Cross Creek Subaru Service & Parts Department

Vickie Woodford

★★★★☆

4 years ago

It was really crowded and due to the Covid restrictions, there was not enough seats in the waiting room. Thank goodness for the shuttle. I was able to wait at home for my car. The shuttle driver was very polite and friendly.

Axel Torre

★★★★★

3 years ago

Great service, smooth and straightforward. Rhonda is my favorite advisor. Been dealing with Cross Creek Subaru for the past nine years, and they always provide efficient communication on the services.

4EverBatchlor

★★★★★

Edited 8 months ago

Quick and simple. Went to get windshield wiper blades service was quick and the customer service very helpful.

Gisela Woitas

★★★★★

Edited 2 years ago

Just needed an oil change, excellent service and fast. Good people work there. Again, they were really good and fast with my State Inspection even washed my vehicle for free.

john mckee

★★★★☆

3 years ago

I have been buying cars here for years. A relative of mine shopped here years before me. We have always gotten good service. Excellent deals/purchases. No major problems with anyone here. We highly recommend this business.

Michael Martocci

★★★★★

a year ago

My son blew his engine UGH! and brought the car in to Cross creek. Jay the service manager and E. Morales and took control and had a newer engine in the vehicle and I picked it up in 8 days! Wtg! Fellas Thanks so much, with your hard work and integrity Mike

VL Woodford

★★★★★

3 years ago

I was greeted warmly when I arrived. Sign-in is easy and all of my options were fully explained. I love the fact that I get my car back serviced and clean. I was in and out much faster than I expected. I suggest that you go online to see how many appointments are booked and avoid Saturdays if you want to get in and out rather quickly.

Sam Kidd

★☆☆☆☆

a year ago

Extremely condescending service. Was during the car one night and everything was fine. The next morning when the car was started all the dashboard lights were on. Took the car to the service department and they stated they did a full multi point inspection and checked all fluid levels. They send the recommended repairs and the main item cost close to $1700 (a part for the transmission). I went in later that afternoon to ask a few questions and to check if certain things (transmission fluid shape, and if he had driven the car to see if the transmission was slipping or hesitating) had been checked and the technician rudely responded and said that there was no need to because he just hooked up the diagnosis computer to it and it told him. I then stated that i wanted to take it elsewhere to get a second opinion and pricing for the repair. He very rudely responded “they’ll just break it and you’ll be back here anyway paying more” and turned his back and walked away. I took the car to wheelers transmission and he had the car fixed in no time and a quarter of the price. Very disappointed in the dealership where i’m suppose to buy a car at getting ripped off and extremely poor service. I do not recommend this service department to anyone.

Tim Brown

★★★★☆

Edited 6 months ago

Service was good and Jason was great. My concerns are that past maintenance (even what shows on Carfax) doesn’t always appear in the dealer’s system, and the dealer’s service intervals are much more aggressive than Subaru’s own recommendations. It makes ownership feel more expensive than it should. Offering both manufacturer and dealer interval options would make things clearer for customers.

Juan C Lopez

★★★★☆

a year ago

The service advisor was a complete gentleman, he ensured my concerns and car were taken care of. However the technicians generated mistrust. Their attention to detail was off and I had to return the same day to fix an issue that shouldn’t have been an issue if the attention to detail had been present prior to returning me my car.

Katherine Serrano

★★★★★

a year ago

Both times that I have brought my new to me car in for servicing have been nothing short of amazing customer service! The first time I made an appointment for a recall issue and they got it done quickly. Today definitely topped that though. I had my partner call because my car is under a third party warranty and I would’ve needed it diagnosed before my warranty deductible kicked in tomorrow. They got my car in, diagnosed, and fixed all in the same day! My partner dropped my car off at around 1045 and shortly after 1630 it was ready to be picked up. They are thorough, courteous, and I always leave with my car shiny and clean.

Zachary S

★★★★★

7 months ago

GG is always outstanding. No matter what’s going on with my vehicle, she makes sure I’m taken care of the right way and in the way that works best for me. I even choose to come back to this service department, despite having another dealership closer to home. Every visit is a pleasant experience because of her. Thank you, GG!

Dani Baez-Robles

★☆☆☆☆

4 months ago

Very rude and incomplete service, lied about several repairs the car needed over the years and now our outback is undriveable. Very lazy and rude people who will overcharge you and then do a terrible job on your car.

Say

★★★★★

2 years ago

I bring my subaru to get service only here. They are nice and accommodating. They have shuttle service if you choose to go somewhere while they fix your car, or you can stay at the waiting area and have some delicious coffee or lattes. The bathroom in the waiting area is clean. You can also buy drinks or snacks and watch a tv show. They have a great wifi signal too. You also get a complimentary car wash.

sue pabon

★★★★★

2 months ago

Hats off to Paula and the great mechanics at cross creek subaru!!! I am very happy with the work that was done to my 2013 outback. Will definitely come back to get the rest of the work done.

Brendan Patterson

★★★★★

2 months ago

Thank you so so much, y’all are awesome! My family and I got stuck in SC on our way home on a holiday weekend. Cross Creek service department processed us late on a Friday and squeezed our repair in the next day finishing right before close. Eric and Gigi, thank you for the exquisite customer service

Kenzie Fuller

★★★★★

3 months ago

From the front desk to the technicians this place is amazing! Gigi is the nicest front desk attendant ever! She was so kind and made sure I was informed every step of the way. Mavis tire shop in hope mills messed up my car ( I only went it for tires and somehow they messed up my brakes!) but Jarvis was able to get my car up and running and also did my NC inspection. I picked up my vehicle right before close and got to meet him and he was so nice as well! I can’t rave enough about the service department here! I had my vehicle towed there right before close on Friday and they had it ready before 1pm on Saturday! Thank you Subaru service Dept of Fayetteville y’all rock 🤘