Nix Auto Care, LLC

Felicia Kloewer

★☆☆☆☆

5 years ago

The owners at Nix’s Auto Care put me in a dangerous situation that was completely avoidable. My 2005 Chevy had normal wear and tear and they didn’t inform me of the issues and allowed me to believe my car was safe. When I first brought my car to Nix’s for a power steering issues, they fixed it and it seemed ok for several months (since we’re in quarantine, I hardly drove it). By summer, it was leaking again and I brought it back to get examined. This time, they said it was a faulty o-ring, which they fixed. They also mentioned the left hub being damaged. It was on my list to fix, but I hadn’t planned it, so I wanted to wait for pay day. I waited two days and drove no more than 10 miles when my power steering exploded! The steering seized out of nowhere. I called them back to tell them what happened. They offered to look again. This is where they became unprofessional. Suddenly, they were too scared to drive my car because the hub was so badly damaged and want nothing to do with my car. They never stressed to me my car’s hub was that bad! Since I’m not a mechanic, I relied on their expertise to inform me. I also asked what else would needed repair on my car, sensing a pattern. They came back with a ridiculous list of about $4,546 of parts and labor, including a part that “might not” be broken but would ensure my steering would never have issues again. Back in March when they first fixed my car, they failed to tell me my car had more issues than just power steering, including worn ball bearings, shocks, and more. If they had just told me the wear and tear, I may have decided not to invest in the power steering or could have fixed it all at once! When I came to discuss this, they were unprofessional, stating they “didn’t want to upsell me.” When I contacted another mechanic, they informed me it would cost $2,500 to get my car safe to drive, and that these issues don’t appear over night and we’re present back in March. They caused me a lot of grief and they could have told me so much sooner that my car needed work. I relied on Nix’s Auto Care and they failed to keep me safe. It was extremely unprofessional and dangerous.

Steve Prestek

★★★★★

12 years ago

I've been dealing with these guys for years and they are always very helpful. I have sent friends down there for car repair and always are impressed with their honesty, thoroughness and the competitive pricing. I think they have one of the better mechanics in town working there. Nice guy and he's smart.

Laurie Wandler

★★★★★

5 years ago

Took my car in for what I thought was going to be a disaster (check engine is never a good sign). The guys at Nix performed a diagnostic test, fixed the issue & had me out in no time. Came back about a month later for an oil change & was in & out in no time. Very hard to find a mechanic you can trust but these guys are amazing!

Lauren Reed

★★★★★

4 years ago

We had our car broken into and the steering column was destroyed. We took our Jeep to Nix and they replaced the steering column, the broken side window and even fixed a clip that was broken in one of our power windows. When we got it back, we found the sensors in the new column were faulty, so we took it back to Nix and they repaired it for free! With everything on back order right now, getting these parts wasn’t easy, but Nix kept us apprised of timelines and shipping dates. The jeep drives better now than it did before! Honest, communicative and AFFORDABLE. Found the trifecta! Thank you so much, Matt and Clay, for making this traumatizing event so much easier on us. Just amazing service and so very appreciated.

Robin Baker

★★★★★

5 years ago

The guys are the best! They got my car up and running way faster than I expected and for less than other shops quoted. They were friendly and informational. And all around matt and clay were amazing. I will definitely return. And I reccomend them to anyone who wants friendly affordable and reliable auto care.

Belen Contreras

★★★★★

5 years ago

This auto care offered excellent service with fair prices. My old ‘97 Toyota started sputtering while in drive and it couldn’t go faster than 30 mi so I immediately drove over to this auto care place (recommended to me) and hoped that they could somehow fix it in not a long time. I also dreaded the potential expensive repair. But the staff was friendly and honest and explained to me what exactly the problem is. Turned out a previous mechanic messed up some wires in the engine/didn’t properly tighten some components and things got loose and wonky (my words, not their’s). The repair was done and the price was more than fair with the service they provided. And now it drives better than when I first got it. Definitely satisfied with the care they provided my old car.

Rachel

★★★★★

3 years ago

EXCELLENT! I can't say enough good things about this business. Matt was so helpful in diagnosing an issue with the brake booster in our car. The repair work was quick, thorough, and pricing was fair. We were in a desperate situation with a failing brake booster and he came to our rescue, fitting us into his busy schedule. We appreciate Nix Auto!

