Advance Auto Parts

A Cawley

★☆☆☆☆

3 months ago

I went in to warranty out a defective alternator that I bought online. Instead of warrantying the purchase they processed it as a return and charged me for a new alternator which removed my $46 online discount.

Alireza Sarvghadrazavi

★★★★★

a year ago

Fred the manager, went out of the way to help me get my brake light working. This is why i will continue to comeback and see him. This company lucky to have employees like him.

Ace M

★☆☆☆☆

8 months ago

Purchased a battery from them, within a year it was dead. Took it to my mechanic who verified and showed me that it was a bad battery. Purchased a new Interstate battery from my mechanic (better than what they sell anyway) and took the bad battery back to the store WITH the receipt. Explained what happened. They took it in the back and said they’d try to charge it and test to verify. Got a call the next day so I swung by. They never showed me the test or the battery, but claimed it was good. Said they’d try couldn’t offer me a refund, but could give me a new battery (same one) or offer store credit. Now why would they be willing to offer a replacement or store credit if the other one truly was not bad? Will NEVER purchase another penny worth of product from Advanced Auto in my lifetime.

Ed Sal

★☆☆☆☆

7 months ago

I stopped by today during lunch to grab some transmission fluid. I walked in and an older gentleman sales associate with gray hair was behind the counter talking to an older lady customer for a good 15 minutes about nearby grocery stores. I stood in line while they were catching up. Finally after 15 minutes the old lady said she had to leave. I walked up to the counter and the old gentleman associate just said "yes?" I told him I needed transmission fluid for a specific car and he said "go to the back wall, the transmission fluid's there, any of those should do." I needed specific cvt transmission fluid so no, any of those will not do. I grabbed what I needed, paid and left. This individual was not very helpful

Treza Olima

★☆☆☆☆

10 months ago

I visited the store to purchase a new car battery and approached the register to ask for assistance identifying the correct one. As I walked up, the employee (an older gentleman) abruptly asked, “What do you want?” I explained what I needed and mentioned that I would also require help with the installation. His response was, “You will install it yourself.” Despite this, I waited inside the store for assistance, but he never returned to help me. I even went out and sat in my car for a few minutes, hoping someone would come, but no one did. Eventually, I decided to leave and went to O’Reilly Auto Parts instead, where I received the help I needed. That employee’s attitude was unprofessional and lacked basic customer service. He was extremely rude and dismissive throughout the interaction.

Jess Bradin

★★★★★

9 months ago

Howard was some good, old fashioned, customer service. Very helpful, and funny. Even helped me figure out the ACTUAL year of my car (2021, by the way). Will be coming back for refreshing convo and non scripted service

Wilson Home

★★★★★

a year ago

The store manager is extremely helpful. You went above and beyond to replace my battery terminals test my battery explain everything to me. He was really easy to work with. Harold was very friendly as well. Once you got through his grumpy disposition He was really very funny. The store in particular is extremely well run and is now my go to place for any car part needs. I can’t say that about all advanced auto parts. The one I’m 95th St. is not nearly as Friendly.

Trevor Cabrera

★★★★★

4 months ago

Martin was very helpful, would go back because of his great customer service.

Blitzcrig

★★★★★

3 weeks ago

Always available for answers. Quick service!

Armen Budagov

★☆☆☆☆

9 months ago

Stopped by Advance Auto Parts on a rainy day to grab a set of windshield wipers. The employee looked up my vehicle in their system, but I was given the wrong size. When I asked for clarification, I didn’t get much of a response. I ended up trying to install them myself in the rain, with my kid in the car, and unfortunately one broke during the attempt cause i was pushing it thinking it should fit. Between the weather and having a little one with me, I wasn’t able to return them. Overall, a disappointing experience—especially when you count on a national chain like this for accuracy and service. $70 bucks down the drain.

T H

★☆☆☆☆

11 months ago

The man that checked me out at 3:21p on April 5th was deplorable. I made sure to fill out the survey and it asks if you were greeted when entering the store. Not only did that not happen, I wasn't greeted at check out either. Very awkward, but what made it worse was when scanning my product the man commented, "who buys this stuff?", shrugs his shoulders and made a face. Nothing was said to me or by me to encourage such an interaction. The rest of the check out was just as uncomfortable. Then, he turns to his coworker and asks if he'll get in trouble since he was supposed to leave at 3p. So, you're telling me this interaction never should have been possible? How did this man get hired when he has poor social skills and no filter for his mouth or facial expressions? I normally go to Auto Zone or O'Reilly's, but I made a mistake that I won't make again.

dylan dykstra

★★★★★

a year ago

I typically have a little bit of trouble at this location. It’s near my place and there is no one else so I just deal with the flaky customer service. Today though Erica(hope I’m spelling that right) greeted me, helped me, tested and replaced my battery faster than it usually takes to check oil. She did a great job! And I will be coming back with less concern if she is there.

Heather unome

★★★★★

a year ago

Their customer service is amazing. Our battery died and there was a modification with the stock battery size. Igor helped me quickly and pleasantly even giving me grace with my frustration at the situation. He ordered a new battery right away and even gave me the core charge back. Thank you thank thank you!!

Ali Podraza

★★★★★

2 years ago

Antonio - This guy. He has amazing customer service and really helped us out in a bind with a new battery. We were quoted at another place over $400 for a new battery plus installation on top of that. Called and spoke with Antonio and he took care of us. Thank you so much! We will definitely be back because of you. Angel - Thank you, sir, for the battery installation. You were quick and efficient, but didn't miss the important details. You guys rock.

HM

★☆☆☆☆

a year ago

I just bought a Radiator hoses repairs kit and in the instructions said: put the Apply in water( room temperature) so I asked him a half cup of water( I have a cup and I know Quick trip is just on the other side). The MF said with rudeness: we don't have water !!! I swear to God never go back to any of their stores again even I was a customer for years.

CHRISTIAAN LEYVA-SHAGOVAC

★★★★★

4 months ago

Super helpful in finding the right part for my car.

Kale James

★★★★★

2 years ago

Today I needed a car battery. Spoke with nice man name Howard. Howard was so friendly, knowledgeable and exceptional worker. Howard gave me helpful advice on my car battery and also gave me tip to buy something for car erosion for my battery. Howard installed my battery with no problems and it was pleasure talking with him the whole time he installed my battery. Howard is exceptional worker. Anytime I have to come to Advance Auto I will ask for Howard. Thank you again for your job well done Reggie.