Gerber Collision & Glass

Lakshmi R Arul

★★★★★

8 months ago

We've had the pleasure of using Gerber Collision twice, and each time has been fantastic. The team is great at keeping us updated and sticking to delivery times, which really helps when we’re dealing with rentals. I want to especially thank Mike for his quick updates and Lori at the front desk for being so wonderful! My husband and I always feel at ease with their services. Thank you for consistently providing such excellent care!

Brad Bagozzi

★★★★★

7 months ago

Needed a second estimate for accident damage. Called and spoke with the team and they got me in at a good time that worked for my schedule. Estimate came in better than the first shop. Scheduled work to be done soon. Thanks for taking care of me, I’ll be letting friends/family know where to go from now on!

Michael Dillard

★☆☆☆☆

Edited a year ago

I drive an older vehicle 2004 in fact but in like new condition. I had pride in that vehicle so I kept full coverage insurance on it. There was a very minor accident so I took it to them for repair. The estimator wrote my car up as to total it. The only damage was to a fender, a signal light and the bumper cover. I know this because I was an auto mechanic for 50 years and I know cars. When she realized it wasn't going to be a high dollar quick flip, she padded the estimate so it would exceed the value of my car thus being totaled. I fixed the car myself for under 1000.00 dollars. What really gets to me is the fact that I can no longer get full coverage on my car because it is listed as a total. If you have a minor fender bender don't go to Gerber because they're not interested unless they can make the big money on newer vehicles. I know the car business, I've only been doing it longer than the "estimator" has been alive!

William Martin

★★★★★

4 months ago

Second vehicle I brought to them that had been in accident. The ladies up front where knowledgeable and great to work with, the unsung heros in the shop do fantastic work as well.

Rob L

★★★★★

a year ago

Working with the team at the Gerber (Jackson Rd location) was a great experience. The estimator is a true professional and fully understands the various nuances of a body repair job. During the estimate, she provided me with a clear and detailed explanation of the various stages of the repair (other shops were not as detailed) and I felt very comfortable that she’ll take care of the repair as if it is her own car. Communication during the repair was great and I was notified every few days about the timeline. The repair itself and the paint matching (of a specialized paint) were perfect! Having body damage to your car is never pleasant, but working with the team at Gerber (Jackson Rd) made the whole experience smooth and worry-free and, most importantly, fully restored the damage!

M K

★★★★★

a year ago

The Gerber Collision on Jackson Rd. in Ann Arbor was by far the best repair facility I have ever been to. Nicole was so very informative on the whole process and kept me updated at least twice a week, so I never had to worry about the status of my car. From the moment I went in for an estimate everything was very detailed and geared towards the customer. I had gone to other shops, and they were very quick with the estimate and were more focused on them vs. the customer. I found them from the Subaru website as they were a certified repair facility, and my Outback Wilderness was only 3 weeks old when I was rear ended, so I wanted to find the best shop to do the work, and this was exactly that place. The work was top notch and fast, they ensured only the OE parts were used. They were so efficient, and customer focused even took care of the rental car, the day I dropped off the car they already had a shuttle scheduled for me to go pick up the car and when it was time to get my own car back, all I had to do was go to the shop, they took the keys and had the rental picked up and turned it. Picking a repair shop for your car can be stressful but this Gerber makes it so easy, and rest assured you are getting the absolute best work!

Mollie Sharrar

★★★★★

Edited a year ago

Nicole and the staff at Gerber were fantastic! They took care of us from beginning to end and communicated everything. It was a pleasure to work with them and they fixed our vehicle 10 days before another shop could even schedule us. They are friendly, professional, and thorough. We’ve been back since my first review and I still give them a 5 star rating. They are the best around! Got us in the same day and took care of a small issue within 15 minutes. They are the best around!! I highly recommend them!!

Tom Frederick

★★★★★

2 years ago

Wow! What a great experience at Gerber! Farmers recommended them and they were not my normal go to body shop but I was open to trying them out. Am I glad I did! The work was done a day early. I am OCD with a really high expectation. 9 out of 10 repair shops/mechanics/contractors disappoint me. I was ready for "the usual". But the work was exemplary! I was so pleased that I went in to thank them personally. Then I got into my car...they had detailed it like brand new! I have seven kids and that car was trashed. Now I want to sleep in it. Hats off to Gerber and their team. I highly recommend!

