Google Reviews
Jessica Baughman
★★★★★
5 years ago
After a recent storm my car began making some noise I couldn’t identify. I called Integrity Auto and Frank was SO helpful, told me I could bring it right in. He quickly took a look and was able to help me out right away. The fact that he took time out of his Friday afternoon AND Saturday morning, last minute, speaks volumes. I would recommend without hesitation!
Mike Apotsos
★★★★★
9 years ago
I would not trust anybody else but Frank with my car. My brake job was done quickly, professionally, and with the highest quality parts; not to mention at nearly half of the cost I was quoted at by another garage. And, Frank cared enough to show me my old brakes so that I understood what condition I had allowed them to deteriorate to. I really appreciated this, because it confirmed for me what I was already led to believe: Frank sincerely cares about the people driving the cars he repairs. I've been to plenty of garages that just try to milk their customers with unnecessary repairs, use cheap parts, and even one place that would break stuff on cars because they assumed their customers were too ignorant to catch on to their schemes. You do not have to worry about such scams being pulled at Integrity Auto and Towing. Great work is done here. It could not have been more clear to me that Frank takes pride in his business. You will not be disappointed with any aspect of their work.
Susan Pawlina
★★★★★
a year ago
Frank went out of his way to help me install something on my vehicle. I had a great experience, he was very kind and helpful! Highly recommend.
Grace Chisholm
★★★★★
4 years ago
I am so grateful to have found Frank, owner of Integrity Auto & Towing. About a week ago, I had my mom visiting from MA when her transmission blew and needed a new one. He also serviced my car in the interim, and I had it back within a day. As women, car issues can be stressful with lack of price transparency, and Frank cleared that up immediately. The name "Integrity" holds true, will definitely bring my business here going forward.
Brian Marshall
★★★★★
8 years ago
Excellent and friendly service. Several friends recommended me to Integrity Auto LLC. After bringing my car in and meeting with Frank, I must say, my friends were on point with their recommendation. I have nothing, but positive things to say. Frank is a straight shooter, and a great Mechanic. He really strives to achieve great customers service, and most importantly to gain their trust. I Highly Recommend. Fives thumbs up!
Jon M.
★★★★★
6 years ago
Integrity Auto took care of me. When my civic had issues, Frank took up the challenge to fix it, and he did! He solves problems and charges great rates for work. I highly recommend checking out Integrity Auto if you want high quality work at a good price. Thanks for the great work, Frank!
4230 Steward 1
★★★★
☆
6 years ago
I found Frank by chance: pulled into his garage with a slow leaking tire. He fixed it immediately (after hours) and sent me on my way. For his kindness alone I would recommend him. Since then he has always handled my cars with professional integrity. I only gave 4 stars because I haven’t tested his mechanical expertise -only simple repairs, but others I know speak highly of his ability as a mechanic.
Jacob Y.
★★★★★
5 years ago
Integrity Auto always does great work. When my 97 Subaru has issues, Frank has always been able to fix it, and he hasn't been stumped yet. From a just changing oil to swapping a transmission Frank has done a great job with all my automotive needs. Friendly, reliable, and reasonably priced service, highly recommend. Thanks for the great work, you're the man Frank!
Kaitlin Rodriguez
★★★★★
2 years ago
Frank was recommended to me by another shop that couldn’t work on my vehicle. He was able to take my truck in same day, provide me a reasonable quote, and a fully functioning vehicle all within a timely manner. He even called a few days later to follow up. Highly recommend him
Stephanie Briggs
★★★★★
Edited 5 months ago
Frank is the best mechanic ever! He gets the job done fast and he does it right the first time, so I never have to worry about recurring issues when Frank has worked on my car. What really stands out though is the exemplary customer service he offers. He always remembers me by name and does a follow up phone call afterward to make sure I am happy with the service. He takes the time to explain so I understand what is going on with my car and I never feel condescended to or blown off. Despite this, I had stopped taking my car here after I moved to Manchester, only because other mechanics in town were much closer. Then earlier this year I was in West Hartford running errands when my muffler literally fell off! I called Frank and he immediately fit me in and replaced the muffler and exhaust pipe even though he had a full schedule of other customers. He even sourced the pipe at a discount, saving me a couple hundred bucks. It was such a relief to know my car was in good hands. I’m now making the longer drive to Integrity Auto for all of my maintenance and repairs because the unmatched service is worth it. (Originally reviewed in 2019, updated in 2025 with more detail.)
