Haselwood Chevrolet Buick GMC Service

Dan

★★★★★

5 months ago

2nd oil change, tire rotation and software update for injector flow rate. Tim, Chris and Stephanie are wonderful to work with and knowledgeable about their products.

Maria Bellarts

★★★★★

3 months ago

The crew at Haselwood Chevrolet treated me with courtesy and respect from beginning to end. They provided me with excellent service and even with a full schedule, they were able to get my vehicle back on the road 2 hours faster than originally estimated.

Robert Bindschadler

★★★★★

5 months ago

After expressing continued displeasure with squealing front brakes after their replacement, we were invited back to the service dept. They stepped up and made it right this time and we are very pleased. They worked on the problem and found a way to deliver a quiet car back to us. It took a few days and i suspect they had to absorb some costs, but we felt that their goal was our satisfaction and they showed professional determination to achieve that objective. They earned every star and we are very grateful.

Eric Pratt

★★★☆☆

2 months ago

service was prompt and courteous and i will return. would be 5 star were it not for the massive scratch left above my driver door handle. looked to be a cuff button such as one found on carhart/working jackets. beware the buttons of techs Haselwood.

Gail Chase

★★★★★

a year ago

Best car buying experience we have ever had John Potts (JP) helped my daughter buy her first new car She had gone to several dealerships first and had a horrible experience. We drove to Bremerton after we saw the vehicle she liked online JP took extraordinary care to see that she understood the features in the car before she even started the test drive He is very knowledgeable and patient Answered a swarm of questions nd never seemed to mind about any I definitely recommend JP. On the finance side Evan was very good got us a great rate and term he was also very patience with all our questions The vehicle we saw online was the one we purchased and we even got additional rebates that were available Very happy about our decision to buy at Haselwood

Keith Fenton

★★★★☆

2 months ago

Staff was nice and even though they were quite busy they got me what I needed fairly quickly. The service itself seemed to go fine, though it did take slightly longer than I expected (they have been busy so maybe that's why?) overall it was a good experience and I will likely continue to do business with them in the future.

Rebecca May

★★★★★

4 months ago

As soon as I walked through the service doors I was greeted by Randy. He was my service technician from start to finish. If I had a question he took the time to carefully explain it. His positive attitude was refreshing especially when you are without a car for a bit. He had a free shuttle to bring me home AND pick me up. He greeted me by name and made the whole process easy. I HIGHLY recommend Haselwood Chevrolet Buick GM.

Vaughn Howe

★★★★★

a month ago

Chris was awesome. Had a pretty involved electrical issue. Took awhile but he made sure I had a loaner and even found me a discount to help offset the significant cost.

Ray

★★☆☆☆

2 months ago

Thought we were making the right decision taking our Chevrolet truck to haselwood but we were surprisingly dissatisfied. Randy was our original advisor and was very pleasant but then we were transferred to Stephanie. Communication was not great. Stephanie was rude and didnt answer the question we asked about service. Safe to say we won't bring our vehicles here anymore. Also price steep as to be expected.

butterfly981978

★★★★★

a month ago

The Haselwood team is amazing......took great care of me above and beyond. Excellent customer service. They answered all my questions and helped find the right car and payment that worked for me. Also, shout out to the service department for getting me back on the road....

Tommy Tucker

★★★☆☆

6 months ago

Customer service and acknowledgement upon arrival was a 5 but I am giving your department a 4 for service. I keep getting a message stating " Engine Oil Low Add oil" which makes wonder if the mechanic refilled my vehicle with oil. My Chevrolet app displays oil life 100 percent, however the message keeps popping up. I havevreset the oil message 5 times but the message keeps popping up Please advise and verify my engine oil was replaced and advisr

Jessica Prevost

★★★★★

a month ago

We’ve spoken with a lot of the service advisors at this location and hands-down Chris has been the best service advisor to deal with very honest, knowledgeable, and straightforward. Doesn’t try and sell us on stuff, and knows what our preferences are when it comes to our fleet. He’s always working with us to try and find the best solution. We would highly recommend getting your Chevy serviced here based on our experience with Chris.

Tara Miller

★★★★★

2 months ago

Amazing Service had my vehicle towed in because it wouldn’t start. The rescheduled my appt for the next day, Tim called me asked me what was going on explained it to him, got me into a rental. Then knew what the problem was the next day. And immediately ordered the part and had it fixed within 4 days. Tim was amazing and super helpful. Thankful to him and the tech that helped me get my vehicle fixed.

Mylo Schlecht

★★☆☆☆

a month ago

I got 4 things serviced. Told them about my rear passenger turn signal not working: That I replaced the light bulb twice and it didn’t work. I told them how it had to be the harness. I got a diagnosis on my cooling system. They couldn’t troubleshoot the turn signal without paying $190 for a separate diagnosis. And in the end they also needed me to pay 90 dollars to replace a 10 dollar bulb before they can do further troubleshooting. They don’t have good ethics when it comes to their process in finding simple issues. I got the thermostat changed, My differential seal fixed, an oil leak fixed And cleaned the engine. I know I should’ve taken it to a different shop but I’m not from around the area so I trusted the dealership. In the end I found a better mechanic in the area that knows how to troubleshoot simple problems. I also have to park in the street since the area doesn’t know how to construct parking. So, it’s not like I can do my own maintenance in the street. They fixed the issue but for 3 times the cost a good honest mechanic would’ve done it. I will not be coming back. I found a better mechanic in the area.

Brian Lee Thomas

★★★★★

2 months ago

The mobile service van and two technician showed up to my residence on schedule on time and prepared with everything they needed to do the work. I thoroughly appreciated this having a very busy schedule and working alternate hours than most 9-to-5 jobs. Having the mobile service available is a huge benefit and something I will definitely be using again. They were kind, clean professional, and kept me in the loop every step of the way as the progress. Of repairs was happening I truly appreciate their professionalism and their ability to support my abnormal schedule. I highly recommend the service to anybody with automotive needs and will definitely be using them again in the future absolutely outstanding.

Monica

★☆☆☆☆

3 weeks ago

I have been a customer of Haselwood Chevrolet for a little over a year and have consistently experienced exceptional service. I have always felt valued and well cared for, which is why this recent visit was particularly disappointing. During my latest appointment for routine maintenance, the sales department informed me that two of my tires had nails in them. I expected to have time to review that information and determine next steps. Instead, as soon as I returned to my vehicle, a service employee was attempting to adjust something while repeatedly referencing sensors. The explanation was unclear, and I was told the sensors could not be adjusted or programmed. Immediately thereafter, warning lights illuminated indicating maintenance was required at once. The communication was confusing and left me with the impression that everything was acceptable to drive, which was both concerning and unacceptable. If my vehicle was identified as having nails in the tires, I would expect basic safety measures to be taken before releasing it, including verifying and properly adjusting tire pressure. If air had been added upon arrival, all tires should have reflected the manufacturer’s recommended PSI. They did not. None were at specification when I left the facility. Additionally, I waited approximately 20 minutes simply to check in, and the oil change required nearly two hours to complete. When I later reached out via text regarding the tire pressure, I continued to receive explanations about sensors and screen displays rather than a direct answer to my concern. After several hours of back-and-forth communication, I was told air had been added; however, the actual tire readings did not support that statement. This experience fell significantly below the standard I have come to expect. I am not only disappointed, but concerned about the lack of clarity and attention to basic safety.

Drew Bowen

★★★★★

a month ago

Had warranty service on my Silverado EV at Haselwood Chevy when the battery preheater failed. Tim and the service team were great. Picture of the vehicle just because I'm enjoying it and appreciate the team for keeping it running smoothly 🙂