AutoZone Auto Parts

Ty Summer

★☆☆☆☆

a month ago

On February 26, 2025 at approximately 4:57 PM CST, I visited the AutoZone location at 3728 S Carrier Pkwy and experienced conduct from the store manager, Gordon Yates, that was both confrontational and professionally concerning. From the outset of my visit, the interaction was marked by an unnecessary level of scrutiny and escalation that did not align with standard customer service practices. What should have been a routine transaction became an uncomfortable and adversarial exchange. When leadership at the store level demonstrates behavior that feels hostile or disproportionate, it raises broader concerns about training, accountability, and oversight. Store managers represent the culture and standards of the organization. This review is not written lightly. It is written in the expectation that executive leadership will evaluate whether this location is operating in alignment with AutoZone’s stated commitment to professionalism, respect, and customer care. Customers deserve consistency, fairness, and dignity especially from management. I trust this matter will receive appropriate attention.

Michelle Hart

★★★★★

2 months ago

Kenny is amazing I don’t know how much he makes, but he deserves to make a lot! He’s very Knowledgeable, friendly, super helpful and he did everything with a smile, this is so much appreciated in this day and time thank you, Kenny!

Maisha A

★★★★★

5 months ago

Danny was great and super helpful. While he was testing and replacing my battery he was super kind to engage in conversation and let my brother watch to learn some car basics. I really appreciate the service we got with him and will be making a point to go to that location to get help from him!

Brownie Bostick

★★★★★

5 months ago

I stopped in with battery issues and Kenny went above and beyond to help me. He took the time to explain my options, broke down the warranty details in plain language, and gave me honest advice that ended up saving me money. You don’t usually get that kind of patience and real customer service anymore. I appreciate him taking the time and looking out for me. If you need help, ask for Kenny, he knows his stuff.

Diana Dee

★★★★★

7 months ago

Thank you Auto ZONE. I arrived to the South Grand prairie location. I walked in. Great employees. I told them battery dead, got a battery jump just to get there. Sold me a new car battery. Great warranty. Only two employees working and they were so professional and courteous. One installed my new battery within minutes. High praise to AutoZone.

Ashlee Plummer

★★★★★

7 months ago

Austin E. is one of the best if not the best employee I’ve ever encountered at an auto parts store. It’s in the hundreds! He is an amazing person and definitely needs to be recognized for it! Left from across the street with no purchase and spent hundreds here in minutes! Beyond helpful and knowledgeable!

G. Sanford

★★★★★

6 months ago

Stopped in to purchase a headlight bulb and Austin was so nice, knowledgeable, and kind. He even helped replace my bulb on the spot. Great customer service—thank you, Austin!

Jay Walker

★★★★★

6 months ago

Just went here to pick up a headlight bulb. I had no idea what I was doing when I tried to change it in the parking lot. Micheal V came out and helped me changed both bulbs. I didn’t even ask for his help on changing it. Just to help me figure out the correct bulb under my hood. He went above and beyond and changed both for me and showed me how to do it for next time. He was so amazing!

Ruby Rambles

★★★★★

7 months ago

Great service, the staff was kind and accommodating when I got stranded there with a bad alternator. They didn't hesitate to check my cars battery and alternator and charged up my battery, and had some tools available for my to use to get a new alternator on. They even let me charge my phone and gave me a free cleanser wipe to clean the grease off my hands. This AutoZone helped to make a frustrating situation better, thanks!

laura

★★★★★

10 months ago

I didn't even go here, I called to ask if they replace car batteries and the man on the phone said yes depending on the brand of car and then proceeded to ask me what problem I was having with my vehicle. He went down a list and told me all the things it probably wasn't and advised me to get my car looked at. He not only saved me time driving to the store, but he took the time to talk me explain the possibilities. I wish I asked for the man's name so I could give him credit, but his level of customer service is above standard. Thank you kind man!

Teresa

★★★★★

9 months ago

I stopped by this Auto Zone store earlier this evening to have someone check to see if one of my tail lights were not working…. So, a young guy (Austin) was there to assist me. He was very professional and helpful to me, and nice-looking I must add. Thank you Austin!!🤗

Perla Hearn

★★★★★

11 months ago

I want to give a huge shoutout to Michael Lopez for his amazing customer service! He was super nice and quickly helped me install my new windshield wipers with no hassle at all. It was fast, easy, and stress-free thanks to him. Before coming to AutoZone, I had stopped at O’Reilly across the street where the assistant manager was extremely rude. When I asked about wipers, she basically told me to go grab them myself and pointed to her co-worker saying, “Maybe she can help.” Michael was the complete opposite—professional, helpful, and kind. Thank you, Michael, for turning my day around

Elizabeth Calhoun

★★★★★

7 months ago

Andy took great care of me. He replaced the rear windowshield wiper on my Chevy Spark in less than 2 minutes.

Gloria Alen

★☆☆☆☆

2 years ago

They want to give you a hard time about finding a simple fuse in the system . No one is helpful. A bunch of kids working that don't know what they are doing. No one cares to help you regarding something simple like finding a simple fuse for someone that is a driver for a company. Watch. Now I'm gonna go to another auto zone and they will definitely help me fix my problem. Trash 🗑️🗑️🗑️🗑️

Baba Akorede

★★★★★

Edited 4 years ago

In and out. Helpful flirty lady. She was very helpful, friendly, and a little flirty, in a good way😊.

James Ivy

★★★★★

a year ago

I decided to buy a battery from this location today and needed it installed for my Nissan. Sierra and Hernando both provided me with awesome customer service experience from the sale to the installation. They both were really nice! I was in and out within minutes and had no issues whatsoever. I will definitely be back for any car needs and anyone reading this should too!

Tashera Jordan

★★★★★

10 months ago

Eli M. Was very helpful and knowledgeable with our diagnostic test and assisted us with our Mass Air Flow Sensor purchase. Darrent and I appreciated the support and help. Stay Blessed young man!