Rachel Cummings

★★★★★

2 years ago

Marilyn and Nickole at the Gerber Collision off Jackson Rd in Ann Arbor are amazing to work with! They were kind, compassionate, considerate. Both ladies worked their tales off making sure the process was as painless and straightforward as possible. So kind and wonderful to work with, truly a pleasure. My truck was given back to me in amazing condition. They had multiple claims to tackle and my truck looks beautiful! It was also nice and clean on the inside. I will only be working with this Gerber here forward. They were amazing through the whole process, keeping me informed and updated. I really appreciated working with this collision repair shop in the not best situation (a car repair). They made it as painless as possible!

Jeff

★★★★★

2 years ago

Visited two Gerber locations in Ann Arbor Friday. Clearly, they hire and train the best. Everyone there is very friendly and helpful. They made sure I knew while waiting that they saw me and would be with me soon. I watched and listened as they dealt with a very challenging customer in a very professional and polite manner. When my turn at both locations they took time to look at my possible job request. It was the smallest of the small repairs and they treated me like I was getting a complete autobody overhaul. They provided good advice and were considerate of my newness to town with directions and phone numbers to another location. Well done to the leadership team here.

Jim Weldy

★★★★★

a year ago

Service was much faster than other body shops in the area. Work quality was excellent. Did a fantastic job communicating the status of the work so I knew when to expect it to be completed. As excellent as an experience can be after a car accident.

Mike

★★★★★

2 years ago

Exceptional service ! Nicole and Marilyn are experts in client services. They are fantastic communicators during the whole process and when I picked up my car the repairs were TOP TIER it’s like the damage never happened. Highly recommend!! 5/5 Stars !

Angela Dillon

★★★★★

2 years ago

I had an unfortunate run-in with a deer, and the staff at Gerber Collision and Glass were so helpful. They kept me updated on the progress of my car's repair, and it was finished much sooner than I expected. Don't hesitate to bring your vehicle here!

Jill Anderson

★★★★★

8 years ago

I'll go back here for life and recommend this shop to everyone! Here's why: Integrity, honesty, and excellent customer service. What happened: I ran into a snow pile and screwed up my bumper. The dealership said it was broken and recommended Whitney's for repairs. I figured a new bumper would cost more than $250 but Troy at Whitney's offered to "see what they could do". He said I could wait and they'd put it up on the hoist but it could be an hour, so he offered me a shuttle ride home (at no charge)! A couple hours later, he called back to say it was definitely broken but they put it back together and it looked fine. He did not try to sell me a new bumper because he didn't think I needed it! Then he offered a shuttle to pick me up...and the total cost? FREE! He said that's just the way they do business. Awesome. Oh, and the shuttle driver, Dan? He was gracious, courteous, friendly and kind. I guess it's the kind of place that takes care of their employees, too. Good job Dusty! Choose Whitney!

A Ross

★★★★★

2 years ago

I thought dealing with having my car fixed after an accident would be a bad situation. But this shop really made life easier because of their attention to detail and very responsive staff. Marylin is absolutely wonderful and has been a pleasure to work with. I highly recommend this business.

Eleanore Keenan

★★★★★

7 years ago

We had an insurance-covered repair done in December - fairly extensive front end work. The whole experience was worry-free; all the staff were professional and friendly, fine workmanship, on time. A really excellent experience. AND they cleaned the inside of the car, even wiped down the smudged steering wheel and door panels, etc.

Christopher Akerley

★★★★★

7 years ago

Service was WAY above and beyond. Our car was overheating a couple months after a repair from Whitney's. It turns out it was a faulty water pump that had nothing to do with the repair (it is a Ford recall). The service was outstanding in three ways: 1) Before we knew the problem, rather than towing the car back to Whitney's (it was overheating by the end of the driveway so couldn't be driven) they sent someone to the house to look at it with the hopes that could be a quick fix. When it didn't end up as a quick fix, they arranged for the tow and got the car back to the shop. Hassle free! 2) After they diagnosed the problem (and determined it wasn't related to the original repair), they could have simply fixed it or washed their hands of the problem. Instead, they researched the Ford recall and suggested we take it to Ford to have the problem fixed under the recall. 3) When I called the local Ford dealer, they refused to take on the problem. So, Whitney's sprung into action AGAIN, connecting with a different dealer and working with them to get the repair covered under the recall. Quite honestly, when I first called Whitney's I assumed they would say it had been too long since the original repair and not be helpful (nothing to do with Whitney's, just general pessimism). To get this level of support instead was such a welcome surprise that even though I don't normally write reviews, I was inspired to write about this experience. And, of course, the original repair work was great! Car came back like new. All this great service wouldn't mean much without that.