Mavis Discount Tire

ILHAN “ilhami yalin”

★☆☆☆☆

Edited 2 months ago

⭐ 1/5 – Failure to Perform Service With Reasonable Care and Professional Standards in the morning of this incident, my wife dropped off our vehicle at this Mavis Tire location for the installation of four premium Goodyear tires. The vehicle was delivered in proper working condition. We selected this location solely due to its proximity to our residence. We were informed that the service had been completed. However, immediately upon leaving the premises, abnormal and persistent noise began coming from the tires. The vehicle is a passenger Van with new wheels and rims, and no such issue existed prior to this service. The defect was identified immediately and independently by my wife. At my instruction, the vehicle was returned to the same location. Staff stated they would remove the tires and inspect the work. Subsequently, I contacted the shop directly to confirm whether the issue had been properly resolved. During this call, the representative spoke in an unprofessional, dismissive, and confrontational manner, using language that is wholly inappropriate in a customer–service relationship, including statements implying the customer’s inability to understand prior explanations.(repeatedly stating phrases such as “I’m telling you for the third time,” “Now I’m telling you for the fourth time,” and “I’m telling you for the fifth time,” implying that the issue had already been clearly explained and that I was at fault for not understanding, rather than addressing the substance of my question) When I reasonably inquired why the vehicle had been released without adequate inspection and verification of proper installation, I was told: “We only changed four tires. That noise is not our problem.” This response reflects a clear refusal to accept responsibility for work performed and demonstrates a failure to exercise reasonable care and professional diligence, which is expected of any automotive service provider. When a vehicle is returned to a customer in a worse condition than when it was delivered, and the issue arises immediately following the service, responsibility cannot be summarily disclaimed. Simply asserting that the shop “only changed four tires” does not negate the duty to ensure that the service was performed competently, safely, and correctly. For a business selling products from a nationally recognized manufacturer such as Goodyear, the lack of accountability, poor communication, and failure to meet basic professional standards is particularly concerning. As a result of this experience: •\tI do not recommend this Mavis Tire location •\tThis incident will be formally reported to Goodyear •\tThis review is left to document the service failure and preserve an accurate public record of the incident We selected this location for convenience. That convenience resulted in unnecessary time, stress, and potential safety concerns.

Kenneth Lee

★★★★★

3 months ago

Found a nail in my tire late nights time and stopped by to see if they could help. They got me in immediately and fixed the issue with impressive professionalism. It’s hard to find a shop that is this efficient and skilled. I’ll definitely be coming back for any future tire needs!

Claudia Claudio

★★★★★

3 weeks ago

Brought my car for a tire change after catching a flat. They also changed my windshield wipers which was pretty cheap $20 each. Convenient store hours and easy to land an appointment. Reasonable priced and service was a little long for tire change but can’t beat the price for tire and installation!

Rijo Mathew

★☆☆☆☆

3 months ago

I had to come in for emergency repairs last Saturday 12/13 for my 2018 Honda Accord for a full service for all new Michelin tires, tire rotation and wheel alignment, I’ve asked them to check my brakes and rotors and struts as I wanted it all fixed to prepare for the snow. They informed me of my battery needing replacement, and a few other things including checking my suspension and I agreed to get everything fixed. I spend 3.5k total, 2.2K for parts and 1.3K for labor. I even tipped the mechanic who worked on my car $20.00. I had my car there first thing in the morning and got it back right before closing. Not even after the first day of getting it back, I heard a squeaky sound in my passenger front tire that I never heard prior to going to them for repairs. The guy who worked in my car doesn’t even speak English. Makes me wonder if they actually tell the mechanics all the repairs or only do a few things and charge customers more and thinking the customers don’t realize or know better. The repairs were poorly done to the point I don’t even want to come back. This is the last time I’ll ever get serviced there because their lack of attention given the price point I paid. I’m extremely upset as I work and unable to return to the shop during the week. Completely a waste of your money , you’re better off taking your car to your dealership and paying this kind of money. Please don’t go here.

william bross

★★★★★

2 months ago

Have came here for years for tire work. Came in today for a oil change as always Anthony and the staff are very polite, informative and efficient. They did the work in a timely manner and got me back on my way. Highly recommend for your auto needs

Louis Cuomo

★★★★★

2 months ago

The staff here at Mavis Discount Tire on Forest Ave are one of the most friendly, down to earth, and knowledgeable professionals, who do the work the right way. The prices were extremely fair and reasonable, as well as the services performed being great. There’s a reason why they have so many 5 star reviews. Would definitely be recommending to others who need work done on their vehicles!

