Complete Auto Service of Ann Arbor

Maddie Kemp

★★★★★

2 years ago

Super quick & easy service and the people are awesome. I felt listened to and attended to. The space is cozy. Brittany at the front desk was super kind and friendly as well as John the owner who I watched have multiple conversations with other customers as well that wonderfully accommodated to their needs and were always super respectful.

Bradley Pritts

★★★★★

a month ago

Friendly people, did a great job with routine maintenance for much cheaper than the dealership. I’m happy and will be going back

Lynn Gary

★★★★★

2 years ago

Love Complete Auto Care! Treat me like family. Walk in & take care of me & my car. I call them my Ford Explorer’s doctor. They know my car, resolve my issues & have provided a free rental or ride if needed. Highly recommend! Trustworthy, knowledgeable & super friendly! Reliable

Tom Aten

★★★★★

7 months ago

Needed to see what was going on with the truck shaking when breaking at high speeds. Diagnosed issue completely. Needed to.have the truck to travel, and they quickly fixed the break system which was very needed and let me know what to do next once I return. Very friendly with a free car to use while they were doing the repair. Checked in with me a couple of days after to make sure everything was ok.

Maria Okoh

★★★★★

6 months ago

I came for an AC repare here about 3 months ago. It was fixed the very same day - with complete check-up and diagnostics! While I was waiting I had a pleasure to read books on history with no boring TV to distract me. Not to mention the friendliness of the owner and all staff and the fact that the AC still works perfectly. I recommend this service to all my friends!

Lopaka St

★☆☆☆☆

2 years ago

Only 1 star, since the owner ASSUMED I called and was quoted a price, but actually received the estimate from his "Master Mechanic"... I went elsewhere (MDP Repair near Jackson see cost difference below). I was in the area and seen the reviews, stopped for a steering issue and quoted $500 for the repair. Went to my normal shop and the issue was not the pump itself but a sensor. Spent $190 including the diagnostic and got a free loaner car at MDP Repair. I left a simple review first and the owner replied with what he assumed I did, never reached out to me. With that reply I chose to elaborate and include the cost difference. It's very clear this place is not as organized, communicative or as "fair priced" as they portray. Go somewhere you can trust to diagnose and fix the problem that's actually needed, not someplace they think they know everything. Looking through the owners replies it's pretty clear he thinks very highly of himself.

Jay David

★☆☆☆☆

a month ago

Quoted me 1500 for a job that cost 550 at another auto shop.They lie, deceive and try to manipulate you into spending money you dont have too. Find other shops. Theyre out there and wont break the bank.

Pat Reynolds

★☆☆☆☆

5 months ago

I had to return my car 1 year after John did work on my toyota transmission because I found leaks and it was not shifting properly. After 2 weeks I found trans fluid leaks on my driveway where my car was parked. He did not fix what I paid him for.

Danyel Orick

★☆☆☆☆

a month ago

My insurance company wanted this company to tow my vehicle well seven hours of waiting and getting told an hour and they never showed up my insurance company called the office multiple times nobody answered. I would definitely not recommend.

Annelise Baron

★☆☆☆☆

4 months ago

I had my car towed here and regretted it. They quoted me over double the amount that the shop I ended up taking it to charged me (over a $1000 difference). They also told me I needed an oil change when I had just gotten my oil changed. It cost $100+ for them to look at it at all, so that’s money I just lost out on. Absolutely disgusted with this shop.

Amanda Moss

★★☆☆☆

4 months ago

The people were nice overall… but it just felt like a sales pitch the second they sat me down to tell me what was wrong with my car. The quotes they gave me felt pretty overpriced for the fixes needed and they also said I needed an oil change, which I just got had one a month ago. Something just didn’t feel quite right here.

Alen Bean

★☆☆☆☆

2 months ago

Complete scam of a shop. They prey on those who they think they can scam. As a college students I went in to get brake pads changed after the wear indicator plate started making noise. They charged us $80 for an inspection and they ended up telling us we needed to pay $2,300 because all four calipers to be replaced. Took it to Midas down the road and turns out our calipers are fine, saving me over a $1,000. Would really never reccomend this auto shop. God Bless you in Jesus' Name.

Deb Thompson

★★★★★

Edited 3 months ago

My grandson's car broke down on him on Thursday close to 4 o'clock and it was fixed and back on road the NEXT DAY! Im so glad I chose this shop because I had no idea where to have his car towed. They took the time to explain what happened and what they fixed. Emily & John are great! Thanks so much you guys! We certainly have found a new shop to take my grandson's older car!

Kim Lindblade

★★★★★

a month ago

John and his crew were great. We took the car in to get a second opinion about an issue that the dealership told us about. John took a look at the car. He told us how to go back and handle the issue with the dealer; armed us with everything we needed to do to answer all of their questions and get a better outcome under warranty. This place is great! John and his crew will get all of our future car business!

Navjeet Kaur

★★★★★

3 months ago

Got our car in the same day we called! Everyone was incredibly welcoming and took the time to answer all of my questions. It was also a huge help that they were able to provide us with a loaner car for the day. This small business truly stands out compared to bigger corporate shops. They actually took the time to check everything thoroughly, explain what was going on, and made us feel heard instead of dismissed. The level of care and attention made a big difference. Thank you so much!

jeff reynolds

★★★★★

3 weeks ago

I took my car in for what seemed to be a brake pad not fully retracting. They found worn out suspension parts and replaced them. All seemed fine but the noise I had mentioned was still there. I talked to John and he inspected the work that had been done. He said they had overlooked what turned out to be a very obscure problem with the flange that the rotor mounts to. He said they should have caught that and replaced the bearing assembly, rotor and pads at no cost. He could have said it was a hidden problem and charged for the repair. I would have paid and been less than satisfied. As a former business owner, I understand you have to stand behind your work and it can hurt but it’s the right thing to do. That’s INTEGRITY. Nicely done, John. You just gained a repeat customer for all my future car repair needs.

Ryan

★★★★★

2 weeks ago

It has always been my philosophy that if a person can take time out to make a complaint, they should be able to take time out to make a compliment especially when it is well-deserved, and John & Complete Auto Service of Ann Arbor provided me with a great experience. They were very courteous, professional, knowledgeable, personable, and fast. They gave me multiple options for repairs, and the necessary recommendations I needed for the future. I couldn't be more pleased with the outcome of my car, and I highly recommend they're services. Going to Complete Auto Service of Ann Arbor was a great decision.