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About Business
Emilio's Auto Repair LLC is a leading Car Repair specialist serving the Norwalk, CT, Stamford area. They provide a wide variety of solutions, including Auto repair shop, and other Car Repair tasks. Boasting a solid 5.0/5 rating from 15 verified reviews, their reputation precedes them. As a locally-owned business in Norwalk, CT, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Norwalk, CT.
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Google Reviews
Shawn Maignan
★★★★★ I’ve brought my car in a couple of times—once to fix my headlights, and most recently for several repairs including an air gasket issue, a valve leak, fluids, and a serpentine belt, just to name a few. Each time, Emilio and his crew have been incredibly efficient and fairly priced. They only took about two days to get the materials and complete the work, which was impressive. Emilio was also communicative each day in providing updates on my car after providing the quote. On top of that, my father recently had his brakes done here, and Emilio and his team did a spectacular job with those as well. It’s clear they take pride in their work and treat customers honestly. I highly recommend Emilio’s Autobody Shop for anyone looking for reliable, efficient, and reasonably priced auto repairs.
A Shafi
★☆☆☆☆ I had a very disappointing experience at this shop. I was stranded in CT Friday night. Saturday morning I called ahead and clearly explained my situation to the mechanic, including the check engine light and a lean condition code. He told me to bring the car in and said he’d run a diagnostic smoke test to find the issue. He mentioned there would be a one-hour labor charge for that, which I agreed to. I dropped the car off that same day Saturday morning. He said he’ll check it out and let me know. The shop never called me with an update — I had to call them myself, hours later towards end of day, only to be told that he’s “still working on it” and that he’s not a hybrid specialist (?). The shop then closed for the day without contacting me, and it stayed closed all Sunday. On Monday, he finally called and said the problem was a “shift actuator.” That didn’t make sense to me, so I asked if he used Toyota-specific diagnostic software that can read sub-codes. He abruptly told me, “You know what, my friend — take it to the dealer, come pick up your car.” I was totally fine with this as I could sense he was hesitant to work on the car. I asked if he ran the smoke test at least, he said no, he only scanned the OBD to confirm the codes, even though he took a picture from my phone of the codes that I already ran myself. When I arrived, my car was parked hidden in the back, and he insisted on charging me a diagnostic fee even though he never did the smoke test or provided any real diagnostic results. I still did not know what was wrong with the car. When I asked about the diagnostic results, since I’m paying anyways, he refused to show me the scan tool or the actual codes and said, “I don’t need to show you.” I asked him what I was paying for, was it just to scan the car? He said yes and because he had to “do research” on the code itself. I’m sorry but I assumed a mechanic would have prior knowledge and a customer wouldn’t need to pay for on the job training? Can’t make this up. To make matters worse, the woman working at the front desk was extremely unprofessional and confrontational. It became clear that he was holding my car hostage until I paid, so I was trying to pay and leave without arguing, but she kept trying to provoke an argument and mock me, saying I’m “not a mechanic” and shouldn’t “believe everything I read online.” I’ve owned this car for 15 years, I know a thing or two, never claiming to be a mechanic though. Instead of being apologetic for wasting my time, both of them acted defensive and condescending — which was honestly shocking after such poor service. I ended up paying just to get my car back and took it straight to a Toyota dealer — and sure enough, within the hour, the issue was exactly what I originally suspected: a bad fuel pump causing the lean condition. Nothing to do with any shift actuator. In fact Toyota never received that code, nor did I. This shop charged me for work that wasn’t done, gave me a completely wrong diagnosis, wanted $1k to replace an item that didn’t need to be replaced, and treated me disrespectfully on top of it. I would strongly recommend getting a second opinion before trusting this place with your vehicle.
Juan De Andreis
★★★★★ If you are looking for and want a professional mechanic, with experience, correct, honest, who will always give you the best attention and service, come to this workshop. I have been using your services for 3 years and I don't go anywhere else in my area. Recommended 100%. Congratulations Emilio on his new workshop.
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