Where is Elk Grove Ford Service located?

Elk Grove Ford Service is located at Elk Grove Ford Service, 9645 Auto Center Dr suite #100, Elk Grove, CA 95757. You can find their exact location and get directions on the map provided above.

What is the overall rating for Elk Grove Ford Service?

Elk Grove Ford Service currently has an overall rating of 3.0 out of 5 stars, based on 49 reviews from the community.

What are the opening hours for Elk Grove Ford Service?

The opening hours for Elk Grove Ford Service are: Please contact the business at 12796673834 to confirm their current operating hours.

Best Car Repair in Elk Grove, CA: Elk Grove Ford Service

Aaron Weiny

★★★☆☆

3 weeks ago

Overall, the staff was attentive. Meaning they did get back to me with my concerns in a timely manner. I wasn’t happy with the outcome, but maybe there was nothing they could do about that. It did hurt that I had purchased parts for the fix and when I found out it was not economical to spend $16k to fix my $16k van they wouldn’t accept the parts back without a 35% charge and the box was never opened. So, spending $1000 for absolutely nothing hurt!

Heather Reith

★★★★☆

2 months ago

Elk Grove Ford always takes good care my car. They are very friendly with great customer service. I love their waiting lounge. It has a nice spacious area to do work while waiting. I would normally have given a 5 star review but they forgot to change out my wipers and that was on my service request.

Shelby Gatewood

★★★★★

3 weeks ago

Great customer service, diagnosed the problem, even though parts were on back order EG Ford found what I needed in Roseville. No surprises. Thorough, kept abreast of my vehicle status. Rental Car provided by Ford.

Jesus Lopez Reynosa

★★★★★

Edited 4 months ago

Great experience with service advisor Michael Capas, he was very patient and understanding regarding some issues I had with my vehicle. He explained the warranty coverage and fortunately in my case, it covered the whole repair, I ended up just paying for the scheduled maintenance. The service team performed multiple things (maintenance, recall service, and a charge port replacement) and the turn around was very quick (1 day). Absolutely happy with my experience, especially with my previous service experiences with Polestar and Tesla, this was a breeze. I also appreciate that Ford covered the cost of the repair to the charge port on my Mustang Mach-E given my issues with it. 10/10

Phillip Wernick

★★★★★

4 months ago

I took my 20 year old Ford Freestar minivan in for service plus the left head lamp didn’t work and the driver’s door window wouldn’t go down or up. The service was delayed because they had to get an obsolete oil filter. The electrical issues were diagnosed as a burnt out fuse box under the dash on the driver side. The fuse box is only available as a used part because no new parts are available. Ford won’t install a used part so they recommended an independent repair shop for my mechanical needs. They didn’t have to recommend anybody to me but they did. I got a $100 discount because they couldn’t repair the problem. Mike was my service advisor. He did a great job communicating with me.

Darrell Woolsey Jr

★★★★☆

3 weeks ago

Brad in the service department was great. Gives you the facts and willing to work with your time line. Within reason of course

Azi

★★★★★

4 months ago

This review is for Bradley Wenrick, a service advisor at EG Ford. He’s the most knowledgeable and straightforward service advisor I’ve ever worked with, and I’ve worked with 3 Ford dealerships including Sac downtown Ford. Elk Grove Ford Service only gets 5 stars in my books because of him. Thanks for all your help troubleshooting an electrical system issue with my 2022 Ford, Brad!

Gary Tong

★★★☆☆

2 months ago

Needs improvement: I was the only person waiting to get a service advisor and it took over 10 minutes. I was told Elk Grove Ford Service left a voice message but there was nothing in my voice mail. I texted questions about the service but there were no answers.

Davey Wong

★★★★★

5 months ago

Nice staff! Mike is outstanding! Great service, offering ride to and from, and will drop off your vehicle at home at your convenience....maybe can add cash wash as a service 😀

Mark Hyde

★★★★★

9 months ago

My service advisor Mike was amazingly helpful providing the best possible service for me and my truck. Thanks Mike, you embody what true customer service is all about!!

