VIVID Auto Body Shop & Auto Hail Repair

Hillary C

★★★★★

2 months ago

I want to start by saying the actual work done on my car is perfect. You would never know anything happened to it at all. The paint and bodywork are top notch. But even more than that, and the reason I will always recommend them to any and everyone any time I can is how phenomenal the staff and customer service is. Everyone at Vivid was truly amazing from start to finish. Without hesitation the entire staff were always courteous, kind, and went out of their way over and over again. It really was beyond customer service. They showed me grace, generosity, compassion, treated me with dignity, and acted in ways that only genuinely good human beings would, receiving no incentive or benefit outside of their own morals and values. I am blessed to have met each one of Vivid's team, and I can never thank or repay them enough for helping me. I appreciate you all so, so much.

Keith Davis

★★★★★

a month ago

We had my wife’s car worked on by Vivid several years ago and were happy with the results. So, when I had a side-swipe with a neighbor’s car I thought we would try Vivid again. Not too bad, but I knew if I ran it through insurance it would be in the thousands of dollars. I asked Ryan if they could try just buffing it out. He noted some small dents that I couldn’t see and said they wouldn’t be able to resolve those, but would try to do what they could. A few hours later he called and asked me to take a look at it. It was fantastic! I wouldn’t have known there was any damage at all. And he even touched up the paint where it had been scratched. I expected a bill for several hundred minimum, but he said no charge. He had done the work himself! We will be going back if we ever have need for body repair again.

Beni Bultongez

★★★★★

a year ago

5/5 Very happy customer highly recommended!! I was involved in front bumper (which eventually came off entirely) fender bender accident & was left with a good amount cosmetic damages, the shop here at Vivid auto body virtually restored my vehicle back to stock! From the first picture you can see the damages (which later completely exposed the interior) and the picture after is great piece of work that these people have done +the interior detailing was the icing on top.! I hope i don’t find myself in a situation needing their service’s again but I’ll be more than happy to come back and , again, highly recommend this establishment. Took my vehicle to my primary mechanic and he concurred that the job was very exceptional work. Great customer service and even better service.

Denver Gabriel

★★★★★

3 months ago

I had an excellent experience with CARSTAR Vivid repairing my front bumper. The team was professional, friendly, and kept me well informed throughout the entire process. The repair was completed quickly, and my bumper looks brand new. They made everything stress-free, and I couldn’t be happier with the results. After I mentioned my upcoming trip in a couple of weeks, the team acted swiftly to ensure my bumper was fixed in time, without compromising the quality of their work. I highly recommend CARSTAR Vivid for top-quality repairs and outstanding customer service.

Neal Gray

★★★★★

2 months ago

Never a good time to have a car accident, but my best decision was picking them for the repairs. The communication and concern for you as a client is their top priority. You always worry about getting extensive repairs after an accident, but they took care of me and made sure I was most important versus the insurance companies. Top shelf detailing once it was all done had me feeling like I had a brand new truck when I left. I fully recommend them if you have any issues in the future or need any help.

Danielle Totin

★★★★★

a year ago

In May of this year, a tree fell on top of my vehicle during one of the worst storms we have had. My car was pretty dented up all on the passenger’s side along with tons of scratches from the tree branches. I couldn’t have found a better body shop to work with to repair the damages. The kind people at VIVID Auto Body Shop made this process a breeze for me. What I thought was going to be a major headache, turned out to be such a smooth and stress free process. My car looks even better now than the first day that I purchased it! Ron is one of the nicest people I’ve ever had the pleasure of meeting and I will send anyone his way that needs any repairs/body work on their vehicle. Kailey was very kind and provided me with text updates twice a week on the status of my car. Cody in the office was also very kind and helpful. I can’t say enough good things about this place and the people who work there! The communication was amazing every step of the way! I give this place, the people, and the work they did on my car a 15 out of 10!

Katie Saunders

★★★★★

3 months ago

My experience with the Carstar family has been nothing short of wonderful. They were the first faces I saw after my huge car accident and I am so grateful they were. Every single person I interacted with was delightful, and that’s coming from someone who had an insane amount of rage/adrenalin going from the car accident not an hour before hand- I was not in a smiling mood but they brought it out thru their excellent customer service and fabulous staff. I received weekly updates letting me know where my car was at in the process, and they managed to get about 95% of the parts from Toyota factory which was amazing (my whole front end was smushed like a can and 18/19 parts had to be replaced to 95% from the manufacturer is a feat). They even detailed my car before I came to pick her up. I will forever be grateful to this business, and would recommend them to anyone in a heart beat. If you’re on the fence, or doing your research on who to go for to fix your car– this is the place. Hands down, no more research necessary. Thanks again you guys!! Beautiful job!

