VIP Tires & Service

Sue Barry

★★★★★

a month ago

Had my car towed in and Dan was the absolute best. He followed up with me throughout the entire process - which took 2 days, because AAA was delayed because of the storm. Big kudos to Dan for his exceptional customer service and follow up. Dan truly went above and beyond. Thank you Dan!!

Allex

★★★★★

2 months ago

I've been going here for years, and all the people here are wonderful. They do great work, and always go above and beyond to help with an issue and explain it well. I kept having engine light issues with my Kia Soul last year, and they tried their best to fix it numerous times. It ended up needing walnut blasting which is unfortunately something they aren't able to do, but I appreciated all the time and effort they put into helping me. I now have a new car, and I'm always going to bring it here. I got an oil change recently and offhand I asked about the low battery notice on my key fob. They went out of their way to show me how to put a new battery in my key fob which they didn't have to do. I love these guys!

Elizabeth Hurley

★★★★★

2 months ago

I've been using VIP for a few years now, it started because they were convinced. But its clear their service, knowledge, and customer support puts them at the top. This past visit continues to show that. When Dan the man was able to save us big money and still keep my family safe. Even when they gave me a new but faulty alternator and I just went over the warranty they still fixed it probono. They've been able to squeeze us in and help from minor to major issues.

Dennis Urlaub

★★★★★

2 months ago

I had an appointment scheduled at 1pm thinking it was on Friday instead of Saturday (oops) Anyway they were able to fit me in on Friday. They repaired my tire for a very fair price and also gave me a Veteran discount. The guy behind counter was super helpful and professional!

Scott Laughinghouse

★★★★★

3 months ago

Manchester, NH store was great. The live chat on their website was even without the usual frustrating long pauses. Everything well explained. I decided to have my alignment done with them because they were willing to provide the before and after alignment computer printout (glad I did it!). Bought my second set of General Altimax 365 AW. This “All Weather” tire is superior to “All Season” options for winter weather traction in New Hampshire - have always performed well and given me peace of mind in snowy and icy conditions. They also provide a quiet ride for the other 95% of my driveway - which is predominantly highway. VIP Manchester, NH and General AltiMax 365AW - both great choices!

J P

★☆☆☆☆

4 months ago

Very disappointed. I have been going to VIP Tires in Manchester for 4 years. I have always had great experiences and have made sure to tell everyone I know. I don't know what happened but things have definitely changed. I took my wife's car for tires. I scheduled the appointment for 7:30am on Saturday and dropped the car off the night before. I asked for an 11am pick-up time. At 2:30pm, I finally called and was told the car was up on the alignment rack and would be done soon. I stopped in at the shop at 3:15 to pay for the service (they close at 5pm and I had somewhere to be at 4pm) and was told the car was waiting to go on the alignment rack. So, not only was the car not ready when I asked, there was ZERO communication from the store and when I finally called to figure out what was going on, I WAS LIED TO! So needless to say, I will be finding another auto shop for any future needs. Sorry VIP, you blew it.

David Park

★★★★★

a month ago

I was having an on going issue with my car, shaking at highway speed. Mechanic said not mechanical, brought to a different tire shop who sold me a tire bc it was out of round and balanced the other 3 tires. I was leaving for Florida with the car in less than 5 days so I was worried when the car was worse than before going to Jrs speed shop. So I went to VIP where they really took their time and explained things to me. Ended up buying 4 new tires and an alignment and the car drives like it’s on glass now! Thanks VIP you saved my vacation!

Christina Kershaw

★★★★★

5 months ago

My boyfriend and I are from NYC and we got flagged down by another driver while on the highway to go get our tires aligned because our wheels were wobbling. Our steering wheel was shaking and the car was bouncing a bit, so we looked up the first place and it was VIP in Manchester (we had driven up for a wedding). We called and Steve answered. He was extremely kind and professional and fit us in during a busy day. When we got there, he offered to do a complimentary once over on the car before charging us for an alignment. His words were “we don’t know it’s that and I don’t want you to spend the money if you don’t need to.” We were really grateful and it took roughly an hour. We found out we needed 4 new tires because the inside of the tire was so worn that the tires were unstable. They took us into the shop to show us our tires and explained what happened and why. It was helpful to see rather than just hear about the issue, which is how most shops operate. I very rarely leave reviews but Steve was amazing. Thorough, gracious, kind, and wanted the best for us - it felt so genuine. We got an exceptional deal on all 4 tires and he made the whole experience seamless. Thank you!!

Christopher Nagle

★★★★★

2 months ago

Jon was pleasant and helpfull before during and after the sale. Jon brought me out to my car introduced me to the mechanic. Where we went over what was needed . He did thorough explanation of what was needed before anything other than the tires were installed. It saved me money so that things were not done twice.

Christpher Iodice

★★★★★

4 months ago

I made an appointment earlier in week around Tuesday and scheduled a Saturday appointment for 10. I was early and James helped me at the counter and was very knowledgeable and polite and professional . He talked me through everything and answered all questions . Tyler was the tech who worked on the car I believe and he had me in and out for a tire issue and even set it to my psi as other tires “which I wanted but forgot to mention it “ . I was able to glare at a part of the shop through the window which gives you a sense of ease as you can see what’s going on which is a huge plus so your not stuck in a four cornered room with only a tv to look at . I’d highly recommend VIP on DW highway in Manchester ,Nh for any automotive repairs . Thanks VIP team !!

Carolyn Butler

★★★★★

a month ago

Needed 4 tires quickly and they were able To perform this within 90 minutes. Exceptional service, friendly, reasonably priced! Would definitely recommend

Sandy Woodmansee

★★★★★

3 months ago

The gentleman that helped me was awesome! I had a nail in one tire that he would not repair but found that all of my tires had been installed against the proper rotation and rotated them correctly. Having mentioned that I was a veteran he did not charge me. Thank you so much! Sandy Woodmansee

prachi kushwaha

★★★★★

a month ago

Loved their service. James was awesome in getting me same day appointment along with the tires I needed. Very helpful staff.

Guest one

★☆☆☆☆

3 months ago

Place is a joke, I've delt with them twice and both times they tried to up-sell me things I didn't need. Went once for a power window switch that wasn't working and was told that "those German cars" route the electronics for the windows through a motor in the sunroof so it would be an expensive fix. I ordered window switch online for about $40 and put it in myself, problem solved. More recently I called to see if they had a replacement tire for a flat I had, the overall set of tires is only about 4 months old, without seeing the tires on the car at all, the guy on the phone was already trying to tell me I needed 4 new tires and asked me if I had measured the tread when I said I likely didn't need 4 new tires as they're only 4 months old. Ended up taking the car to the dealer and weird, they replaced the one damaged tire without question.

Sara Henderson

★☆☆☆☆

a year ago

TERRIBLE experience at VIP Manchester. Dealt with the “Manager” who claims he was the one who put new tire on my daughter car. Totally trashed her rims! Then cursed in front of my children when I questioned his work. Absolutely applaud by the work and customer service of this encounter and will most definitely be fallowing up with his upper management team.

Leslie M

★★★★★

2 months ago

I had a great experience here. I had a nail in my tire and they got me in the same day and it was fixed in no time. Very nice guys!

Steve O'Rourke

★☆☆☆☆

2 months ago

Service was professional, but warranty on the part was not honored. I had to pay out-of-pocket despite providing documentation. Disappointed with lack of transparency. Not willing to help to complete post service and warranty expectations. After having recent conversations, the business was unwilling to locate proper documentation for warranty.