Miguel Cobra

★★★★★

6 months ago

Friendly, knowledgeable staff and reliable service. I bought a truck there last November and have had a very good experience. Johnny in the Sales department has been very helpful with answering any questions even after the sale. I highly recommend Elk Grove Ford.

Danny Kalender

★★★★★

2 months ago

I had not had good experiences with dealership service departments in the past. Elk Grove Ford was great!

Laura Page

★★★★★

3 months ago

Had to get towed in after hours on a rainy night and drop off is well protected. They were communicative and clear about the issues they found.

Dan Maxfield

★★★★★

7 months ago

Had a recall on my Ford F150 and Elk Grove ford did the repair, great service, was offered a ride home and a ride to pick up truck , it was done in 5 hours. Gentlemen who helped me was very nice, office staff was very friendly and helpful. Have more recalls coming up and will use Elk Grove ford again

David Szeto

★★★★★

8 months ago

Consistently excellent service and quick turnaround on my vehicle. Takes care of all my needs, big or small. Brad is an excellent service manager, and the customer service front desk is top notch. No matter who is at the counter, they always answer my questions or finds someone to provide an answer.

jassen valmores

★★★★★

a month ago

They made a good job this time. The advisor been helpful.

Ruby Maberto

★★★★★

6 months ago

Outstanding. Out of my past experiences with surrounding Fords. Elk Grove Dealership is my 1st choice! Ty for your Service

Hurtsax 1

★★★★☆

8 months ago

Mike Capas is my preferred Service employee at Elk Grove Ford. Really takes the extra time to walk you through the symptoms and faults of your vehicle, then follows it up with recommendations that are well thought out and takes cost into consideration. Furthermore, the outsourced businesses I was recommended to for additional services were more practical than having been performed at a big dealership and were equally outstanding. 5 Stars if the location had more technicians and staff to handle the workloads at this location.

joe slacker

★☆☆☆☆

7 months ago

I brought my new Ford Hybrid Escape that I purchased from Modesto Ford because it had a factory defect that is supposed to be fixed at any Ford dealership. When greeted by my service writer asking how we were doing, I replied that I was not doing well. That I just bought my new Ford and already I'm having to bring in a repair. He told me that he hears it 20 times a day. I told him for him is just a same old story, but for each of those 20 customers, it's a traumatic event after spending a cost of a new car. So it was not a good start. At home, we received a call from the same service writer, that the problem was cause by an impact so it was not covered under warranty. How I could I have impacted a unit above the gas pedal while just driving the car, I asked. He said he did not know and suggested I bring it to the Ford dealer I bought it from. Because of this and a conversation I heard earlier from the back of the service department, I got the feeling that it wasn't their problem and did not want to deal with it. When we went to pick up the car, I asked the service writer(his initials are M.C.) how much to fix it. he said $1400 or $2700 or I can't remember. I said I would trade it in first and buy another car. And it wouldn't be a Ford, like my last 2 new cars were. I'd buy a Toyota, the make my wife refers. M.C. replied that Toyota is the only brand he buys! So here I am in a Ford dealership, telling my service writer that because of this problem, I am thinking of abandoning Ford as a Make of Choice, and he agrees with me? Not a confidence builder of the Ford Brand. We left with our car and immediately drove down to Modesto Heritage Ford where we bought it. After taking the car in to inspect it, they said it was clear that this impact was made in the factory and Is covered under warranty. I would have broken my foot and still not have been able to crack this casing that contained the Air Conditioning Condenser, leaking into the car instead of to the ground below. This would be clear to any one, let alone a Service Manager or Mechanic. After I got home, I wrote an email to the service manager asking for a return email about my experience. I recieved nothing back. I called again and asked for the Sales Manager and General Managers email address. Instead of giving it to me, they wanted to know why I wanted this info. I hung up and decided to go ahead and write my honest review of my experience. For service,I have found only one Ford service department worth visiting in the Sacramento area. That was Future Ford of Sacramento. I would suggest that a person looking to Purchase a car, buy it from a dealer where there is actually service given in the Service Department. Elk Grove Ford Service Manager would not even respond to the problem I experienced there. Or take the drive to Modesto Heritage Ford. Experience excellence in sales from Jerry Urban and excellence in service from Nunie, the service manager! Nuff said.