North Star Motors

Eff Villalobos

★★★★★

2 years ago

Called then and made an appointment for my 2002 S 500. Jessy was super friendly on point and very responsive. I could tell that their yelp reviews matched customer service. A few things I appreciate it was that they took me and my kids home and made sure I was safe and comfortable. Jesse even gave my two kids gifts that they really loved. I really appreciated that and so did my kids. Rich and Jesse, are very personable and what I love about Rich is that he tracks everything and when I say everything I mean everything he doesn’t beat around the bush he tells you like it is and he make sure you understand your own car. The employees there Are also very friendly and on point with their customer service. You definitely get more value than what you pay for by going to see Jessy and Rich. Rich took care of my shifter that wouldn’t go into gear and my gas tank level measuring part which wouldn’t read how much gas I had. He made sure to replace everything seamlessly with everything put back together as if they were never their.

Jessie

★★★★★

Edited 7 months ago

Best place to take your Mercedes-Benz! Great, friendly, and knowledgeable staff! Only place to take your Mercedes-Benz!

Chris Hughes

★★★★★

2 years ago

The guys here are rare for the industry if auto repair. More than helpful with all of my questions. A part that I ordered arrived 3 days sooner than expected which was extremely important as it was my power seats relay and my driver's seat was stuck too far forward. Since I got the part of Friday, I was able to drive during the weekend instead of having to wait until Monday. This saved me so much time and money. Highly recommend for ALL your Mercedes auto care.

ange

★★★★★

a year ago

You will not find a better or more ethical mechanic and staff. They are highly skilled and really love what they do. The care about their customers and always go above and beyond. I can go on and on about how well they took care of my nieces Mercedes putting out money/ profits out of their own pocket to repair her car. They are not money hungry or profit driven at the cost of their customers. They are all about giving great service and making sure the cars they work on are up to their standard. If you are looking for someone to work on your Mercedes or Toyota this is the people/ business you want to bring it to.

Jason Mandville

★★★★★

3 months ago

Excellent service and a very professional, welcoming crew. I’ll definitely return and highly recommend this shop!

kevin cahill

★★★★★

a year ago

I worked with Rich @ North Star Motors to get an insurance claim settled and paid this week. Rich was very helpful and provided everything needed to quickly pay the claim. He was excellent, he cared about providing a good customer experience. Kevin Cahill

Bill Burkett

★★★★★

3 months ago

Great service and support. I bring them my treasured car without concern, knowing it will be cared for properly.

brett crosby

★★★★★

10 months ago

My experience with North Star Motors and more specifically with Rich was an absolute pleasure. He was extremely knowledgeable and went above and beyond to get get me in and out quickly. I couldn't be happier. It was refreshing to deal with genuine good people

Grace Y

★★★★★

6 months ago

We have been coming here for the last 7 years for regular services and urgent repairs. They always provide services with top quality and detailed explanations. Rich always go above and beyond to meet customer's need and very transparent with the prices.

Shannon Smith

★★★★★

10 months ago

If I could give them 1000 stars I would! Rich, Jessie, Morgan, Peak and Kate, oh and Henry are all amazing!! They all worked so hard on my vehicle! Rich’s customer service and his going above and beyond to make sure his clients cars are fixed right the first time is so appreciated! I can’t say enough amazing things about this repair facility! If you have a Mercedes they will take care of it better than the dealer. They are also a family owned and operated business which I love to support! Thank you so much for taking such good care of my suv! I know she probably gives you nightmares still! 😜 THANK YOU AGAIN for getting her back on the road! I’m so sorry that it was such an ordeal, but thank you for staying with it!

Tammy Vallejo

★★★★★

3 months ago

We were met with honest and professional assessment of our issues with our Toyota Highlander. The agreed timeline for repairs and final cost were exactly what the owners presented. Thank you Rich and Jessie for always taking care of us.

Justin Warren

★★★★★

2 years ago

This place is great! Such a friendly and knowledgable staff. I like going in there and seeing all the other Mercedes vehicles..I don't want to leave! Highly recommend Rich and his crew for all your Mercedes needs..there is no better place in my opinion. Thanks North Star Motors!

Frederick Davies

★☆☆☆☆

3 months ago

Traveling on road from Canada to California and hit a large pothole doing some damage to the undercarriage. Went to North Star Motors at 8:15 expecting a repair later in the day with Mercedes bill. The repair was completed within 30 minutes and no charge. I’ve owned Mercedes for over 45 yrs. and this experience was exceptional. In addition, I’ve never seen a cleaner facility with quite complex jobs all being executed with Mercedes quality. Fred Davies. Tsawwassen , BC. Canada

Lawrence Garcia

★★★★★

a year ago

Top notch service always! I’ve been coming here for 5 years now and always satisfied and grateful I found them! I live further away now and the 3 hrs to get here is worth it. The lounge area is nice and cozy now too and the restroom is like a mini museum! So many cool old images and memorabilia! And my dog loves the guys too! :)

Harrison Green

★★★★★

5 months ago

I’ve been in the car business for years and have worked with over 40 or 50 different shops — and this one truly stands out as one of the best. The owner is honest, considerate, and just an all-around great person. I was traveling from Los Angeles to Oregon and found myself in a tough spot, and he went above and beyond to help me in any way he could. You can tell right away that he’s extremely knowledgeable about Mercedes-Benz vehicles, but what really sets him apart is how genuine, caring, and thoughtful he is — something that’s rare to find in this industry. I’m extremely grateful for his help. Thank you, sir.

BreakOut

★★★★★

a month ago

Can’t say enough good things about the North Star team! I had bought a car from Carvana and they were able to squeeze me in to do post purchase inspection (only had a limited amount of time for that to get done). They did a really thorough job and found one small problem and even started the claim to get it fixed that day! We will definitely be back with our other vehicles! Thank you North Star!

Cheryl Schreter

★★★★★

3 months ago

I have been a client of Rich at North Star Motors since he took over 5 years ago, actually for 9 years now, because I started when the previous owner had it. I have always appreciated and respected the service Rich provides. He honest and is vested in his clients. They become a part of his family. I have never come away as a unsatisfied Client. Rich always takes the time to explain every step of the process. Today I came in because my window Mechanism on my driver side broke. I also needed my B Service. I love the way Rich pays attention to the small details of his clients cars and his clients in general. As long as I am a Mercedes-Benz car owner, Rich will be my mechanic.