Japanese Car Care

Rudolph Battista

★★★★★

Edited 4 months ago

My 2012 SUV has been to the east side Japanese Auto Care several times in the past several years for repairs including brakes, oil changes, and a quote for A/C replacement. The work has always been first-rate and price competitive with ABQ metro shops. As with any auto repair shop make sure you are clear on what repairs you want done and ask for a quote before authorizing the repairs. I paid for a quote on a A/C replacement which I had done with another shop based solely on the amount of the quote. The shop uses high quality replacement parts and they will explain their reasoning and identify the parts manufacturer they use. I highly recommend this auto repair shop serving the ABQ Metro area for many years.

Caroline Jaap

★★★★★

3 months ago

been taking my truck to Japanese Car Care for years. always the best customer service, with patient assessment of what should be done now and what should be watched. knowledgable, honest, reasonable. ABQ's Best? not surprised.

James Welch

★★★★★

a month ago

Thank you for the great service and repair. I had been to several shops, including the dealer, and this is the place that fixed the problem. Nothing is cheap these days, but your money is well spent here.

Victoria

★★★★★

3 months ago

I've taken my 2014 Subaru Outback to Japanese Car Care several times for regular maintenance and bigger jobs, and their attention to detail, professionalism and reliability in doing a good job has been nothing but consistent. Thank you for taking such good care of my car!

eli

★★★★★

a month ago

My mechanic (I think) Jonathan was very communicative, friendly, and professional. Their prices were also relatively affordable. I got an transmission fluid change, spark plug replacement, and oil change.

joe mac

★★★★★

4 months ago

I got my 2001 4Runner fixed there because nowhere else is touching these vehicles anymore. The shop went ahead and fixed something that was very expensive. Unfortunately it didn't correct the issue that I had. When I took it back to them, they didn't even blink, it took my car in, completed it and gave it back to me fixed and it's been perfect ever since. They didn't talk about money or anything when they gave me my car back again. The shop definitely stands behind their work. I also like the fact that they only use genuine Toyota parts. They are a little bit pricier but you'll get what you pay for it if you love your ricer like I do!

Jessica Masoner

★★★★★

4 months ago

Fabulous team of professionals. They are honest, courteous and clean. Myself and multiple family members have been very satisfied with their service for years. I recently took my car in for service, and as always, they took great care of my car and my steering wheel was clean when I picked it up! I highly recommend them.

Lily Deprest

★★★★★

a month ago

Super friendly and told me exactly what I needed to get done. They didn’t try and up charge me and do unnecessary work like the dealership does. I will be coming back here for my oil changes and other maintenance!

Victoria Smith

★★★★★

2 months ago

Any auto repair shop would do well by emulating the customer service and quality work done by Japanese Car Care. I love the inspection report they provide before doing any requested work. This not only helps me keep my vehicle in tip-top shape, but also gives me peace of mind knowing the truck has been thoroughly inspected and that any issues are clearly documented.

Stephen Cox

★★★★★

4 months ago

My family has been taking our Honda and Toyota vehicles to JCC for more than 20 years. Jason Ingram has built his business on honesty, value, and responsiveness. His shop (now shops) is/are organized, clean, and up-to-date in terms of tools, equipment, and supplies. His technicians are trained, skilled and experienced. Recently I needed my S2000 serviced and inspected in anticipation of selling the machine. Lead technician Adrian Pineda was responsible for accomplishing the tasks involved. He was responsive and thorough, providing me with any and all information I wanted, answering all of my questions in detail without rushing me or his answers. He was patient and considerate. JCC has a new piece of software that generates a detailed inspection and correction report that includes photo documentation of most items on the checklist. One element of their service, often overlooked in other shops (including dealer shops), is JCC's attention to detail in keeping your vehicle clean and devoid of any maintenance aftereffects, i.e., handprints on the hood, footprints on the floormats, etc. Take your car home and there will be no residual oil dripping on your garage floor because the technicians in JCC's shop wipe everything down as part of their quality assurance program. Five stars for sure.

Toni James

★★★★★

2 weeks ago

It’s really good to have a solid mechanic who knows your car and if a problem with your car arises, they can take you in right away… That’s what we found in Japanese Car care. Car repairs can be pricey, but at least we feel confident in the care. We recommend wholeheartedly.

Tequila_and_Bullies

★★☆☆☆

3 weeks ago

I dropped car off at 730 am when opening for a oil change and inspection. Went back to shop at 12:30 to see the status of my car and they hadn’t even looked at it. I ended up taking the car and asked why I had to drop my car off at 7:30. I could have gotten a lot of other things done if they weren’t going to look at my car until 1 pm. Maybe they do good work but they need to do a better job at scheduling. My appointment was made a month in advance. Ended up getting my oil change and tires rotated at Larry H Miller for $50 and only took 1 hour.

Jeff Brach (Nomad)

★★★★★

2 months ago

We took our new to us used 2014 Subaru Forester in for a CVT Fluid flush/change. They performed that along with doing a thorough inspection of the vehicle which gave us a solid list of what else needed to be taken care of. They didn't put any pressure on us to have them complete those additional items with an understanding that we perform a lot of our car work. The final cost was less than their original estimate which was nice and they even left a nice bag of candy in the car for us. We will definitely take this car back to them for future jobs that are more complex than we can handle.

Robin Hammer

★★★★★

2 weeks ago

I have trusted Japanese Car Care with my car repairs for more than 30 years. They are always priced fairly and perform excellent work. Manager Eric Bauer is awesome and highly knowledgeable.

Aaron Kikola

★★★★★

a month ago

We have been taking our 2001 4Runner here for years and we wouldn't take it anywhere else. Our 300k mile 4Runner is on still on the road thanks to the kind and knowledgable folks at Japanese Car Care. We even bring it there for oil changes because we trust them so much. We feel confident that when the vehicle arrives at Japanese Car Care it will get a full inspection and they will take the time to walk us through any needed repairs. Plus they have all our repair records and can inform us of future repairs coming down the line. Shoutout to Eric & Adrian for your continued patience!

Andy Anderson

★★★★★

3 weeks ago

2023 Acura integra Oil & Filter change, intake and cabin air filters, too. They just did the same on my wife's 2016 Pilot. Nice Shop. Became a repeat customer after I took my daughter's 2016 Civic in for the 100K spa treatment a year ago. MUCH Better price and warranty on the job than dealership. It's going back to them for a complete front & rear suspension rebuild. They stand by their work.

Denise Hernandez

★★★★★

2 months ago

Japanese Car Care did a fantastic job. I received a New Year’s mailer offering a full vehicle inspection with a discounted oil change, so I scheduled an appointment and brought my car in. The experience was smooth and professional from start to finish. After the inspection was completed, they sent detailed pictures of everything they checked, which I really appreciated. The transparency and thoroughness gave me a lot of confidence in their work. When I picked up my car, they included a sweet little note with a bag of candy, tea, and hot chocolate—such a thoughtful touch. Great service, great communication, and attention to detail. I’ll be taking my car here for oil changes from now on