Rice's Towing & Recovery Inc

Kay Williams

★☆☆☆☆

2 years ago

If you want someone to make your car worse use them. Waited over 2 hours when they said they were otw . No call or anything. Then they forced my car into neutral. When they were unloading it back home. Again I waited for over 2 hours to return my car with no courtesy. I really don't think he even checked my car. And therr was an open paperclip on the positive post of my battery. Very unprofessional. Might be good with older cars but doesn't know a thing about the newer cars. But on the bright side I thank got a very good flashlight out of the fiasco. They might not charge much but your car isn't safe with them.

Devin D

★★★★★

5 years ago

This is my second time getting a tow for Rice's and once again I am impressed by the speed and professionalism. My car broke down in the middle of the road so I called Rice's and got Tim, he said he could get to my location as about 30 minutes which was perfectly reasonable ,but once I told him I was stuck in the road he got there in 10 minutes. Probably the fastest tow I've ever gotten. Tim was very friendly and professional. I would recommend Rice's Towing & Recovery Inc over any towing company in Asheville. Reasonable prices and fast service every time.

Donna Adams

★★★★★

5 years ago

Tim was very nice as well as very professional. When I first called.him, he was in the middle of serving another customer. He said that he would call me back as soon as he finished. This is exactly what he did. He also called me after he delivered my van to the dealership. It was so refreshing to have someone keep their word and promptly return a customer’s phone call. Hopefully, it will be a while before I need to have my van towed anywhere again but I will definitely use Rice’s Towing .

Jeffrey Martyn

★★★★★

3 years ago

Tim at Rice's towing was awesome! I was on the side of 240 with a seized caliper and called him up for a tow after the first place I tried did not pick up. He said he could be there in 45 minutes and then he showed up in 30 - when does that ever happen? He was also super nice. He didn't treat me any differently despite having out of state tags and the rate he charged was extremely reasonable. I've paid 2.5x that amount before for much slower and less friendly service. He gave me a ride to the shop and was an easy going conversationalist. I learned on the way that Rice's is a family business that's been around since 1944, which I think is both cool and impressive. I've never had a positive experience getting a tow before and so I was pretty shocked at how smoothly everything went and what a decent mood I was in after leaving the shop. 10/10 would recommend their towing service to anyone in AVL. I'm actually thankful that the first company didn't pick up the phone!

Torey Todd

★★★★★

5 years ago

Tim was wonderful, professional, and prompt. I needed my car towed from Arden to Black Mountain and he was consistent on his time and price. He let me what time to expect him the day before and gave me updates the following day. I highly recommend him. Worth checking them out for their business pun alone!

Savannah Walker

★★★★★

2 years ago

By far one of the best experiences I have had! I will forever use and recommend Rice’s to everyone. Estimated a 30 minute wait time, and were there in less time, got my car loaded up super fast and even got it into their shop the same day! Very reasonably priced, amazing customer service and super professional. Thank you.

Chloe Dickenson

★★★★★

5 years ago

Had an excellent expirience, I popped my tire very late was just getting dark had my 2 year old nice with me. They said it would be a 4 hour wait but once they heard I was alone and was gonna be walking they were there in 15 minutes. Couldn't have been any more nice or professional then they were. I'm bad with names but I believe the man who helped me was named Tim. He was amazing and very kind. Very reasonable price, will definitely be calling them again.

Eric Bridges

★★★★★

4 years ago

Rice's towing was fantastic. I needed to have my vehicle towed to the shop for repair work. I called in the morning, he answered promptly, provided a simple estimate and let me know his best case scenario timeline as far as when he could pick it up (which was only about an hour after I called). He called me back when he was on his way and gave me an updated time about when he'd be arriving, and showed up right on time. He was very professional, friendly, and knowledgeable. Its always good to work with someone who clearly knows what he's doing. The cost was exactly what he estimated, which was about 25% less than what I was expecting to pay. Then he was able to run my card from his truck, and we were on our way. I couldn't have asked for a better experience.

mcscccmc

★★★★★

a year ago

Darrell with Rice’s went above and beyond to help me when I locked my keys in my car while volunteering in Asheville. One of the kindest gentlemen that I have ever met. If you need assistance, don’t hesitate to call Rice’s! I’m thankful there are still good people willing to help others. 👏🏻👏🏻

Kyleigh McDevitt

★★★★★

a year ago

Highly recommend! Rice’s Towing & Recovery went above and beyond with their customer service. Darrell has been great to work with, great communication and works fast when you’re in a bind. I’ll be using Rice’s regularly for any future vehicle maintenance I need!!

Casey Blair

★★★★★

a year ago

I recently had my car repaired at Rice's towing. They were able to get my car in for an appt on short notice, and considering everything that needed to be done, it only took 2 days. At other places, they kept my car for over a week, cost more, and didn't even fix the problem-which is how I ended up here. Also, as a woman, they made me feel comfortable and taken care of. Not always the case at other mechanics, so I definitely appreciated that. Thank you!

Trish Owen

★★★★★

5 months ago

Darrell came out to tow my car, thought it was the transmission but there were bigger problems. I tried to pay and he wouldn't let me. His wife Melinda was also very helpful in the process. Good, honest people.

Chris Nevant

★★★★★

4 months ago

I had a 2019 Ford work truck that had extensive motor damage. Darrell and the technicians at Rice's replaced the motor in my 2019 ford work truck. They picked up the vehicle the same day I contacted them and had the motor replaced quickly. The cost was approximately half of what the Ford dealer quoted me. Very good communication throughout the process. I would highly recommend Rice's.

Rich Jamison

★★★★★

5 months ago

From my first call with Darrell (spelling doesn't count) through picking up my car about 8 days later, this place was first rate. Though it's hard to single out any one individual, kudos go to Travis and Melinda (with whom I had most contacts). My vehicle looked like new when I got it back! I can't say thank you enough to Rice's. And while the techs did a great job, a couple of them said Melinda makes it all run like clockwork!!!

jenna sass

★★★★★

3 months ago

I’m new in town and not used to the mountain roads, so I got my car stuck—like crazy—in a very sharp and narrow turn that landed me in a ravine. I tried calling two places that I found on Google, but they were both scams!! DO NOT GIVE YOUR MONEY TO SOMEONE BEFORE THEY COME OUT! I didn’t know these scams like this existed! But they take advantage of someone who is in a panic and is in a crisis. I called a friend, who is a local, and he gave me Rice’s Towing phone number. I could tell right away that it was a legit company and that I was talking to a real person. They didn’t ask for my credit card info until after they pulled my car out. The person who assisted me was so friendly and down to earth. He comforted me and made me feel like everything was going to be okay. He resorted faith in Asheville. I am so grateful for this wonderful company. They were a godsend in my time of need.

Sarah Smith

★★★★★

3 weeks ago

My tail lights kept burning out, and they helped me without an appointment. I just showed up and they started working in it right away. It was an electrical issue and they had a guy who does that really well working on it. They got it figured out same day! It’s a nice family run kind of place. Nice guys. I’ll be going back whenever my car needs work

Heather Strickland

★★★★★

a month ago

Visiting Asheville from Florida…6 hours away from a big snow storm… went to get coffee, came back to car after 21 minutes and the bumper was torn off.. called 2 other companies (we needed a place to hold the car for transport back to Florida) and one said to call Darrell… I’m so glad I did! Darrell was AWESOME. Picked us up within 30 minutes, loaded the car in the middle of downtown Asheville, took us back to lot, got us settled somewhere out of the cold to wait for rent a car to pick us up. Melinda was so kind in the office making sure we were ok. I can’t say enough great things about them….