Honda of Norfolk

Ted Gulyas

★★★☆☆

8 years ago

I got mixed feelings about this place. We went there after work on a rare 70 degree day in February to actually purchase a bike. We had set an appointment for 4pm, and were there by 410. We were greeted by mark, who was really nice the whole time (I wish he could have sold us the bike instead) but instead our appointment was with Chad. Chad wasn't in the lobby immediately, but when he did get in there, we started the paperwork immediately. The whole time while one of the nice finance ladies was taking care of us, Chad was just rushing the whole thing. Clearly he didn't care if we stayed or not. He just wanted to go home promptly at 5 (when they close). He didn't want to be there any second longer than he had to be, despite us wanting to take the bike home that evening. When I used to sell cars, if a customer came in 5 minutes before closing, we'd stay another 2 hours to get the unit sold and make someone happy. Chad didn't have that kind of desire. That's too bad. That, along with the out-dated and cramped show room, I'd go to the next Honda bike dealership before coming back here.

TheMotorcycleMD

★★★★★

8 years ago

The service department at this establishment is one of the most knowledgeable and helpful technicians I have ever met. Many shops blow you off when it comes to questions but they actually take the time to make sure you have a full understanding to the answers you need. They have fixed multiple bikes for me and kept the repairs and pricing honest and to the point. No shotgun approaches, no guess work, just pure skill and honesty. I recommend this shop above all others. Keep up the quality work Honda of Norfolk!

Sam Ramirez

★★★★★

10 months ago

The guys in the shop helped fix up my 2004 honda shadow 750, the bike is running great with no problems!!

Reno Casino

★★☆☆☆

Edited 2 years ago

Great service so far.. My bike running as normal as I had her. The mechanics actually gave a damn. Which I personally respected as a rider. Since I posted this I might have to retract this alittle. And I'll leave it at that.. but their service to the motorcycle itself is still good.

Gregory Williams

★★★★★

4 years ago

I came here to pick up a uhaul truck and everyone working here was extremely helpful and friendly. They went way out of their way to help me secure my car to the tow dolly and make sure that I would have a safe trip! Thank you so much to Mike and Cameron for the assistance and to the redheaded woman who helped me with my rental paperwork whose name I didn't get - she was so nice!

Stephanie Parsell

★★★★★

7 years ago

This shop was awesome, mechanic was Cody and he did an outstanding job of getting my bike up and running after it sat for far too long. He had the work completed very quickly, stayed in contact with updates, and debriefed me on everything that was completed and taught me how to prep the bike if it will sit for a month or more in the future. Highly recommend this shop!

Rick James

★★★★★

4 years ago

15 year rider- By far the best dealership experience I’ve ever had. Cameron was extremely pleasant to work with, and went out of his way to show me around the facility and make sure my questions were answered. No pressure to buy whatsoever, and he went through every inch of the motorcycle with me. Parts gentleman with the awesome beard and dog was also extremely helpful and welcoming. Recommend this dealership immensely.

Chris Havard

★☆☆☆☆

a year ago

I walked in a few moments ago and no one greeted me. Walked around. Looked at every bike in the shop and the guy at the desk didn’t even look up. Had previously been speaking with someone via email about possibly getting my first bike, but I guess they’re making too much money elsewhere. Total time in the store was about 10 minutes and didn’t even get so much as a “hello”.

Barry Watkins

★★★★★

2 years ago

5 Star rating when it came to Sales and Parts. Cameron and Paul knocked it Out of the Park. They were Straight Forward, Friendly, Honest and Very Helpful! What more could you ask for. Enjoyed my experience with Honda of Norfolk! Will do business with them again! If you need a bike or parts they are there to help you!!!

Robert Knapp

★★★★★

3 months ago

Great experience purchasing my Honda PCX!

T.J. Farley

★★★★★

a year ago

It's always nice to be able to go into a place and actually get some answers without just being told that you need to bring it in for them to look at. Or to go in to order a part and be told to check other parts before ordering anything to make sure you are getting everything you need. I will not go to another HONDA shop for parts or service...

Quinn Siuda

★★★★★

a year ago

The folks at Honda of Norfolk are good people. They stood by the original pricing and timeframe that was put forth over the phone. I've seen a few mixed reviews on communication, and I had no problem with that. You have free reign to peruse the sales floor to see their solid lineup of bikes. If a question arises, don't be afraid to speak up and ask; the front desk guy will help you. Their service personnel did reputable work. I plan to return for my future service needs on the bike. -2016 cb500x

Cory Meade

★★★★★

2 years ago

Had my Honda Ruckus serviced there a few months ago and I have been RUCKIN around town ever since!!! Runs strong and starts right up every time!!!! Thank you for all they help!

Darline Jeneary Kozich

★★★★★

7 months ago

My husband purchased his trike in 2011 from them. Staff are friendly and very helpful. If looking for motorcycle, my husband highly recommends them for your motorcycle needs.

Charlie

★★★★★

11 months ago

I have bought two bikes from them and have been happy with both buying experiences. Service and parts department have also been very helpful. I’m ready to buy my third bike and requested a quote through the Honda Motorsports website and they got back to me within a few hours. Looking forward to my next bike!

Flux Apex

★★★★★

4 months ago

So far nothing bad to say, have only bought some small supplies and spoken to service. They gave up about 10 minutes of time to explain and printed out my new bikes service quirks that the original dealer in NC never told me. Didnt care i bought it elsewhere. Ill update if anything changes.

Galen Acevedo

★★★★☆

3 months ago

Very friendly on the phone, was able to help me order a specific screw quickly and for a reasonable price. Went to pick it up a little late and [I think it was] Paul stopped to help me and even gave me some advice. Sales for was neat and cozy looking, not to mention all the beautiful bikes. Will be happy to go back and chat them up about my '94 Magna, if they don't mind 😉.