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About Business
Conveniently located in Blue Springs, MO, Caliber Collision has established a strong presence in the Car Repair market. They have specialized expertise in Auto body shop, Auto bodywork mechanic, Auto dent removal service, making them a top-choice Car Repair specialist in Independence. Backed by 12 satisfied customers, they currently hold a prestigious 3.8/5 star status on our platform. They take pride in serving the diverse needs of Blue Springs, MO residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Caliber Collision is the go-to destination for quality and service in Blue Springs, MO.
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Google Reviews
Elizabeth Cox
★☆☆☆☆ I chose Caliber because they are on my insurance company's (progressive) recommended list. I took my Suburban in on 11/7. At that time a gentleman came out to assess the damages. He walked around my vehicle with a marker and marked all my little scratches, dings, dents, etc. A CYA, which I understand since they have nothing to do with the repairs.I did point out that my chevy bow tie on the hatch is missing and told them about my driver door handle being partially broken.I showed them how I open the door 4 times in a row.He circled the handle and drew an arrow to the left side(which is how I open it).I Went inside and spoke with the lady and she said I would hear from my insurance company if they decided to total it out, or I would hear from them by Tuesday afternoon (11/11) if insurance would be paying for the repairs. I didn't hear from anyone.I called caliber on 11/12, and they said they forgot to call me. They said they had some parts on order already.I got text messages from them and an automated system that seemed to contradict each other.I did call a couple times to get updates on the progress because of that. On 11/25 Chase called me to tell me that my vehicle was ready but that the person who washed it broke my handle. He said he got the cost down to $70 that I would have to pay to get it fixed.I told him I wasn't going to pay anything since I didn't break it. Im sure the guy forgot there was a special way to open it when he washed the markings off. Chase called me back and said the company wouldn't pay for it, but he would pay out of his own pocket.He had to order the part and it should be ready the next day. He called the next day(11/26) late afternoon and said they had been working on the handle for over 3 hours and they were having a hard time with it. I suggested maybe it was the part. He said he was going to order a new one and try again. The next day was Thanksgiving so I wouldn't be getting it back then(understandable). I got a call on 11/28 saying my vehicle was ready. I was excited since it had been 3 full weeks! My husband and I went to pick it up. It was out front so we took a look at it. We noticed a few things. There was a paint chip on the bumper, the bumper where it meets the head light had a hump, there was a couple imperfections by the grill, and there is a large gap from left to right where the hood meets the grill.We went inside and the lady at the desk came out with us to look it over together.I pointed out all those things to her. She sent out a lady named Jessie.I pointed out everything to her and she had nothing to say about the paint chip in the bumper. She said the bubble part on the bumper would fix itself when it gets warmer(so I guess next year), the other 2 marks by the grill- that's the way the parts came in and they just painted them. She said the hood looks like that so you can get your hand under there. It was apparent that this was going no where, and she did not care, so we just went in and paid our deductible and left.I got less than a mile away, and my oil lamp light came on and my suburban said to turn off the engine.I pulled over on 40 highway and my husband had to go run to a store to get oil. While im sitting there waiting I notice the plastic piece on the inside of the door handle is not in all the way and I couldn't push it in either.Obviously they got frustrated with it and just left it that way. Then I noticed the gas gauge was a lot lower than it should be for them claiming to have only used 2 miles.I called to complain while sitting on the side of the road and it feels like they don't care about any of it. If you take your car to get a paint job, would you be okay getting it back with a paint chip already? And i have to wait for the weather to warm up for my bumper to look like it should? I will say that the front desk person, the gentleman who marked up my vehicle, and Chase were nice. Jessie needs to do better or not come out next time. I will be calling my insurance company today as well. Also, customer last name is Wing, and vehicle is Suburban LTZ.
Deon Mckinzy
★★★★★ I would like to give some great thanks, and feedback to the people who work for Caliber collision. hey are so awesome for what they did for me . They did not have to but they did an assessment of my car I just brought a few moths ago . They did great in giving me some advising on what to do about damage that was not disclosed in my auto deals with a dealership . I had to bring it a couple of times back to them because of the car not being safe to drive , in which the dealer took it back but at one time fix damage that on the vehicle .The fixed the superficial damage , but the important issue of why It was brought to my attention by Caliber collision However, as of today I got a green stamp of approval that the car is and is in deed drivable safely on the road, with no concerns . I applaud these guys because any other person would have really milked me out of some money . But they were honestly looking out for me as the consumer . That important to me because it seems that just you think there is no humanity is world this happens . Where you have people here that do the right thing . So , even thought there was to money transaction done , I had to say I have the best experience here .
Txawjzoo Lor
★☆☆☆☆ This is the worst place for body repairs. Collision repair is an appearance repair. Shitty work will show up. Paint on my car was quite a few shades off. Im surprised they tried to ship my car. Come on guys. If you can't even see a mismatch in color, you shouldn't be doing body work. My hood was sticking up about a half inch. I thought they didn't close it only. No, it was already close. My door that was hit was way off, the window was sticking out and not even closing properly. Upon inspection, many parts weren't even installed. A bumper light fell off in the parking lot when I tried to pick it up. They took car back to refill their screw ups just to find out that they were still missing pieces for the car and it was going to take alot longer. Apparently a piece was on backorder and they weren't able to get it. This is after my car was put back together. My vehicle was taken to them because they were recommended by the insurance company. They were supposed to be subaru certified but I doubt that. They rewrote a new supplement and told the insurance that the issues were not from the accident. This concern was for the door and bumper they just installed. Poor workmanship. Own up to your mistakes. Don't try to pawn it off and blame the job you did and prior. You were paid to do a job and now you're blaming the parts. Its not the customers fault. If you got bad parts, that's on you. If you want your car fixed, avoid this hole of a place. I will keep sharing this experience to everyone as the manager got involved. He was very rude and unprofessional. My car eventually went to another body shop and got repaired. Caliber collision headquarters knows about it but I have not seen or heard from anyone. I would steer clear of these corporate body shops. Half ass work and they don't stand behind their work.
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