Reviews
Tiffany Powers
Travis and Carrie were very helpful! It’s great to have an honest car repair shop.
★★★★★ a week ago
Curly Howard
★★★★★ a week ago
Christ Ward
★★★★★ 2 weeks ago
Karen Hawthorne
Always work me in when issues arrive. Not only deal with those issues but run diagnostics and advise on other issues. Really highly recommend Free Service!!
★★★★★ 2 weeks ago
Adrian Clark
This group used to be great, but their customer service has declined significantly. In December 2024, I had a poor experience after a brake and rotor job—hardware was missing. Despite reaching out to the shop directly and to the corporate office through phone and email, I’ve received no response. Very disappointing.
★☆☆☆☆ 2 weeks ago
Sonya Tarrant
★★★★★ a month ago
Michael Churchman
I wish I could give a review of their services. I called to get an estimate and book an appointment. The automated system told me there was a 1 minute wait. After about 4 minutes, a human picked up just long enough to say, "Please hold," and put me back on hold. 4 minutes later, they hung up on me.
★☆☆☆☆ a month ago
Hugh Neil
★★★★☆ a month ago
David Dickhut
They were super friendly, fast, helpful, they fixed our damaged tire and got us back on the road fast. Our damaged tire barely affected our vacation with their help.
★★★★★ a month ago
Ashley C. Williams
Free Service Tire on Kingston Pike earned our trust in 2022, and we have no intentions of ever going anywhere else as long as Travis is the manager there.Seth was the manager in the beginning then he brought Travis on board to replace him ( he was promoted to regional) which proved to be a very valuable hire. Travis is always kind, willing to explain an issue or work needed in a way we understand and is willing to physically show us the issue, if needed. They regularly maintain our 2021 Tahoe, 2017 Audi A8L, 2 (2007) 4Runners on a regular basis and we have never had an issue with any maintenance, repair or pricing. Today being Christmas Eve we had new brakes put on 1 of the 4 Runners, they were a little slow so Travis put 2 guys on the brakes and he himself replaced both fog lights to help us get out early, then he swept the bay. They are great people! Be kind to your mechanics!
★★★★★ a month ago
Karen Kukura
This location is so nice. They put our tires on and we’re very pleased. They have great customer service and are very accommodating with the oil changes entire rotations as well.
★★★★★ a month ago
Alison Downer
Great service!!!!! Super nice employees that will make sure you are taken care of. 11/10 recommend!!
★★★★★ 2 months ago
Symon Irwin
Thank you to the kind lady at the counter and to Casey in the service center that bled my brakes in an emergency situation and took care of me, twenty minutes until close
★★★★★ 2 months ago
donald richardson
Travis always goes the extra miles for his customers! I won’t go anywhere else for my car care!
★★★★★ 2 months ago
Charles Babcock
Had UT student go in for brake work. Travis checked it out and advised she was fine and didn’t need anything for a few more thousand miles. He topped off her oil, replaced a bulb and sent her on her way. Very much appreciated the care and attention.
★★★★★ 2 months ago
Kim P (cody_the_bronco)
We were visiting from out of town when the sidewall of our tire was punctured, we called the store and they got us in right away and made it so we could get home. HIGHLY RECOMMEND!!
★★★★★ 2 months ago
Amy Garcia
I was visiting my daughter while away at college and her car needed repair. I made an appointment online on Sunday evening for Monday morning. I was immediately greeted when I walked in to the store. The gentleman at the counter was very polite, professional and helpful. After checking out the issue he provided me with a very reasonable quote for the repair. The waiting area was clean and free wifi was provided while I waited. My car was repaired quickly and I was on my way. I highly recommend Free Service Tire and Auto Center in Knoxville. My experience was 5 stars!
★★★★★ 2 months ago
Crow Jenkins
These guy were quick and friendly. Honest work with honest people.
★★★★★ 2 months ago