Crossroads Exxon Tires & Auto

David C. Miller

★★★★★

5 years ago

I would give Crossroads Auto Service a constellation if I could.!! I bough a 2013 Honda Odyssey, which needed rear bakes. He gave me a very good price for upgraded pads. I asked him if the rotors needed to be turned. He said, "The pads will seat themselves, the rotors look pretty good." Almost ANY brake place would have turned them and put on another $200.00. But Alex is as honest as the day is long. Would definitely use him again !!

Christopher O'Brien

★★★★★

10 months ago

Tremendous experience from owner Marcus and his team. I came in needing two tires installed and a State Inspection. I did not expect immediate service but that is what I received. Prompt, efficient and polite service from a Veteran owned business. I found my new “go to” place for auto service and tires.

Missy Urban

★☆☆☆☆

Edited 7 years ago

Came here in a pinch, took care of me quick...however, told me one price and then jacked it up when I came to pick up my car. An update to this post...I had these tires for TWO weeks, TWO...they unfortunately put tires from 1999 on my car, YES 1999. I am posting photos of the tires they put on my car. I drove these for a couple of weeks, felt weird...so I took it to my local shop in Smithfield and this was the problem, I called Alex the service manager and was given a hard time. My husband and I took the tires back to him the next day, still Alex had an attitude and the owner happened to be on site, she did give us SOME money back, but still, they tried to deny any wrongdoing and it was such a run around. I would NOT go here. My husband had to explain to him the danger they had put in by putting these tires on my car. It was BANANAS! They DID NOT SEEM to care. After the leaving the owner called me to tell me something else their tech noticed on my car...why not tell me that the day you put bad, old tires on my car??? No thanks, I'm good now with my new tires from my hometown shop that I trust. The worst tire was on the back right...I never hit a pot hole or anything, I was the only one driving the car. You argued with my husband about the tires...I heard that myself. You did NOT want to take responsibility. The tires were from 1999 - that was confirmed by another tire shop, that we trust and have used for years. I just think customers should be aware of the products you provide. You had also given me one price and then when I picked the car up you had raised the price. It's not a good fit at all.

Darren Gibson

★★★★★

7 months ago

Bought a new set of tires, at a very reasonable price. Quick and easy install process. Very friendly staff, highly recommend. Thanks Marcus

Ayesha Trammell

★★★★★

8 months ago

I got a new car last year and I was looking for somewhere to do my yearly inspection, I found Crossroads Exxon in Cary NC. It's affordable and the owner Marcus is such a gentleman he and his team are very respectful and professional. Not only did they inspected my car they put air in my tires. I went back to them for an emergency that I created myself and Marcus was so kind and understanding, and of course he fixed the problem. This is my go-to place for any car issues. Thank you!

Phil

★★★★★

3 weeks ago

Veteran owned very honest shop! Trust this place they do excellent work!!

Sally Mackie

★★★★★

4 months ago

Crossroads Exxon has replaced tires on 3 of my cars. Each service provided great communication, was completed quickly and pleasantly. Thank you Crossroads Exxon.

Yudelka Reyes

★☆☆☆☆

Edited 8 months ago

I have never experienced such a robbery. I stopped by with two friends and asked if they could help me to put a screw on the bottom part at the front of the car that was loose. Owner said yes. It was so simple it didn’t take more than 5 minutes of their time. Worker came out with the piece screwed and said $10. But the person inside at the register said oh no it is going to be $40 plus tax. I am like WHAT?! Yes it is the labor… they simply took advantage of me a woman with an accent. I will NEVER go back there, they are shameless thieves. Adding to your response, of course you discriminated based on my gender and race HISPANIC FEMALE. The person who performed the job said $10 - BECAUSE IT WAS SO EASY BUT YOU TOOK ADVANTAGE OF ME!!!

Shelley Neff

★★★★★

Edited 8 months ago

This was not my first visit to the Exxon at Crosdroads and Walnut Street and certainly will not be my last. I had great service car today, repair and new tires. Marcus, the owner and his team are very competent and explained issues and costs thoroughly. Very trustworthy with quality service. Thank you! July 7. Update for previous review. Once again Marcus saved the day. I had 13 psi in one tire. He immediately checked the tire and removed a sharp metal piece imbedded in my tire. I had an additional issues that I asked him to address while I was there. Marcus did fix my second issue and I was on the road again in under one hour. Thank you Marcus and team. Well done!

Mojo

★★★★★

6 months ago

National name but locally run. Marcus, the owner and his wonderful wife Lakeia are hard working fair individuals who are fair and honest. Please support this local business. They will treat you like family!

Zeb

★★★★★

7 months ago

Went in the afternoon for a tire that was on its final push. It was found that it was time to change all tires. Marcus and team helped me out and was able to do all the tires and alignment pretty quickly. The vehicle drives fantastic. Marcus is attentive to what is going on and very pleasant to speak with. Will be returning. Thanks all.

bajadudes

★★★★★

7 months ago

This place is wonderful. I have all three of our family vehicles serviced here. Honest and hard working father son team. Never an issue and always timely service with a smile. Much rather give them my business than so corporate chain.

Ms Thrifty

★★★★★

4 months ago

The owner is straight class, and his employees are professional, down to earth, friendly and simply top notch individuals. The atmosphere at this place is somehow healing to the soul. When my mother and I left this place, somehow the world just seemed brighter than it was before we pulled in. Our new first choice mechanic shop. This place is a real gem.

Opie

★★★★★

6 months ago

Superb Customer Service and prices (I did the research) the owner is also a veteran so support your local Veteran owned businesses. I and my BMW X7 are very happy with the tires and cost.

Aaliyah & CoCo

★★★★★

a year ago

I always like to start my reviews off by being fair and I must say I please don’t judge a book by it’s cover. I had to stop to get gas and needed to use the restroom. I do not like outside restrooms at all never have , I will hold it if I have to. Well I must say to the mangers thank you so very much for keeping a presentable and clean restroom for your customers and being very polite and friendly. I see you offer other services as well I will keep that in mind the next time I need a quick oil change or brake service. Happy Holidays to you and your family.

Chris Brosnan

★★★★★

3 months ago

I had a flat tire unexpectedly, and Marcus at Crossroads Exxon Tires was an absolute lifesaver. He jumped in right away and had my tire fixed incredibly fast — way quicker than I expected. Not only was the service efficient, but Marcus was also completely fair and transparent with the pricing. It’s rare to find someone this reliable, honest, and easy to work with. If you ever need tire help, I highly recommend going to Marcus. He truly goes above and beyond!

Lindsey Jones

★★★★★

3 weeks ago

I never have to wait long, even when it’s busy. They give an estimated wait time and truly follow it. The owner is very nice and explains everything to you. He prints off detailed receipts and has snacks in the waiting area. The labor fees were high, but I don’t know the average. For 2 hours work, it was $300. That could mean that they pay their employees well, though. I recommend!