Jim Fuhrmann
★★★★★
2 years ago
I rarely pen online reviews, but my recent experience with Frank at Integrity Auto & Towing, LLC deserves a moment of my time. My wife and I brought our car in for a front ball joints replacement, and the entire process was smooth, efficient, and transparent from start to finish. Frank demonstrated professionalism that lived up to the name of his business. The repair was completed promptly, and the quality of work and replacement parts was top-notch. The pricing was fair and transparent, without any hidden fees or last-minute surprises. To sum it up, Integrity Auto & Towing is aptly named. If you want reliable, honest, and high-quality automotive service, look no further than Frank at Integrity Auto & Towing. We couldn't be any happier with our experience, and will be trusting our vehicles with him for years to come. Thank you, Frank, for making our automotive repair experience a pleasant one. Your dedication to your craft and clients is commendable, and it's businesses like yours that restore faith in the automotive repair industry.
geoff goodman
★★★★★
3 months ago
Frank was very kind and helped me out even though the shop was closed for the holidays. What a great experience and I couldn't recommend integrity more. Thanks a lot!
Jeff Rigby
★★★★★
a year ago
Integrity Auto is one of the best mechanics I've ever worked with. Frank is honest and very skilled. I had a trip coming up, and Frank rushed to finish the job before I could leave on time. The price is always fair and the work is perfect. Frank always takes the time to explain the issue and show me exactly what's happening. I highly recommend Integrity Auto.
Ellen Eickenhorst
★★★★★
a year ago
If I could give Frank at Integrity Auto six stars, I would! While my car was at the dealership for a recall, they basically told me it was on its last legs—like, “better start shopping for a new one” levels of bad. Panicked, I went to Frank's for a second opinion, fully expecting to hear my car had one wheel in the grave. Turns out, the only thing dying was my wallet at the dealership! Frank inspected everything and told me my car was fine. No crazy repairs, no financial ruin—just an honest mechanic saving the day. I don’t know if they have a cape, but they should. If you want a mechanic who won’t try to convince you your car is a ticking time bomb when it’s actually just fine, go to Integrity Auto. Highly recommend—unless you enjoy unnecessary expenses and stress. In that case, the dealership is waiting for you!
Verónica Díaz
★
☆☆☆☆
3 months ago
Unfortunately I had bad experience, I left my car for a general check up, at the beginning he sounded friendly and kind, lots of attention, he said to drop the car off on Sunday Night for “my convenience,so I would hear from him on Monday, he didn’t call, I waited on Tuesday, he didn’t call again so after 4pm I called and he said he will check it soon. He call an hour later and he said “it’s not worthy to be fixed. I can take care of it to give it away if you want.” I found someone to actually was able to buy my car in its condition so I picked it up instead and he charged more than $200, for only telling me the codes of the problem, he didn’t check anything else, I complained and he reduced it a little bit but more expensive than the price I saw in the board at the front desk, he wanted to make money with my car, and he excused saying “he was willing to give me the money he could get from it” but he never said that in the phone call. All our previous communication was only by phone and he never told me how much that check up could cost. I’m sure he spent less than 20 min accordingly with the paper he gave me about what he checked in my car and he charged more than an hour of work. I learned my lesson to don’t trust his “kindness” and “attention”he is a business men. I felt lack of transparency, I feel he took advantage of me as a young lady.
Sarah Pursell
★★★★★
9 months ago
Words can't express how incredibly grateful me (and my roommates) are for Frank and his help during our time in West Hartford. Through the years, Frank has helped me through a number of different car issues with wisdom, honesty, and skill. Car issues can be incredibly stressful (especially as a graduate student figuring things out), and Frank always instilled a sense of reassurance. I appreciated that he was always upfront about the issues and helped to decide the best course of action based on my goals for my car and my financial ability. He never pushed and always provided very fair and balanced advice. Frank provided a true sense of safety after every "check-engine light" and worn tire. I cannot recommend Frank and Integrity Auto enough!!
Peyton Bobbitt
★★★★★
3 months ago
As a college student out of state, Frank always took care of me in any service that I needed done. He made sure that my car was always safe for the road and quoted fair prices for any service.
Tiffany Snook
★★★★★
7 months ago
I highly recommend Integrity Auto. Frank is caring, honest, and knowledgeable. We are 5 hours away from our daughter, and when she had a recent car issue, searching for a reputable, safe, reliable auto repair shop was nerve wracking. We are so thankful that we found Integrity Auto. Frank is excellent to work with, and we are so appreciative of his kindness and good work. It gave us so much peace knowing that our daughter and her car were safe with Frank. Frank’s’ business is true to the name. Thank you Frank!
Brian Agnew
★★★★★
4 months ago
Frank installed a new rear axle seal, bearing, and new rear brakes. His communication with me from start to finish was excellent. He will not advise you to fix something unless it’s necessary. Integrity Auto has outstanding reviews for a reason. I highly recommend contacting Frank for his knowledge, integrity, and fair prices.
Julia McDonald
★★★★★
6 months ago
I truly cannot recommend Integrity Auto enough!! I lived in the area for ~3 years for graduate school, and am so grateful to have found Frank. Frank was consistently reliable, honest and fair. As a graduate student with a very old vehicle, Frank was able to help me keep the car running well. He does really high quality work and is always timely and transparent in his communication. I am not sure my car would have lasted without him! Myself and both of my roommates truly depended on him throughout our time in the area. He truly goes above and beyond, I highly recommend!!
