Vic's Automotive - a Main Street Auto shop

Julia Goulia

★★★★★

3 months ago

I stopped by Vic’s today based on reviews for an issue I’ve had for the last several months with a headlight. I really thought it was something electrical and going to cost a fortune. The owner, Ron, took a look and showed me where I’d mistaken my high beams for my headlight, pulled the light, sent me for the part for half of what a shop usually charges, and told me if I couldn’t get it installed (it was beyond your basic install for a headlight) to come back. Long story short, ended up back at Vic’s and now I have working headlights. I cannot say enough about this place. As a woman, I’m familiar with being taken advantage of in an auto shop and all too familiar with being talked down to. Neither of those things happened here. This place is a gem and is the only place I’ll go from now on. They shoot you straight and genuinely just try to get you right, and they clearly know their stuff. Don’t hesitate to go to this place. If I could give it 10-stars I absolutely would.

Katherine Graham

★★★★★

a month ago

I brought my car in last Wednesday about 10am. I was having issues with my battery holding a normal charge due to an issue with the alternator. They replaced the alternator, serpentine belt and recharged my battery, and had my car ready later that day. The staff is very friendly and has even reached out to me after making sure everything is good!

Justin Jones

★★★★★

11 months ago

Great service from Ron and his crew. Been using this place since Vic owned this. Change is always hard. Ron has done an amazing job keeping this place up. It even looks better around there. In my experience, he was on top of all of it. Making sure my wife and I knew everything that was going on. Def earned my return business and recommendations

Sean Parker

★★☆☆☆

2 months ago

Receptionist claimed work could be done and to just drop off any time. Truck sat overnight and was looked at day 2. Was informed via text that they did not do this work (bolt on fuel tank upgrade). Called multiple times to understand the problem but calls were unanswered and voicemail box is full. Eventually talked to person responsible for vetoing work. Giving a second star because he was willing to explain that they do not do fabrication. Keep in mind this is bolt on and fabrication is not required. Do not trust receptionist. Talk to mechanic before wasting your time dropping off vehicle and finding a ride.

Darrell Luckett

★★★★☆

5 months ago

Vic's Automotive performed two major repairs on my vehicle.I noticed right away they were very thorough in diagnosising my truck, providing video, and photos of the problem and explaining in detail the procedure it would take to get my truck back on the road. They went above and beyond with their customer care and reassuring me that it would get fixed.They provided and offered follow-up service to ensure my auto needs have been met. They showed empathy and provided assurance to a distressed customer. I would highly recommend this business Sincerely, Darrell Luckett

Kimberly Pittman

★★★★★

3 months ago

Vic’s Auto Body is an honest, and fair shop with good quality service! They offer fast and thorough diagnostics and multiple payment options to meet every situation. The staff is friendly and personable and always goes way beyond the expectation. If you’re looking for a forever mechanic/ repair shop look no further.

M McLean

★☆☆☆☆

3 weeks ago

Brought my car in to have the spark plug coils replaced. Ended up with a bill over $1300 and the car still wouldn’t run properly. I brought it back so they could rectify the issue after the mechanic said that he did not replace the coils and they wanted over $1600! I then took my car to the actual dealership to analyze the issue. Guess what the one issue was ... the coils! They just needed to be replaced as I told Vic’s the day I arrived!!! Vic’s didn’t care when I told them this. They didn’t refund me or offer any solutions. Then had the audacity to say “we look forward to seeing you on your next visit.” I will never return here. They lied, overcharged, and didn’t do the one thing I asked and brought my car in for. Instead they took my car apart and did nothing for the coils. If you choose to come here, go to the dealership and get a full diagnostic first and then choose another shop. I’ll give them one Star due to their customer service when I first arrived. However, I was very disappointed in the work and lack there of.