Nathan Lewis

★★★★★

4 years ago

I am writing this review after having the guys at Nix Auto service 2 vehicles over the past 3 years, consisting of both routine maintenance as well as major repairs. When I moved to Seattle I had a couple bad experiences with mechanics around the city before I was referred to Nix. These guys time and time again proved w/o a shadow of a doubt that they are extremely trustworthy and competent. They also take the time to explain to you, the problems with your vehicle and what your options are so you can make an educated decision about your repairs. They are kind, punctual and stand behind their work 100%.

Anthony Settle

★★★★★

2 years ago

Big thank you to the guys that work there. I brought my first car and within a month, that bad boy was barely making it. Finally one day the rear left wheel locked and I almost spun out going about 50. It was a pretty scary experience I took it to 2 other mechanics and boy you would have thought I offended them trying to get them to fix it. Then I came here and immediately I felt like they at least cared about doing a good job, and I was right. The car took some time to fixed and they communicated through the whole way. This was my first time buying a car, almost crashing, going through the mechanic process and I’m purely overjoyed that it was so smooth (as you can tell by this long review). Just big thank you to these guys

Tait Benedetti

★★★★★

2 years ago

Matt and his team have serviced my car and ensured my ride was safe and good to go. Quick and fair pricing as well as text updates and quick emailed quotes. Thanks to the team at Nix's!

Norman Oro

★★★★★

3 years ago

If you're looking for a no-frills garage that's honest, does good work and charges reasonable prices, you should consider Nix Auto Care. I brought my pickup here last week to get the heater core replaced. They subsequently discovered there were issues with the thermostat and water pump, as well. All the necessary parts were replaced and my pickup runs much better now. Communication was clear and the pricing was transparent the entire time (as well as being very reasonable).

Kristi Pederson

★★★★★

a year ago

I have been going to Nix Auto Care for a while now, and it's always top-notch service. Matt and Clay keep you well-informed, and the job is always fast and complete!! You're in great hands with Nix Auto Care.

Marina Jackin

★★★★★

a year ago

I'd been having car problems for about a year but had been told by another mechanic that they were unable to identify the problem. My car would die almost every day, jerk while driving, and finally started to struggle to go up hills and drive generally. The folks at Nix's had it running like new the same day I brought it in. They took the time to explain to me what was wrong in a way I could understand (I have absolutely zero knowledge about cars) and I feel so much safer driving now. They explained my options and how much each would cost, and didn't take advantage of my lack of knowledge to get more money out of me. Cannot recommend this place enough!!!

Chris Roberts-Allmon

★★★★★

a year ago

Professional, courteous, competent and caring. Matt is a treasure, kept me informed at every turn. Transparent, up front and honest. Came recommended from a friend who’s a fellow Camry owner. I cannot say enough good things about NIX!!

Jeff Menowsky

★★★★★

2 years ago

Very happy with our experience at Nix Auto Care! From the first phone call for a quote to leaving with a new timing belt, we could not be happier with the level of service from the team at Nix Auto Care. We were given an incredibly reasonable bid for the work needed on our vehicle and scheduling was easy over the phone. They worked efficiently to get us our vehicle back without much delay and the price at the end matched what we were expecting. Nix has a very transparent team that knows their business and communicates clearly. We are very happy with the service provided by Nix and will be using them as our regular shop moving forward. Thank you Nix for a great experience!

Carl Lunak

★★★★★

2 years ago

It's hard to find a mechanic you can trust, but Nix Auto Care is the rare exception. I had them put a rebuilt motor in my Land Cruiser a year ago and have been a loyal customer ever since. They have repeatedly provided excellent work at a fair price. I appreciate their honesty on what work needed to be done and also what work was less critical. They have a great team at Nix Auto Care and I highly recommend them.

Erick Juarez Jr.

★★★★★

2 months ago

Nix is seriously an awesome place to take your car to. They’ve treated my 2003 Honda accord and 2023 Nissan Altima with the kindness they deserve. Communication is easy and pricing is transparent. I’m happy I found a shop I can rely on and I’ll keep brining my cars here as long as they’re around.