Volkswagen Lakewood Service Department

Cheryl Otto

★★★★★

6 months ago

Took my car in for an oil change and had great service, especially from Eddie Curiel, a service advisor. He was very knowledgeable and even had a coupon for me to use. I was in and out in no time. Eddie kept me apprised of how things were moving along and set up a follow up appointment for additional service my car needed. Very satisfied!!

L Strauch

★★★☆☆

5 months ago

Well I hate to complain but…. I had a 10:00 “appointment” for an oil change. I didn’t get out of there till 11:45? Once the tech started working on my car it took him around 30 min to do the work. So my question is- what’s the purpose of an appointment? Generally, one would assume that if you have an appointment, the work would start at the appointment time or soon after not an hour and 15 min. after the appointment time?? If the appointment time is meaningless what’s the point of having one? The service writer and tech were fine but the scheduling, not so much.

Eric Lovely

★★★★★

4 months ago

My last service experience here revealed true integrity. We had a tire warranty issue, that I should’ve followed up on better and more promptly, but this department took care of me much better than expected!

Daniel Swigert Jr

★★☆☆☆

5 months ago

Dropped the ball on customer service. Poor communication. No added convenience or service. To compare, McDonald's washed my car every visit and would pre check my alignment before telling me it's time for an alignment. Here, I don't even know if they topped off my fluids, no one said one way or another.

Tate F

★☆☆☆☆

5 months ago

Horrible dishonest people. My grandmother in law brought her car in because she thought the AC wasn't working. In reality, as seniors sometimes do, she forgot how to work the climate control in a new car. There is factually nothing wrong with the AC, but these dishonest people thought they could get one over on an old lady, and quoted her for a new compressor instead of of kindly reminding her how to work the climate control. Fortunately, we intervenened and she didn't waste her money. When I was an Audi tech 14 years ago, my service manager specifically told techs and advisors they would be fired on the the spot if they ever were caught doing this kind of thing. Whoever decided to attempt this today deserves that and nothing less.

Ali Marsh

★★★★★

6 months ago

Outstanding customer service from Eddie—I got my oil change in half the time expected, and he was professional and personable. I was pleasantly surprised, and that’s rare when it comes to car maintenance!

Mackenzie Hebbelman

★★★★★

6 months ago

Great experience here! I recently went in for an oil change. The service was great and Kat was very helpful and friendly during the process! I will definitely be going back for more services.

Shannon Ann

★☆☆☆☆

5 months ago

They do not comminicate or return calls. I had no idea what was going on with my car for a week. I ended up having to get a ride there and take it back. But that is nothing compared to a prior time when I gave them $1500 to do some work which didnt fix the problem and they just threw their hands up in the air and told me they couldn't fix it. I had to get a new car.

Bridget McKinnon

★★★★★

5 months ago

The staff is incredibly nice and takes the time to explain services if necessary. Always appreciate up front service when it comes to my car! Eddie has been amazing!

lisa Riley

★★★★★

2 months ago

Great customer service.

Mary Looney

★☆☆☆☆

5 months ago

I am not happy with the experience at all. You tried to take advantage of me and tell me I needed work on my air conditioner . It did not need work! I am 85 yes old and never try to fool me again!!

Sydney

★★★★★

7 months ago

I had a great experience at this Volkswagen Dealer. Tyler specifically was very knowledgeable, patient, and helpful! Car shopping can be very stressful but this team really made the process seamless. Highly recommend buying your next car here!

David

★★★★★

5 months ago

I had a coupon (thank goodness), I thought I signed up for $400-500 worth of work discounted to under $400…I was pretty far off base

John Mitchell

★★★★☆

5 months ago

The service advisor was very helpful. I've been very satisfied with the service since changing to this dealership.

Alec Vasquez

★★★★★

Edited 4 months ago

Kat was fantastic! Fast and responsive and got my car in and out. Shes so smart! Ws in the chat🔥

Margaret Frazier

★★★★★

4 months ago

Exceeding expectations—-professional, efficient, clear info. Excellent customer service all the way around.

Holli Gallaher

★★★★★

6 months ago

The experience was so easy. Loved tge personalized attention and Kat the vw advisor is really amazing!