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About Business
Kelly Automotive Services, LLC is a highly-reputable Car Repair service provider based in West Columbia, SC. Kelly Automotive Services, LLC covers all facets of the Car Repair industry, with a focus on Auto repair shop, Brake shop, Oil change service. With over 35 reviews and an average rating of 4.2/5, Kelly Automotive Services, LLC is a trusted name in the industry. Their presence in West Columbia, SC ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
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Google Reviews
Johnny Wannamaker
★★★★★ Can can’t brag on Kelly automotive LLC enough, I am just over the moon with the great customer service that they provide. They did not try to up charge me, they just told me what my car needed and they repaired it. This is a huge deal for me especially after I was done wrong by another shop in town. Kelly’s really do care and appreciate their customers. If I could I would give them 100 stars. I will definitely be one of their customers for life.
Tamara Mack
★☆☆☆☆ ****Beware, do not go here: The owner was very unprofessional. My car was not fixed and I was charged before being told an estimate. The owner charged over $200.00 ( almost 200.00 in labor)for a 10.00 can of silicone spray that supposedly fixed my car leak issue. The issue was not fixed and I went back again. The owner kept my car three days, leaving me without transportation. When I called for an update, I was told, I would have to pay more money for parts. Which was said to buy time to test my car leaks, for a car that hadn’t been touch for 3 days. The manager said she would call me back to she had to talk to the owner. I was called back and told he would reimburse me half, because he fixed half the problems and I could pick up my car that day. I picked up my car which was soaked in water on the passenger side which had the leak issue, which meant my car was not being worked on until I called and they scattered to test it again for the leak issue. The owner would not come out to discuss this issue....very unprofessional and he could care less. I called a few days later during a big rain and stated my car was not fixed and I was very upset. The manager took the message and my call was Never returned. I should have received a Total Refund. This place clearly did not know how to fix my car and is dishonest. I will never go here again, I lost money by using this place.
Angie Cantrell
★☆☆☆☆ My boyfriend called the day before dropping off our car and spoke to the receptionist and told her that we had gotten our car worked on by another mechanic last week and told her that we were having a lot of issues since and went into great detail about all the issues that we are having with our car. First of all when arriving at the shop the receptionist was a little rude and acted like she was a little aggravated when I checked in. I thought well maybe she is having a bad morning and left the car anyways because she is not the one that will actually be working on my car. I dropped the car off at approximately 9:30am. The receptionist called after 3pm stating that they don’t work behind other mechanics and that we need to pick up our car. The mechanic would not get on the phone, he kept relaying the information to her and she would repeat what he said instead of him just getting on the phone. You could hear him in the background. They said that the code that we got when diagnosed was a different code than what they got and that they are not fixing it which made no sense at all, just because someone else had worked on the car. I don’t understand why they would even tell us to bring the car in the first place. When picking up the keys to the car I asked the receptionist why the mechanic couldn’t work on the car and she was very rude and we both ended up getting loud with each other because she was yelling and both of us were basically trying to yell over each other. This receptionist is very unprofessional and has no customer service skills at all whatsoever. Allen, the owner, came out of the shop and was very nice about everything and tried to explain that he doesn’t work behind someone else, but it just makes no sense to me at all. I would have never brought it there to begin with. Long story short, they already knew that someone had just worked on my car before we brought it in and the receptionist needs to work in the back somewhere...away from customers. She has a very short fuse and I do not take unprofessionalism very well. We were upfront with everything. They basically wasted a whole day when my car could have been at another shop getting worked on.
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