Jay Walton Automotive

Merlin Wood

★★★★★

4 months ago

The staff are friendly and helpful. I've been here twice and expect to be back again for a couple more items. I originally tried them due to a recommendation from another local mechanic who literally has more work than he can complete in a timely fashion.

Michelle Jacobs

★★★★★

4 years ago

Great first time experience with Jay Walton Automotive located in Albuquerque on Central between Eubank and Wyoming. Made an appointment, showed up and they started working on my vehicle right away, and were ahead of schedule getting the work completed. I waited in the reception area while the work was being done, and I was very impressed at the professionalism of the staff greeting customers and answering their questions. Everyone who went in was extremely happy with the services they received. I was also impressed at how clean the building was! I will use them again, and highly recommend to anyone needing automotive work done.

Roberta Rivera

★★★★★

3 months ago

Excellent experience. No one wants to deal with a car accident. Grateful our experience with Jay Walton was a great one. Great communication from our POC and the car repairs look amazing.

Jody Neal Post

★★★★★

2 months ago

4th time at Jay Walton for car repairs, this time for a hit & run. Harlan simply couldn't provide better customer service than he does - personal, professionbal, friendly and knowledgable. Great repairs, too, of course!

Esther Price

★★★★★

2 months ago

Everything went well. They were very profesional and fixed my sunroof in a good timely manner. I’m satisfied i can’t wait to get my Windshield fixed by them also.

Stephanie Burger

★★★★★

5 months ago

My vehicle was hit with fifty cent size hail, damaging pretty much the entire shell of the suv. Jay Walton Automotive worked with my insurance. They kept in touch throughout the repairs and never seemed bothered when I would call to check. My vehicle came back to me looking like brand new again! I will definitely be using there services in the future.

Ivan Wiener

★★★★★

a month ago

Always professional. Wonderful attention to detail in replacing the front bumper on my Corvette from an accident. Will use Jay Walton every time needed. Ryan Roman is one of the best in tue business.

Billie McCarty

★★★★★

2 years ago

Jay Walton Automotive is the best, most friendliest, auto repair shop in Albuquerque! I had a terrible accident with a hit and run vehicle. The worst part was my particular car was my dream car... Seriously, It took me 5 years to finally get it so thinking about the repair process was honestly scary and discouraging... And oh how wrong I was! Pat and his crew are the real deal! They updated me through the whole process, their work is warrantied, they informed me anytime I had questions, fixed any issues I had concerns with... they even blended the paint a bit better where my eye kept going to... not only did I get a 100% fixed like-new vehicle, but it drives even better then before my accident! I'm in a car club and I go to many car shows so they have no idea how thankful I am. I'm going to write as many reviews on as many platforms as I can because they really are awesome! There's a reason thier reviews are so good! Thank you guys for making the experience so professional and perfect! These guys deserve a raise!! (Still have to put my decals on but pictures show before and after)

Catherine Casaus

★★★★★

11 months ago

We had taken our car to Jay Walton for almost a year now they are the the best mechanic shop and body shop we had ever went to we where recently in a car accident and we had taken our car to Jay Walton they did amazing service and where so kind and fast on the the work of the car they are truly trustworthy and honest people they are awesome at what they do I will definitely be taking my car back to them. Thank you again Jay Walton Automotive!

damian kemm

★★★★★

4 months ago

Unfortunately I have had to use Jay Walton a few times (no fault of my own)....but just like my first visit - this one was also great! I originally chose JW as they were authorized by insurance. I will continue to go back to JW. The work and color matching is great, the customer service is OUTSTANDING. I love walking into their shop and being greeting by name! The entire staff has always been helpful and friendly.

FireBosh “AmySue”

★★★★★

2 months ago

I have been using j walton for the past several years. They may be the most efficient Service group I have ever employed. Excellent workmanship, Excellent customer service, Excellent overall communicators. FinanciallyI haven't compared shops because I feel I'm always getting their best. And I don't need to haggle a price.

Perry Chapman

★★★★★

4 months ago

Took our car to Jay Walton for some body work. They took our estimate from State Farm without hesitation and honored pricing. Work was done quickly and looks great! Everyone there was extremely friendly and helpful. Strongly recommend for your auto needs.

Introverted Informant

★★★★☆

a month ago

Front end insurance repair after hitting animal on the road... The repair took a week longer than estimated. The new paint on the hood had 2 obvious imperfections. A bolt in the wheel well was not tightened completely and stuck out a quarter inch (tire hazard?). The bolt below that one was missing altogether. The invoice says the replacement headlight was adjusted to factory specs, but it was far off from matching the aim of the other headlight. All this makes me wonder who is in charge of the final inspection of the vehicle before returning to the customer. All of these were obvious issues. I know it's impossible to expect perfection, so I'm not worried about it. I'm merely stating the facts. JW said they would gladly repair the paint if I wanted. Other than that, the overall repair looks good and the car functions as it should. I dropped the car off covered in dirt and mud and it was cleaned up nicely when I picked it up.

Yucca Home & Drain Inspections LLC.

★★★★★

a month ago

So I took my Toyota 4Runner to Jay Walton’s for repair after hitting a deer in the mountains and they did a great job other then the tech that worked on my car forgot to put one of the running boards back on which i understand stuff happens. But this is where it gets interesting lol…how I don’t know but I didn’t even notice it was missing till almost 2 years later so I called Jay Walton’s when I did finally notice and I was almost positive they would not do anything about it considering it was 2 years later but to my surprise they ordered me not one but two brand new running boards so they match and installed them both at no additional cost to me! Now as a small business owner myself this is customer service at its finest! Thanks Jay Walton’s automotive for making this right that speaks volumes! Hopefully I don’t hit anymore deer but if I do i definitely will be a returning customer!

Dalton Branstetter

★★★★★

a month ago

Took my car in to get body work done through my insurance. Ryan took care of everything for me and my car came out looking great! Thanks to the team at Jay Walton!!!

Susana

★★★★★

a month ago

I know of Jay Walton because my boyfriend had his car fixed there a couple of years ago when he was involved in a car accident and they left his car like new. From the moment I called to ask if they could take my car, I dealt with the nicest, most professional people. You can tell they truly love what they do and they are very knowledgeable. I had zero issues while they had my car and they fixed it perfectly. This is a very trustworthy place.

Mountain Mama

★★★★★

8 months ago

I wish I would have taken my truck to Jay Walton right after the accident in Jan 2024, but I took it two other places that tried to rip me off and had the worst experience of my life! They and the other driver's insurance company totaled my truck and even tried to convince me that my truck's frame was bent! And after 7 months dealing with those 2 other companies and giving them almost $10,000 my truck still wasn't fixed! A co-worker told me about Jay Walton and promised me they would take care of me and my truck.....and Jay Walton to the rescue! Even though they were given a truck that was missing the entire front end, they were brave and knowledgeable to take on the challenge! Not only did Jay Walton do the diagnostics to discover if my truck's frame was bent, they proved it was not! And they never tried to take advantage of me or be dishonest. Ryan kept in touch with me with updates and was always quick to find out answers and address any issues that came up. Best of all, Jay Walton had my truck completely repaired in 2 months! And my truck looked better than it did before the accident! I can't thank them enough for turning a horrible nightmare into a positive experience with a very happy ending!!!