Firestone Complete Auto Care

Leah

★★★★★

a month ago

Great crew at this location. Super knowledgeable and friendly. No BS or pressure to do things. Competitively priced and I was able to walk in and wait for my car without having to leave it. Definitely recommend checking this place out, I’ll be back.

Alex Noriega

★★★★★

5 months ago

The team at this Firestone are definitely one of a kind. First off, I made an appointment Sunday evening (when they're closed) and they were able to confirm my appointment first thing in the morning. I was not expecting my tires to be ready within less than 24 hours, but to my surprise, the tires were ready for install by the time I got there. Upon arrival, Manny was upfront with a smile on his face ready to help. He was attentive, personable, and extremely knowledgeable. People like that are the ones that keep customers coming back. Unexpected expenses are never fun, but its great when you feel youve been taken care of. Thanks!

Michael Cook

★★★★★

5 months ago

Service writer Manny took the time to walk me through all of the promotions and provided a detailed review of all pricing. At no time did I feel pressured or pushed into making a decision which was completely different than a tire store I had visited earlier in the day. I am very satisfied in the way I was treated and the workmanship of the repairs and tire installation. I had some interaction with the store manager, and he went out of his way to make sure I was 100% satisfied.

Gary Joseph

★★★★★

2 months ago

I live much closer to other options to service my car however I still choose to drive north up the 5 chancing traffic just to visit the Oceanside Firestone. These guys and I mean all of them ( s/o to Manny especially, insane level of customer care/service). The honesty and forthright approach to business is rare it today’s society but I happy to know Firestone is doing it the right way.

Ron Ellis

★★★★★

2 months ago

Brought my SUV in for an oil change and thought I needed new brake pads. I was delighted to hear the brake pads looked fine and that the crew at Firestone didn’t take advantage of the situation and say I needed new pads. Very impressed with their integrity!

John Perez

★★★★★

a month ago

These guys are great. I worked with Manny to get a major tune up on my Honda odyssey about a year ago. Gave me the run down and told us… “you gotta do this, it’s safety!” And also knew we were pinching Pennie’s so told us, “ you really need to get this done too! But if you pass on something it’s this” About a year later we have a construction site by our house and have 2 nails/screws. They replace one and repaired one. Manny and his mechanics are real OG’s

Marycarmen Wilber

★★★★★

4 months ago

I’ve been following Manny every Firestone. Although he’s my nephew the review is for his job performance and customer service he provide to customers weather you’re family, a friend or just a stranger you will receive an above customer service and good knowledge with his job along with his team and Manager Ali. I waited just under 2 hours to get oil change, alignment and quote for new set of tires and plugs. I love following Firestone stores and I will return to this place for my tires soon. If you’re looking for quality work, come to FS and will get top notch quality on all.

Ruby Paras

★★★★★

3 months ago

All of the guys were fantastic, especially Miguel at the front, he was great with communication, very easy to talk to, great attitude, and absolutely AMAZING customer service. I wish I caught my service technician’s name as he was incredibly busy with fixing all the things that were wrong with my car and still got it all done same day! Great place for service and care!

Dawn Oceanside

★★★★★

3 weeks ago

Ollie is the best! Sure it was only "air" on a fully, going flat! Helping a 70 year old grammie and mom and mother in law to 3 US MARINES ❤️ Thank you Ollie 😉👍🤭

D J

★★★★★

Edited 8 months ago

Helpful staff and front desk manager who understood my car problems enough to recommend and solve the problems on the same day. The manager and technicians took extra time and were diligent ensuring my car drove straight after an alignment. When the car still pulled to the right after alignment, the manager and technicians re-tested and re-did the alignment. Finally, when the car still didn’t drive straight after the retest, the technician did a thorough check on the suspension system and recommend changing the struts and shock absorbers. I agreed since the car is a 2007 with the original factory components. Once the suspension system was replaced, alignment redone, and road-tested, the car is running like new. Thank you for your diligent and professional efforts. DJ

Chris Lopez

★★★★★

3 months ago

Manny was a professional and informative service advisor who recommended the proper maintenance for my vehicle. His knowledge and experience has exceeded my visit to Firestone I will be returning here for all my repairs and maintenance needs. Great job the staff and Manny.

Michael Galvan

★★★★★

3 months ago

Christmas Eve and every shop told me to wait until Friday to patch a tire because they were closing early (Understandable). Reached out to Firestone and talked to Jeff and he said if I can get my car in 10 minutes they could get me in before they closed up shop. They were professional and Miguel did an awesome job. Waited only about 20 minutes and was out the door. Thank you guys.

Scarlett Black

★★★★★

5 months ago

I can’t say enough good things about my experience here. Manny went above and beyond to make sure everything was taken care of and that I felt comfortable with the service being done. He explained everything clearly, treated me with genuine respect, and made the whole process smooth and stress-free. It’s rare these days to find someone who not only knows their job inside and out but also takes pride in providing top-notch customer service. I left feeling confident in the work that was done and extremely grateful for his help. Manny is the reason I’ll continue bringing my car here, and I highly recommend asking for him if you want the best service!

Brian C

★★★★★

6 months ago

Manny and team were extremely helpful. Called in and he was able to schedule an appointment for me. Recommended I wait until Labor Day week to take advantage of their sale. Came in to have a wheel bearing replaced. While I was they checked all the wheel bearings and notified me that 3 of the bearings were bad. Manny notified be the pros and cons and I decided to go ahead and replace all 3. They communicated wait times and recommended some preventative maintenance to consider. Manny called me and notified me once the car was all ready. Highly recommend this location. Very friendly and professional staff. They’re upfront about times, prices and repairs.

Chris Slaughter

★★★★★

3 months ago

Manny with some I've been getting work done by these guys for decades since oil changes were $7.77. Bring all my trucks cars everything here they give you good deals they have a good app for discounts always get my tires here lifetime alignment and balancing great for the tires and they last longer.

Ashton Barraza

★★★★★

5 months ago

This one of the best experiences I’ve had with a shop. Had my work van serviced here and it was done quickly! So if you ever need anything for your vehicle Firestone is the way to go! The guys at the front desk are awesome and extremely professional. Ali and Manny

Adam Binford

★★★★★

6 months ago

I dropped my van off at 8:30am and it was diagnosed and finished by 1:30pm the same day! I told them I thought I needed new brake pads and rotors, turns out that wasn’t the problem, it was just a minor adjustment that needed to be made. Other places could have lied and upsold me but not the guys at Firestone on PCH and Oceanside Blv. Shout out Manny and Miguel. They saved me 100s of dollars. Thank you for your honesty and integrity🤙