Google Reviews
Krishna Shrestha
★
☆☆☆☆
Edited 2 weeks ago
I purchased a $2132 first mile maintenance plan which is their in house maintenance plan after finance manager convinced me that it will cover future maintenance according to manufacturer’s recommendation for my RANGE ROVER. When I attempted to use it , the dealership refused to honor it. The contract shows active coverage. I talked to the finance manager, he told me he has to talk to the general manager MATT ADKINS and he will call me . I waited couple days he never called me . I went to the dealer to talk MATT ADKINS. He came to me where I was standing by reception. He didn’t offer me to sit and talk. He asked me the issue which he already knew that . After escalating the matter to the general manager Mr. Adkins, I received the full refund after two years . While the refund resolved the financial issue, the overall handling and communications were disappointing. Buyers should confirm in writing how and where this so called maintenance plan can be used before purchasing.
Ameen Shawwa
★★★★★
5 months ago
I recently took my Range Rover SVR to Jaguar Land Rover Frisco for service, and overall, it was a positive experience. The dealership is super clean and exceptionally well-organized, which immediately made a great impression. The waiting room was delightful, packed with complimentary drinks and snacks that made the wait much more pleasant. The staff at the dealership were cool and approachable, and I was impressed with their wide variety of inventory. However, I did have a couple of issues. It took a very long time to get connected with someone for my service appointment, which was frustrating. Additionally, the representative who assisted me seemed quite jittery and rushed, as if they wanted to get it over with quickly and send me on my way. Despite these minor setbacks, the overall experience was good, and I would recommend Jaguar Land Rover Frisco. They just need to improve their customer service efficiency a bit.
Kerry Ritchie
★★★★★
2 months ago
We had an excellent experience with Frisco Land Rover service, thanks to Michael Teschner. We brought our Range Rover in for its annual service along with a suspension fault error, and the entire process was smooth from start to finish. Including a seem less loaner vehicle. Michael’s communication was outstanding he kept us informed every step of the way, clearly explained the issue, and was transparent about parts availability, costs and timing of the repairs. The vehicle was repaired efficiently, and we felt confident and well taken care of throughout the process. Top-notch service and professionalism. Highly recommend working with Michael and the Land Rover service team.
Gbenga Elehinafe
★★★★★
a month ago
Awesome service. They work seamlessly with my warranty provider and got everything sorted without stressing us out. So gland we have a warranty because the price tag to fix a Range Rover is wild. Overall great professional service at the Frisco Land Rover. No stress
Nathaniel Richards
★★★★★
a month ago
I had an outstanding experience with Mark at Land Rover Frisco. From start to finish, he was professional, attentive, and genuinely proactive. What really impressed me was that he arranged a Lyft for me immediately when my vehicle was ready — I didn’t even have to ask. That level of thoughtfulness and attention to detail truly sets him apart. Mark kept me informed throughout the entire process and made everything seamless and stress-free. It’s rare to find a service advisor who goes above and beyond like that. I truly appreciate his attentiveness and exceptional customer care. Highly recommend asking for Mark if you visit Land Rover Frisco!
Stormy Skogg
★★★★★
Edited 5 months ago
I made a couple changes. Is this good? ⭐️⭐️⭐️⭐️⭐️ THE GOLD STANDARD of SERVICE EXCELLENCE 🛞🔧 The Frisco Land Rover service department delivers service that is truly in a class of its own. As a customer for nearly 14 years (two Range Rovers), I can confidently say I have nothing but glowing praise for this team. Jason Lederer (Service Director) and Robert Moreland (Service Advisor) are the core of this excellence. They are two of the most trustworthy, genuine, and highly respectful individuals I have worked with. They are genuine and have always made me feel like a friend, not ‘just a customer’. For example, they don't just fix the car; they take the time to get to know you and proactively communicate, explain every detail clearly, and consistently make the loaner/pickup process seamless, and they are sensitive to your wallet. They have always gone above and beyond to ensure I'm completely taken care of. I will always refer my family and friends to them—their level of professionalism and care is unsurpassed.
Chevon Binns
★★★★★
2 months ago
Reece did an exceptional job. I spoke with someone after him and was told they can’t look at my jag because they have no history. Reece stood by his word and got my issue resolved. Thanks Reece.
Will Lo
★★★★★
2 months ago
I had an issue with the OTAU and they took care of Belle, fix her up as quick as can be expected in that situation. I was kept informed throughout the process. Ask for Michael T. To be your service rep.
lucy
★★★★★
3 months ago
I always have excellent experience at Land Rover Frisco. From the moment I arrived, Reece took great care of me. He was friendly, knowledgeable, and kept me updated throughout the entire process. Everytime I bring my Range Rover they are quick, efficient, and very professional. Thank you, Reece, for making everything smooth and stress-free. Highly recommend!
stephanie thompson
★★★★★
7 months ago
Quickest, easiest car purchase ever…. I didn’t have to scour the Internet or drive all over town looking for the perfect car! It was right across the street from where we like to have dinner. Saved us so much time and completely pain free. Dealership is convenient, beautiful cars, lots of options. Also offered us additional warranty above what the manufacturer includes. $100 deductible is all you pay for pretty much anything that fails… for however many years you want. If you sell the car before warranty runs out, you can get your money back for the unused years. Lots of peace of mind being offered.
