Lesley Maha

★★★★★

a month ago

They did an excellent job. My car looks brand new. I love it even more.

Sam Dunlap

★★★★★

9 months ago

Took my car in for repairs after it was hit while parked in Seattle. Every employee that helped me had excellent customer service skills and they kept me informed on the progress of the repair throughout. They repaired my car incredibly fast provided the significant damage and I was back on the road in no time! Can’t recommend enough!

Flint

★☆☆☆☆

9 months ago

Cannot recommend. Dropped off my vehicle for a cosmetic repair (that was covered by insurance who admitted full liability). More than two weeks later I received a call from Peyton who claimed that the repair could no longer happen (and had not in fact been started) because the insurer refused the repair cost. Confused, I followed up with the insurer who stated that was not the case, but the insurer told me that Gerber Collision & Glass had tried to write-off my car twice despite the insurer wanting to pay for the repair at whatever cost. However, since Gerber Collision & Glass had done no work in two weeks+, the insurer suggested I take my car somewhere else because after also speaking to Peyton directly they were similarly surprised by her lies and lack of professionalism. When I went to pick-up my vehicle, there was no apology or explanation. Truly confusing experience. What a waste of time. I took my car to another repair shop (that has much better communication skills and is actually professional!) - and the repair cost came in $2000 less than what Gerber estimated.

Laramie Harding

★★★★★

4 months ago

I’ve worked with Gerber twice and had a very good experience each time. They’re very friendly, kept me well informed throughout the process and the work was great!

Gina Hadly

★★★★★

7 months ago

Gerber Collision and Glass provided professional service with good communication when repairing my car. The quality of the work done was excellent and they were great about giving updates via text almost daily throughout the process.

Kenn Arning

★★★★★

3 years ago

Gerber did a good quality job repairing my car after minor accident. They did body work, replaced the outside of both doors. Great at matching the paint color. Friendly staff and good communication. Thank you

Aline DSC

★☆☆☆☆

7 months ago

Avoid this location - I’ve had positive experiences with Gerber Collision in the past, but unfortunately this location (2113 E Olive St, Seattle, WA 98122) fell short. The woman at the front desk was extremely rude and unprofessional both on the phone and in person. It’s disappointing because the estimator I worked with here was friendly, knowledgeable, and very helpful. Based on this experience, I’ll be taking my business to another location where the customer service matches the quality of the repair work.

Don Lopez

★★★★★

a month ago

Staff was friendly and great to work with. Made reasonable delivery promise and delivered early, repair looks great

Ivana J-Z

★★★★★

2 years ago

Helpful, friendly and fast! This is a well overdue review, but I have to pay the highest compliments to the Olive Street team at Gerber. After an embarrassing mishap between me and a parking garage, I brought my black car with new white custom stripes to the team. The team was highly accommodating, and was able to quickly turnaround a solution. The team was friendly and helpful, and completely non judgemental about my silly mistake! Thank you so much Olive street team, you turned a bad situation into a completely manageable one. Though I hope I don't have to return soon, I will happily know that my car would be left in capable hands!

Myra Benavente

★☆☆☆☆

a year ago

I had a very frustrating experience with my car repair. Peyton, the estimator, had initially told me my car would be ready by January 3rd. However, just two hours before I was supposed to pick it up, she called to inform me that the last part needed to be painted because it came in unpainted. She assured me that it would be ready by Monday morning after the paint had dried over the weekend. When I called Monday morning for an update, Peyton said she would check on the status. Two hours later, she called back to say there was another broken part, which also arrived unpainted, meaning it had to be painted as well. This was incredibly frustrating, as she had previously assured me there was only one part left to fix. To make matters worse, she mentioned that they were "trying their best" to finish the car that day, but it might not be ready until the next day. She also mentioned that "we have more cars than we're supposed to have in the shop," implying that the delays were somehow my fault due to their overbooking. Overall, the lack of communication and multiple delays have been extremely disappointing. I’d also like to add that Peyton called me Tuesday morning, four days after the job was supposed to be finished. She told me my vehicle was done and was being cleaned, and that it would be ready for pick-up around 12pm. I explained to Peyton that I couldn’t pick it up because I’d be at work, but my husband would be there at 3pm. When my husband arrived and payed the deductible, he went to our car and found out that a part was still missing and hadn't been installed, so he had to wait for it to be put on. This has been the worst experience ever!

