Az Automasters

K. Jones

★★★★★

9 months ago

I brought my new truck in for an inspection, and Keith did a great job! I was very happy with the inspection work they did,, and the fact that they didn't find anything major. The best part of the whole experience was the bill. All he asked for was a decent review. If I need help with this truck I'll certainly give them a try.

Lalo

★★★★★

Edited 6 months ago

UPDATE: Mike the owner reached out and made it right with a full refund. I do appreciate him reaching out and apologizing. I will try the shop out again should I ever need anything done as I feel this is not a common occurrence at this place. Well I came to this shop because of the positive reviews. Took my car to get some suspension work done and the first picture is what I got sent home with. They left a gap between the control arm. They had called me and asked if the car was in an accident or something because of the gap left after replacing the arm but it’s never been in any accidents. I had the car on Jack stands the day prior to taking it in because I was going to do the job myself and it did NOT look like that. My guess is they bent the frame when prying the old arm out. I called once I got home (this is when I inspected the work) and was told they’d call me back, they did not. I went in the next morning and was told “well we can put it back on the lift and check it out, but I’d just drive it like that and come back if you have any issues.” Crazy! Was told that they trusted their techs word and his work. That’s a lot a of trust on somebody that left my car this way. I ended up fixing it myself (picture 2). The wild part is when I was fixing it myself, I noticed the sway bar end link was NOT bolted on and they trashed my brake dust shield on the passenger side (picture 3). Not gonna say avoid the place as plenty of people have left great reviews, but definitely check their work prior to signing anything or leaving the shop. Paid $500 for this. It’s just unacceptable.

Leanne

★★★☆☆

Edited 4 months ago

Edit: Upgraded from 1 to 3 stars for benefit of the doub and for them trying to reach out to us to right a wrong, which we appreciate. Went to another mechanic for an oil change recently and they secured the cover under the car with no issues. This time we paid attention to see if the cover dangled under the car but it was fine and we didn't even have to say anything. I'd recommend AZ Automasters take another look at the quality of mechanics they've hired. Original review: This is a long overdue review. Debated writing it but recently finding our cabin air filter incorrectly put back in made me feel like we needed to speak up. We went in for an oil change based on all the good reviews here and noticed that the cover for under our car wasn't properly secured so it was dragging on the road. Not sure what happened to the screws but we ended up just securing it ourselves with zipties. Could be a coincidence but our tpms sensor light suddenly lit up, as well. Additionally, a couple months later, I remembered that they had mentioned that our cabin air filter needed changing and I decided to check it today to find that the air filter has been improperly out back in and was bent (see pic). They had also mentioned our struts, control arms, and sway bar needed replacing which we're glad now we didn't follow through with them...

Brent Carver

★★★★★

a month ago

Can't say enough good things about Mike, Phil and the team at AZ AutoMasters. During my initial interactions with Mike and Phil, I could tell they listened to my needs, cared about me and the service they provide, and would be great to work with. Shops like this are hard to find and I am looking forward to being a repeat customer.

Tracey Good

★★★★★

5 months ago

I came in for an oil change and had a great experience! The staff was friendly, professional, and got me in and out quickly. They were upfront about pricing and didn’t try to upsell anything unnecessary. I really appreciate the honest service—definitely my go-to shop from now on.

Jerry Richardson

★★★★★

4 months ago

Hello. The people at AZAutomasters are a rare type of people. Women, please listen. This is a place you can trust. Many shops unfortunately take advantage of women, not this one. I am a retired technician, and I would have loved to work for Mike the owner because of his work ethics. I sent my niece to them, she being a single mom. The staff are real humans not people trying to make a quota or sell you something that you don't need, and they know what they are doing. They do their work well, and have an attention to detail which is rare these days. I confidently recomend them to everyone. You can't go wrong here, give them a try. Thank you everyone at AZ Automasters for a pleasant experience, and in treating my niece very well.

Justin Fogel

★★★★★

10 months ago

AZ Automasters did an outstanding job on my 2008 C6 Corvette. They installed a full exhaust system along with several other power upgrades, and the difference is night and day. The car is making a ton of power now and sounds absolutely amazing—aggressive, clean, and exactly what I was hoping for. What really set the experience apart was the owner’s involvement throughout the entire process. He was hands-on from start to finish, making sure every detail was dialed in and that I was completely satisfied with the results. It’s clear these guys know performance and take pride in their work. Highly recommend AZ Automasters if you want serious results and top-notch service.