Laura Ruggeri

★★★★★

3 months ago

This was an amazing experience. I was worried because my insurance company chose the collision repair shop, but from the moment they called to make my appointment I felt at ease. The customer service was exceptional. The quality of work was exceptional. My Jeep Grand Cherokee is 10 years old and I drove away from the shop yesterday feeling like I got a brand new ride. I can’t say enough good things about this experience. I highly recommend!

Maddie M

★★★★★

2 weeks ago

Excellent job on repairing front clip and custom paint! The detail work done on the inside was impressive. They made an 18-year-old car look new! Highly recommend!

Meghan Metcalf

★★★★★

2 months ago

The entire team was absolutely amazing to work with. Dealing with someone else’s insurance is truly a nightmare, and they handled it with extreme professionalism. My car turned out better than it did when it went in! Clean as a whistle!! Highly recommend going over to see Ryan! He’s one of the best in the business!

Jennifer Kindle

★★★★★

2 months ago

Vivid did a great job on my truck and working with the insurance companies to get me OEM parts. My truck was clean inside and out when I picked her up!

Erfan Sadeghian

★★★★★

a year ago

Where do I start? This shop has gone above and beyond to repair my baby. After sorting out parts availability, and sorting out insurance push back to get my 1973 vehicle road worthy again. Parts are nearly impossible to find for it, Vivid Auto Body went to the fullest extremes to get my car to better than showroom quality. Highly, highly recommend Vivid Auto Body and their team. In a word with a lot of mechanical and body repair imitators, Vivid is the real deal. Experience, and knowledge is priceless and the work speaks for it self.

Destiny Montgomery

★★★★★

7 months ago

Ron was amazing! He was honest and upfront, told me my scratch could be buffed out instead of upselling me, and had it fixed in no time. My car looks brand new, and the whole process was quick and easy. Highly recommend this honest, family-owned shop — 10/10!

Karen Hatchett

★★★★★

a year ago

I am more than happy to share my experiences with Ron and his staff. In January, I was side swiped by a Dart transit bus. In April 2024, I went to a different auto body repair with very good reviews, but they lacked communication. At the end of May, I began praying and seeking an honest place. By the way, I'm not from Texas, so that made the hunt even harder. God led me to Vivid Auto, and I met Ron. Ron is very kind and thorough. He communicates effectively and makes certain that his customers are satisfied beyond just being happy! He told me that when they are done with my Jeep, it will look like new. He was right! He also told me that if there are any issues for me to not hesitate to come back and he would make it right, he was right again! There were a couple of small issues; my trunk and the side panel on the door he replaced that needed attention, and he didn't hesitate to fix the issues. Ron was always welcoming and very pleasant. I will definitely recommend anyone who needs body work to give Ron and his team a chance. They are all very good and honest business people! I will forever be a customer!! Thanks to Ron and the Vivid Team!!

Daniel Fenton

★★★★★

3 months ago

I HIGHLY recommend Carstar. They are friendly, professional & do outstanding work. They gave me regular status updates and finished the repairs in a timely fashion. My vehicle truly looks like the accident never happened. Do yourself a favor- use Carstar and get it done right the first time.

Drewr1976

★★★★★

a month ago

Everyone there was professional, polite, and kept in touch during the whole process. Highly recommend if you ever need a repair/body shop.

Tony Lee Hernandez

★★★★★

6 months ago

QUALITY WORK PEOPLE. QUALITY WORK!!! I’m very satisfied with the work that this shop did with my baby. My GMC SUV got hit in the curbside parking lot. My car is my lifeline and over a 10-11 day time span they were able to fix everything needed, paint it, AND they even detailed the inside. Please support this family business. The girl at the front desk got all my information the day I dropped my vehicle off and we sat there and talked like we knew each other forever. The manager Ryan made me feel comfortable that I was leaving my car in great hands. Scared as I was, these are quality professionals that are super personable. I didn’t think they would be able to make my pearl white car look so new but they did it. Thank y’all Vivid. Y’all are amaze balls!