Hammer 1075

★★★★★

3 months ago

I made a reservation for a tire rotation. The online scheduling was simple and quick. I received a call confirming my apointment the day I made it. The appointment was the fist of the day. I was in an out in under 30 minutes from time I checked in. . The part that stood out the most was the customer service aspect...it was amazing in a time when it is a lost art. I would like to compliment Nicholas. The day of the appointment I was there 30 minutes before the store opened. He arrived 15 minutes before the scheduled opening, opened the whole place and even had time during all that to call me to confirm my appointment at 8 am...he rocked. You do not see that amount of pride in your job anymore these days with younger generations, It was great to witness it first had. Outstanding...will definitely be back.

Lanna Kristia

★★★★★

7 months ago

I had such a great experience at Mavis thanks to Ralphale. He was professional, friendly, and made sure everything was explained clearly. He went above and beyond to help me and made the whole process smooth and stress-free. Excellent customer service, I’ll definitely be coming back and recommending Ralphale to others!

Angel Padilla

★★★★★

5 months ago

Good morning, at Mavis now. Got tires here, wheel alignment, struts, shocks, wheels balancing, etc.. All done while I wait. Car returned same day like brand new. Excellent customer service, they explained the problems before working on car. Besides the brake fluids, at a very good price. I wasn't in a rush. I know they did EXCELLENT WORK. I am glad I choose MAVIS DISCOUNT TIRES AND REPAIRS. This is a very reliable place to doctor your car with the customer interest in being safe on the road. THANK YOU. !!! .

Andrea

★★★★★

3 months ago

I’ve been coming to Mavis and more specifically this location for some years now. Some of my friends have also brought their cars to this location for years. The staff has always been nothing but friendly and take their time to explain issues or findings as they come across them. Prices are reasonable and they give you the ability to make appointments online or walk in (for walking the earlier the better of course). I always recommend this location to anyone asking me for repair shops and will continue to do so!

Rafid Rahman

★★★★★

2 months ago

I had a great experience at Mavis! I came in because my tire was leaking air, and they inspected it for free. They found a small issue and fixed it without trying to upsell me on anything. I really appreciated their honesty and quick service. Definitely recommend!

Sam Almqdashi

★★★★★

a month ago

I highly recommend this shop. The customer service is top-notch; the gentleman at the front desk was very polite and made sure I was taken care of. Fast service and a welcoming atmosphere!

Alex MacLeod

★★★★★

4 months ago

I needed an emergency plug for my tire so I could get to work on time and they were able to see me right away. The service was friendly and fast which was super helpful because I was in a hurry. Shoutout to the technician and the guy at the front desk you are both awesome. Ill remember this the next time I come back .

Catherine Cardona-Bonilla

★★★★★

4 months ago

Very helpful and kind! Always available to answer any and every question I have and address all the concerns with my car. Also provide great advice so I know what to do in the future. Will definitely continue coming here :)

Sierra Collins

★★★★★

3 months ago

I purchased tires at another store, my tire pressure light was on and it was very concerning. I took my vehicle to Mavis on Forest Ave. As soon as I walked in the door I was greeted by Nicholas, I expressed my concerns and took the car in right away. Miguel figured out the problem within minutes. Very good employees, I am grateful they were able to assist me! Thank you gentlemen!

Kenza Elamrani

★★★★★

a month ago

Excellent service from start to finish. The team was friendly, honest, and worked efficiently. I will definitely be returning for future tire needs!

Dinesha Sibera

★★★★★

a month ago

I came here for a full synthetic oil change which they charge $85 after discount. The service was quick and friendly staff. I highly recommend this place.