Lena Thompson

★★★★★

Edited 3 months ago

Oh my goodness, I am sooo thankful for Vic's . My sister gave me her 2016 Chevrolet Impala in Tn that doesn't require emissions in that county, so when I brought the car to Ga, emissions had to be done before I could get registration done. Unfortunately, the car would not pass emissions because the check engine light was on. I brought the car to Vic's for diagnostic and they were able to tell the problem right away. They fixed it in a very timeky manner and also did the emissions test as well so I could get it registered in Ga. I just love Lexi, the front desk lady. She is just so personable made me feel like I had known her for years. Everyone that I spoke with was exceptionally nice and knowledgeable. They have all the diagnostic tools on hand to find out what is wrong with any vehicle. If you want your car problems fixed and fixed right the first time, only trust Vic's Automotive. Before I took my car there, I read lots of reviews and believe you me, the positive reviews are for real. Thank you all at Vic's. You have gained a customer for life!!!

Jermaine Williams

★★★★★

2 months ago

Having a issue with your vehicle? Ron and the entire team at Vic's auto are Great to work with. They have been servicing my company fleet of vehicles for several years now. They do great work, They are affordable and offer fair pricing.

David Fuentes

★★★★★

4 months ago

“Honest, skilled, and truly care about their customers.” Ron and the team at Vic’s Automotive went above and beyond for me. From the moment I brought my vehicle in, they took the time to explain everything clearly — even showing photos and videos of what needed to be done. That kind of transparency is rare these days. The repairs were done right the first time, at a fair price, and my truck runs like new again. You can tell they take pride in their work and genuinely want to help people, not just get the job done fast. If you’re looking for an honest, dependable shop in Fayetteville that treats you like family, Vic’s Automotive is the place. I’ll definitely be bringing all my vehicles here from now on.

Crystal Pritchett

★★★★☆

a month ago

The treatment at Vic’s was unmatched. Ron and his staff are very attentive and supportive. I truly appreciated our experience with them and will consider them for future auto repair.

Kailee Puzzo

★★★★★

2 months ago

Lexie the service advisor is very friendly and helpful. Ron is also very thorough in his work and diagnostic. I brought my car in and he was able to find some more maintenance issues that needed to be done. Thank goodness for their professionalism I will be back.

Company Support

★★★★★

3 weeks ago

This shop is one I strongly recommend. I called in and needed an urgent repair and within 24 hours, my vehicle was diagnosed, repaired, and ready for pick up. I had engine oil leaking, coolant leaking, amongst other things, and they got the job done! The best of the is the customer service was excellent! Go ahead and call them and stop skimming the reviews for more assurance.

Kadeen Willacey

★★★★★

2 months ago

Vic's Automotive is the best mechanic shop I have been to in years! The manager, service writer, technicians are amazing! Polite, respectful, and professional. The work done on my car was immaculate. The checks were thoroughly done and I now feel so safe driving!!! Thanks, Ron, Lexi, and Wayne for the wonderful service given!!! Five stars and more!!!

Everson nesbitt

★★★★★

Edited 2 weeks ago

Did service here today and it was excellent turn around time drop my car off at 9:5am and it was ready for me same day. Fixed my alternator and loose battery issues etc. Five star service! And s/o to Lexie for excellent customer service!

Patrick Edwards

★★★★★

3 months ago

​Vic's Automotive is absolutely the best auto shop experience I have had in a very long time. I've gone in for an oil change, tire rotation, and four new tires, and the service was quick and professional. ​More importantly, they were outstanding when helping my friend with a major, complex issue on their vehicle. The diagnostic and repair were handled professionally and thoroughly. Ron treated us like family. He is transparent, trustworthy, and genuinely dedicated to finding a way to fix any issue your car has. If you want honest, quality work from people who truly care, Vic's is the place to go. Ask for Ron!

Angie Lambski

★★★★★

a month ago

Excellent service. Check engine light went on mid week. Vic’s got me in the next day. Repairs made timely and my car is running great. I trust them and find the services they provide reasonable. It’s never fun having an extra bill. But Vic’s took good care of me and my car.