Kat Guisinger

★★★★★

Edited 5 months ago

I just found this place mayb a month ago , cuz they had good reviews working with my extended warranty company . Which was a HUGE hassle in 2022. They made things happen so fast I was super impressed w the interest Keith took in my vehicle, even made sure my warranty company got me a rental in a timely fashion as well. I'm back today for a couple other issues separate from the original issue , but it's cuz I felt like this place wasn't scamming me , they communicated every step of the way, answered every question I had thru out the process as well, and that's why I'm back! I hope after this week I don't have to see Keith for awhile , but I'll def be back here if I have to get my car worked on again

Andrea

★★★★★

3 months ago

While I didn't visit this specific location, I could only imagine them being the exact same as the workers at the Baseline location. Pleasant and kind... Sweet and caring. As I stated before Mike is a true God send and I highly recommend you come here with any car troubles you have.

Samantha Cole

★★★★★

Edited 6 months ago

Edit 9/4: Really grateful for their thoughtful response and dedication to customer service. I'm really glad and feel extremely comfortable and confident continuing to get my vehicle serviced with AZ Automasters. ------------ My boyfriend recommended me this place as he has been going here for over a decade. I had an amazing first experience with Keath being extremely helpful. However, I went in today and was extremely disappointed that they were trying to charge $52 to install a Costco battery I brought in. I only scheduled my oil change there to support a local business expecting the battery change to be a quick and easy swap because it's a job I could do myself in five minutes. I was willing to pay some amount for the service but I found $52 to be a near scam price for a battery that doesn't have a complicated installation. Every other time I have had to change a battery for my car, it was free to have it installed at various different retailers. I was also informed after the oil change that the EPS in my car could not function because my battery was so low. I am surprised they let me leave the shop with my vehicle in that condition. Fortunately, I am staying less than five minutes away but it certainly was an experience driving without power steering. So, when I got home, I did the job myself in 5 minutes. I wouldn't have waited the entire weekend with no car to get the oil change if I knew they were going to charge that much to add on a battery change service. I'm really quite disappointed.

Nichole Gonzalez

★★★★★

6 months ago

AZ Automasters is the only shop I fully trust with my vehicles. They’ve always been reliable, honest, and quick with any repairs or maintenance I’ve needed. Truly a hidden gem. I recommend them to anyone looking for a shop they can count

John Hunt

★★★★★

6 months ago

Had them replace lower ball joints and sway bar links in my 09 ranger. They did a great job for a fair price. My parents used them a while back as well to replace an intercooler in their vehicle and they did that great too. Highly recommend!

Lisa Merris

★★★★★

7 months ago

They were able to get my car diagnosed and repaired within 3 days! Where the dealerships were quoting 5 to 10 days just to diagnose... My extended warranty covered pretty much everything. I will be coming back for all future Repairs and routine Maintenence! They are amazing!!

Pete Moreno

★★★★★

7 months ago

I have been using AZ Automasters for almost 2 years now and will never go anywhere else for my auto repair needs and maintenance. It's rare to find an auto shop that you can actually trust. Keith is the best! He is extremely professional, so welcoming and helpful. Can't recommend them enough to anyone looking for any auto repair needs!

Trevor Graf

★★★★★

7 months ago

I tend not to write many reviews, but wanted to take a moment to show my appreciation for AZ Automasters. To make a long story short, I had the same mechanic for a while and he moved. I've always believed that you need to keep the same mechanic that you can trust. After tons of review searching and price checking, I landed with AZ Automasters. The entire experience from beginning to end was professional, enjoyable, and cost efficient. I needed a lot done on my vehicle and AZ Automasters came in between 27-45% cheaper than every other quote I got. They kept their word on the timeline that it would take. They even called me when a part was going to be $10.00 more than they initially quoted me. Not only would I recommend AZ Automasters, I will be continuing to use them going forward for both of my vehicles. The services that I had done were: A/C Compressor replacement, Radiator Hose (both upper and lower) replacement, and Oil Change on a GMC Terrain.

Kathryn Foster

★★★★★

8 months ago

I found AZ Automasters after having a nightmare of an experience with another dealership. I was really struggling on what to do with my situation after spending a ridiculous amount of money and still having the issue with my car not being fixed. Mike at Az automasters was so patient and HONEST. He walked me through everything and made sure I understood what was going on. I have never felt more comfortable trusting my vehicle with a mechanic before. As a single mom on limited income i can not express enough how grateful i am to have found a place i can trust. I highly recommend this company and really do trust their service and professionalism. I also love that they are locally owned. Thank you again for your amazing service!

Valley Tree

★★★★★

8 months ago

Very happy! I had an A/C issue on my Ram truck that was still under warranty, and their owner Mike made everything right, super happy that they took care of me! Also, the gentleman at the front counter who I believe is their service manager is an incredible guy. Super knowledgeable, friendly, and explained everything to me in detail, and fixed the problem for me. Just wanted to say thanks for taking good care of me! 🙏