About Business
Firestone Complete Auto Care is a leading Car Repair specialist serving the Grand Rapids, MI, Grand Rapids area. They provide a wide variety of solutions, including Tire shop, Auto air conditioning service, Auto repair shop, and other Car Repair tasks. Boasting a solid 4.2/5 rating from 270 verified reviews, their reputation precedes them. As a locally-owned business in Grand Rapids, MI, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Grand Rapids, MI.
Google Reviews
Rick Wylie
★★★★★
a month ago
They service is always top notch. Very helpful and eager to make sure you are satisfied.
Cheri Tait
★★★★
☆
5 months ago
I like and trust the people at Firestone at 4101 Plainfield NE Grand Rapids. 4 out of 5 stars just because they don't offer coffee while waiting. Hope they reconsider.
stephen lund
★
☆☆☆☆
9 months ago
I needed a tire alignment, so I called Firestone in Grand Rapids and set up an appointment for 1p on Sunday 6/15. I received an email confirming the appointment. I arrived around 12:45p for the appointment and was informed that the customer service department scheduling does not sync with the on-site scheduling, so the appointment had already been moved to Tuesday. There was no communication about the appointment being moved to Tuesday until we arrived. I'm not sure the point of setting up appointments by phone if customer service does not communicate with the stores. I also question why the appointment would be moved without communicating with the customer whatsoever. I would recommend using a business that is more organized and customer focused than this Firestone.
Jeff Smalley
★★★★★
4 months ago
Great service, amazing help. Very fast and friendly. Highly recommend for all your automotive needs.
Ann Flynn
★★★★★
7 months ago
I have used Firestone on Plainfield Ave. in Grand Rapids for years, they have consistently provided excellent service to our family vechiles. Special thanks to Bryce for being so helpful in my most recent visit!! Excellent customer service!!
Jake Wold
★★
☆☆☆
3 months ago
Had an appointment to get winter tires put on at 3…car wasn’t taken into the stall until almost 4:30. Didn’t end up leaving until almost 6pm…they were friendly but I couldn’t believe how long it took.
Scott Crowley
★
☆☆☆☆
4 months ago
made appointment online but it over booked for the amount of techs..then you have to wait 4 hrs to get 4 tires mouted and get over charged for wheel sensors 80 dollars each and wasn't told price before I could have gotten 4 sensor for 40 dollars what a ripp off all dun never again..took my own tires in should have gotten my own sensor also..had trouble with other services there before last time will not be back
ryan grabill
★★★★★
9 months ago
No wonder why this store out performs the Beltline location. I came in and was greeted by Cristina. What a difference in first impressions. She was eager to help and greeted me in a professional manner. Cristina set realistic expectations. Told me the price and respected my time. Highly recommend this location and their services. I would recommend keeping her around and putting her in an MIT program or send to the other stores in the area to help other teams know what good looks like.
DxR0SS WANTED
★★★★★
11 months ago
I did a great job on my alignment. They did a great job getting me in a second time due to me missing my first one. They fixed my steering. Excellent customer service on the phone, explaining the two plans for alignment. Both salesmen did great. I got my vehicle back fast
K Marie
★
☆☆☆☆
6 months ago
Beware. My elderly mother-in-law brought her car in for an oil change here, and they talked her into having thousands of dollars worth of work done. She indicated that she could not afford to pay for the work out-of-pocket, so they convinced her to apply for the credit card. Now the cost of the work done is exponentially higher due to the interest on the balance. If you have a vulnerable loved one, please don't allow them to go here to be taken advantage of, like my mother-in-law was.
ELIZABETH JENNINGS
★★★★★
2 months ago
I've been a customer for over 8 years. The service is excellent and the people are very knowledgeable especially Matt
Melissa Cavanaugh
★★★★★
7 months ago
On the first day of travel of our family vacation, our car broke down and we took it to the Firestone complete auto care on Plainfield Avenue in Grand Rapids. What could’ve been a Significant amount of work plus car rental plus enormous bill, was minimized due to the persistence and dedication of the technicians. Christina and Erik went above and beyond To diagnose and repair the car and minimal amount of time. We were so grateful for their professionalism and sincerity. We were able to reach our destination by sunset and spend time with our kids.
Skye Winston
★★★★★
7 months ago
Amazing service and amazing people. I had to go in 2 seperate times after an accident and not only did they get things done quickly, they were also all incredibly kind, even when I was experiencing a lot of payment issues. They did not make me feel ashamed or embarrassed at all. Would highly recommend this place to anyone in the area!
Ben Schultz
★★★★★
4 months ago
Just got new tires before the first snowfall of the year here. Matt and the team were professional and efficient. I will definitely be returning in the future!
Clinton Corbeil
★
☆☆☆☆
4 months ago
My 2005 Chrysler 300 would start everytime and had never not started. After starting one day the transmission would not engage. Paid to have towed to Firestone for diagnosis. When I went to retrieve my vehicle post-diagnosis it would no longer start. Feel like I wasted money on a tow and diagnostic fee to end up getting my vehicle back in a worse state then when I dropped it off. It gets worse, their tech said he could not manually engage the transmission into gear with a pry-bar and that it needed a $5,000 transmission repair. So I ended up selling the car for $4000 less than it's value just to watch the new buyer crawl underneath, put the vehicle in gear, and drive off. Their misdiagnosis basically cost me $4,000.
Sergio Cornejo
★
☆☆☆☆
a year ago
Wouldn't trust the people here. Wifes car was brought here for an insurance claim to replace both rims/tires front/back on passenger side though Gerber Collison. A few days after car was given back wife got a flat tire, she aired it up. Next morning tire was still flat so I swapped it with donut. Upon closer look I noticed rim did not appear to look new from the back/ front both sides had scratches/dents. Inspected the tire for nails did not find any visible damage. Took the tire to discount tire and they confirmed no damage to actual tire, air leaking due to damage around rim causing air to leak out. Gerber Collison can't do nothing due to invoice they received from Firestone stating both rims and tires were replaced. That is clearly a lie because one of the rims was not replaced at all.
William Burrel
★★★★★
a month ago
I had a wonderful experience with both the scheduling process and the service provided. The team clearly explained my needs and offered helpful suggestions. Furthermore, they consistently kept me updated on the progress of my vehicle.
Jamie Castillo
★★★★★
4 months ago
My car was thoroughly inspected and the folks at the shop were very honest about what work needed to be addressed. I really appreciate taking the steps to take pictures and document the work, and discuss recommendations with me. As a single lady, I felt supported rather than taken advantage of and I am very grateful all of the necessary repairs were completed the day of my appointment. Great experience overall!
Brent Case
★★★★★
a month ago
The staff at the Firestone on Plainfield are always friendly, accommodating, and deliver great service. Recently my brakes were pulsating and they replaced them under warranty without any questions. I bring my car and my wife's SUV there regularly and always appreciate their all around service.
Hal Swain
★★★★★
3 weeks ago
I was very happy with the service I received. They were super friendly and the manager took the time to explain the different tire types to me. On the drive home I realized I forgot to mention I had specialty tire valve caps on my tire that I wanted to keep. But they saw it and put it on my new tire for me! Most places wouldn’t have even noticed that.