Amirra And

★★★★★

2 months ago

The crew was awesome and I was completely satisfied with the work done. Hope to never need their services again, however, in the event that I do I will have no hesitation returning to the Gerber Collision in Capital Hill

Marilyn Montgomery

★★★★★

3 months ago

Our car was side-swiped while parked in a parking garage. The necessary repairs included replacing the driver’s side door panel, side view mirror and repairs to other portions of the left (driver’s) side of the car body (fixing small dents, repainting, eliminating scratches). The team at Gerber’s location at 2113 E. Olive St., Seattle was excellent from start to finish: efficient, work done well, spot on continuous communications about their progress with repairs, and almost on time return of our car. One small mishap (and I mean small) resulted in a one day delay in getting our car back. James, our service consultant—friendly. Kind and very communicative—explained everything, and it wasn’t a problem for us. All in all, we highly recommend Gerber for body work repairs. For us, it was a seamless process.

Ron Davis

★★★★★

a month ago

I had an insurance claim from one of my family bumping a parked car. Though Gerber could have taken us for a ride on repairs and collected the insurance money, they instead used a solution to remove paint that came from the other car and showed me we could avoid the whole thing (and deductible) for free. I know where I’ll go for auto body help in the future! Trustworthiness warms my loyalty!

Rachel Marr

★★★★★

2 months ago

The tech and staff at Gerber Collision were super helpful and welcoming. They were able to find the problem on my car and fix it within a few hours. I was surprised how quick they were. On top of stellar and fast service, they waived the fee for the diagnostics, which was above and beyond! Definitely recommend!

Ashley Graham

★★★★★

5 months ago

I had the best experience with gerber collision and glass and would recommend them to all my friends and family! They have the best customer service, kept me updated on progress and finished early! They also made sure to do the best fixes for me car even when that meant it was additional costs to ensure I am safe. I want to note that Beni was amazing to work with. He has the best customer service of anyone I’ve ever worked with when getting my car done. He was so prompt in texting me back, helping explain the fixes to me, and just so friendly. Beni helps make your business a great place for customers to come! Thank you!

Edi McGee

★★★★★

4 months ago

amazing service! beni was phenomenal with keeping me informed of status updates with the repairs answering any questions i had. the repairs were completed earlier than expected, so very speedy! and my car was returned to me in better condition then i left it! they did a complementary detail of the exterior and cleaned the interior to spotless condition. thank you for the amazing repair work!

Patrick Abdo

★★★★★

2 months ago

Gerber provided a terrific experience from start to finish. Beni kept me updated on a regular basis with status text messages. When the car was ready, he gave a thorough explanation of the repairs and how to care for the paint job for the next 90 days. A thorough cleaning and detailing job of the interior of my car was an unexpected surprise. It was greatly appreciated!

Leo

★★★★☆

6 months ago

My experience with the work on my car was very good; the entire staff was very friendly and kept me informed at all times. The only thing that disappointed me when I returned the car was that the interior was completely dirty, full of dust, and had been moved parts that weren't related.

Kit Newman

★★★★★

2 weeks ago

Gerber Collision & Glass did a remarkable job of repairing a long linear scratch and crease in the drivers side of my 2021 Toyota RAV4. They kept me well informed on the repairs progress, and got it all done in a remarkably short amount of time. All the staff were very kind and helpful. 100% recommend this body repair shop to take very good care of your car!

Amber Corbin

★☆☆☆☆

6 months ago

Where to begin… 1 star is too many. I’ll just touch on the big ones. Transmission is slipping and clunking loud, window from drivers side where they did work is not consistently working, I was charged for a new tire and rim but didn’t receive either. In fact, I think it may have looked slightly better in the top before picture! The paint is not the same color and when addressed they said the material was different so that’s normal. But why is the material different? It feels like cheap plastic garbage. The paint is also bubbling and coming off in places. I was charged for a new sr5 sign for the back door… where is it? There isn’t even one on there! There is a charge for a clear coat painted job to the roof also… but look how dirty it is! How did they paint that? Did they clear coat all this dirt too it? Supposedly it was in the wash bay before pickup! The roof wasn’t even damaged so I’m not sure what they were even doing up there. So many things. The trim pieces don’t line up with the others and are not attached tightly with gaps. I’m easy going… this is tragic. Another body shop will be fixing what they did and now I will be without a car for even longer!