expansion bus cabling or connectors, etc. I am left wondering whether the car will be reliable or whether we will be left stranded on the road. And, by the way, I had to dispute a charge of $275 for this so-called service. The powertrain warrantee: The 2022 Chevy Bolt warranty includes a bumper-to-bumper coverage for 3 years or 36,000 miles, and a powertrain warranty for 5 years or 60,000 miles.' The car only has about 22,000 miles, but we are approaching 5 years. Is this service just an attempt to run out the clock on our warrantee? I have every expectation this will happen again since nothing was actually repaired. I just purchased AAA in anticipation of the car breaking down. This whole experience is really too bad. I really liked the car until now. At this point I am going over all my options as to independent repair service, or replacing the car. If we do decide to replace the car, it won't be another Chevy, if this service experience is representative of what to expect.
Jason Kahle
★☆☆☆☆ Horrible experience. Communication was really bad. After dropping off my vehicle I called to let them know that there was another issue besides the coolant leak. I could not get a hold of an actual person, so I left a detailed message, and asked for a call back. I never received one, instead I started receiving texts from the dealership. I referenced the voice message I had left and asked repeatedly about the additional issue. Every response I got totally ignored the question I asked, and was focused on letting me know that the part for the original issue was on back order and they did not know when it would come in. They offered a loaner vehicle, after having my car for 3 days, but they informed me that they could only provide a 5 person vehicle. I bought an 8 seater, because I have a family of 7. I don’t know how you can sell vehicles that seat 8, and promise customers that if anything every happens you can bring it in and the warranty will take care of everything, and you will be provided a vehicle for your family, but when it actually happens they don’t have sufficient vehicles. This is the 4th time I have had to bring my 2024 traverse in for different repairs, and it still has an issue I have to take it back in for because the dealership did not address it. It only has 20k miles on it. Very disappointed in Chevy
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