Ritu Banga
★★★★★
3 months ago
Reece has been a blessing ever since I entered the service department. He went above and beyond to take care of my HSE sport. He had been extremely patient and supportive, knowledgeable to answer any questions. Loved the customer service provided by him. He is an asset to Land Rover Frisco and he is also a gem of a person by heart. Thankful for his support during the service.
Tami Taylor
★★★★★
Edited 5 months ago
Absolutely thrilled with my experience at Land Rover in Frisco! From start to finish, the car buying process was incredibly smooth and hassle-free. The staff were knowledgeable, friendly, and genuinely helpful, making me feel comfortable every step of the way. I appreciated the transparency in pricing and the absence of any high-pressure sales tactics. They took the time to understand my needs and preferences, which made it easy to find the perfect vehicle. The financing process was straightforward, and I was in and out in no time! I highly recommend Land Rover to anyone looking for an stress-free car buying experience!
Amir Hossein Karbalaei
★★★★★
5 months ago
Incredible experience, no hidden fees and everything is transparent. Professional customer service and polite staff. Todd is of the best for sure. I recommend this place to everyone who wants to buy a car in Dallas area.
Missy Madia
★★★★★
3 months ago
I’ll continue doing business with LandRover Jaguar Frisco for their unwavering quality and dedication to driver satisfaction—highly recommended! Corbin in Sales and Jacob in Finance are top tier guys, friendly and professional. Reese my service advisor was thorough, communicative, and ensured every issue was diagnosed and fixed right the first time—my vehicle runs better than ever now. Reese’s expertise and dedication made a stressful situation stress-free. Five stars; for Excellent customer service ⭐️⭐️⭐️⭐️⭐️
Dylan Bellucci
★
☆☆☆☆
3 weeks ago
The worst place to have your truck serviced. The service manager and overall service department need serious improvement or additional training. I brought my newer Range Rover in multiple times because it was making an extremely loud noise — it literally sounds like a 747 taking off. After countless visits, I was told the noise was caused by a sticker they supposedly found. This explanation felt completely fabricated and did not address the ongoing problem. Instead of resolving the issue, I felt dismissed and judged as a customer. Because of this experience, I will never purchase another Land Rover product from this dealership again. Customers deserve honest communication, proper diagnostics, and respect — none of which I received her
abhishek nagaraj
★
☆☆☆☆
a month ago
Recently bought a BMW XM from this dealership, although the car is in perfect condition, the customer service experience was one of the worst. The car was almost $80,000 and it was pre owned, and the dealership showed a window sticker which showed including a power cable for the car. Upon going to the dealership to collect the car, the cable was missing. When we escalated the matter to the director $Chris Allen, he acted extremely rude and unprofessional. He basically told us to drop the sale and that other people were in line to purchase it. This was after the sale went thru and we travelled across states to collect the car. This is not the kind of reception a customer should have when purchasing a car. I really hope proper action is taken against @Chris Allen for his conduct and behavior. Extremely unsatisfactory. The sales rep @Alex did an excellent job to make this experience a little less miserable and made the purchase memorable. Thanks @Alex.
S PD
★★★★★
5 months ago
⭐️⭐️⭐️⭐️⭐️ 10/10 Service! I had such a great experience with Land Rover and especially with Robert Moreland, my Service Advisor. Booking my appointment was super easy, and I was thrilled to get in so quickly. I really appreciated being offered a ride—such a thoughtful touch that made the whole process smooth and convenient. Robert went above and beyond with communication and professionalism. He kept me updated every step of the way, clearly set expectations, and made me feel completely comfortable with the process. My car was done right on time, and everything went exactly as promised. Truly top-tier service — definitely a 10+ experience all around. Thank you, Robert and the Land Rover team!
Patricia Hu
★★★★★
3 weeks ago
Great service. We had a problem with the heated seats and took the truck in. Ben assisted in taking care of the issue and got the car back to us in a timely fashion. I like the text updates as well as it kept me informed during the process.
BASH Pilates
★★★★★
5 months ago
This dealership is the best! I just purchased a vehicle from Shawn. I was out of state and he made everything so easy. From the deal to pick up and teaching me how to use the vehicle.... it was a wonderful experience. Shawn was so friendly and easy to work with. Golden was very informative with the technology tutorials. I'll go back when the time comes!
Sean Clayton
★★★★
☆
5 months ago
⭐️⭐️⭐️⭐️ 4/5 — Professional but Not Quite the Experience I Expected I visited Land Rover Frisco in search of a vehicle. The sales staff was very professional, welcoming, and patient, and they took the time to answer all of my questions thoroughly. I truly appreciated their transparency and forwardness. That said, the overall experience felt a bit more commission-driven compared to other dealerships I’ve visited. While there was no hard push to buy, the atmosphere just didn’t have the same relaxed and consultative feel I’ve experienced elsewhere. It’s worth noting that while used vehicles don’t have mandatory add-ons, new vehicles do, and their optional packages (tire, glass, protection, etc.) are significantly more expensive than what I’ve seen at other dealerships. Would I return? Probably not. Would I recommend them to family or friends? No. They didn’t do anything wrong, but the experience simply didn’t stand out in the way I’d hoped.
