Randall's Autohaus

Shannon Broadus

★★★★★

a year ago

I had to get my car towed to Randall’s and it was messed up and I couldn’t pay for it. The let my car sit there for months until I could. That was very nice of them. My car runs good just all of the Abs light are on and didn’t know why.

Frank Keller

★★★★★

2 years ago

Randall and the guys have been taking care of our Range Rover for many years now and we wouldn't take it any where else. They do a great job of taking care of the car and stand behind their work. They take care of all our routine maintenance work and make sound recommendations based upon their assessment and then take care of those and anything else that needs attention. Their recommendations are always in line with what my assessment is so we trust them implicitly. They also communicate well with us during the process by both phone and text. Rebecca is always a delight to deal with as are Randall and the other staff and mechanics. We would recommend them to anyone that is serious about their car maintenance and doesn't mind paying the price that imported vehicles often require for service and/or maintenance. Not sure why there are some negative reviews on google for them as we have never had any negative experience with Randall's, we think they are great and have no problem recommending them to anyone. Thanks to all at Randall's Autohaus!

Joe Davidson

★★★★☆

7 months ago

AC on my wife’s Volvo was not working on a Monday , called and they told me to bring it by . Dropped it off after hours and they had it up and going by noon on Tuesday at a fair price. I find the people there are knowledgeable and helpful

Will Sawyer

★★★★★

a year ago

I have my Sprinter RV serviced at Randall's Autohaus in Gulfport MS. and have been very satisfied with the service I receive. Their knowledge of European vehicles is the main reason I will continue to have my MB Sprinter RV serviced there. I just had new rear shocks installed this month. Thanks.

Veronica Guy

★☆☆☆☆

a year ago

Been a loyal customer for over 10+ years and went for a routine oil change service (car was running just fine) I received an estimate for a recommended procedure (rusted oil housing gasket) and agreed to it, paid a total of $2,070. Since the procedure, my car has been stalling terribly and the check engine light is on. I have taken it back twice to be fixed and it been a "let's change that, let's try this", and nothing has worked! At the last attempt, I received an estimate for an additional $580 to fix the "real" issue and I respectfully declined and as a parting gift, my screen and back up cameras were disconnected. So now I'm out of a car and $2,000 and scheduling for a tow to the Mercedes dealer to figure out what happened! Sorry for the long post, but they wanted a review! Because I'm a loyal customer, once I get a report from Mercedes, I'll share it with them so this doesn't happen to anyone else! I literally paid you to destroy my car! Thanks, Randall Autohaus, I'm sure you did your best at MY expense!

Tashema Cannon

★☆☆☆☆

a year ago

They said I needed a new engine and quoted $10000. My receipt and quote was copied and pasted with major inconsistencies . The numbers weren’t adding up. I went to another repair shop, and all I needed was spark plugs and wires. Two years later and my car is still running great! I do NOT recommend Randall’s.

lucinda lenfant

★★★★★

a year ago

I had a really great experience with my 2015 Mini Cooper last week with this shop. One of the mechanics I talked to ones a first generation mini which made me feel better! These guys did not stop working until they found the issues with my car. I even text them for updates. They were great! The work was expensive, but when is getting your car worked on cheap. Outstanding customer service .

tom feilmeier

★☆☆☆☆

9 months ago

Owner recommended that I upgrade to electronic ignition on an antique Mercedes 280SL. Their work didn't go well, it actually ran worse after their work. After several weeks/months later and $4K+ gone, I went to pick up the car. It was sputtering and misfiring so badly when they brought it out to the front of the shop that it barely stayed running It ran so poorly, that I could barely get it back home. Worst shop on the coast, no ownership nor pride of work.

Gary Garner

★☆☆☆☆

7 months ago

Beware call to get a price on to install a body control module was asked why I just don'tget the dealership to put it on told them that the dealership won't to much to do it so he told me he would for $700. I've already called around and was giving a price from other company $175 big difference in price

Simply Tobacco

★★★★★

11 months ago

You figure out the good, the bad, & the ugly when things go wrong. I've been using Randall's a few years for my car and my daughter's cars. They've always done great work. Always treated us very well. Recently, my car, VW Touareg, needed a valve cover gasket replacement. The engine was eating a quart a week. Unfortunately a month after the repair, it started leaking again. I thought the repair had possibly failed and was stressing about needing to pay another $2k for the work or just deal with it as the engine still ran fine. I was pleasantly surprised when I was told there was no charge as it was under warranty. Most places would have told me they didn't know why it failed but it wasn't there fault. You really figure out who is truly good when things go wrong. I highly recommend Randall's for any European vehicles. They sell tires, headlight lens refurbishment, alignments, and all repairs. And their tire prices are very reasonable. I always get great service at a fair price and everyone is very pleasant, even the shop dog.

jerusha ray

★☆☆☆☆

2 years ago

Don't GET GOT LIKE I DID FEMALE'S AND PEOPLE WITH LITTLE MECHANIC EXPERIENCE BEWARE !! THEY LOVE AN EASY MARK HERE ‼️ Was like.pulling teeth to get them to check everything .... They charged me over 1000$ to change a hose and put two tires on but the head gasket blew in a car that had no previous problems within 200 miles of getting it back ...Don't let them charge you for any diagnostics ..they do the very bare minimum and don't seem to have much pride in anything but collecting a check Put in a belt charged me 700to do that and I provided the belt ...they changed the battery (mine was new and the new one is too small ) left pieces of trim and the old battery bolts loose which jammed up in the motor and stopped the belt causing it to overheat and permanent engine damage .SEE YOU IN COURT .. DON'T LET THESE CHINPANZEES ANYWHERE NEAR YOUR CAR

Bridget Stokes

★☆☆☆☆

Edited 5 months ago

UPDATE: We did go to court regarding this matter. We won. We were then contacted by a lawyer stating they planned to appeal our win and offered to settle with us for less than half of what the judge awarded us. Low balling again. Instead, our lawyer countered with a larger amount if they took us to appeals court. They have subsequently dropped seeking an appeal. However, we have still not received any compensation from Randall. Will continue to update. ORIGINAL POST: We brought our car to this establishment for repair. While our car was on their property in their care, it was damaged. They told us we needed to then take the car to MAACO body shop for a repair quote. My husband took off work and trailored the car over to MAACO. MAACO gave us a quote to repair the damage. My husband then contacted the owner with this quote. The owner did not want to pay for the amount quoted and instead low balled us with an amount well below the costs to repair the damage incurred on their property. Since this discussion, the owner has been conveniently "unavailable" when we've called back to discuss further to come to a resolution. We are reasonable people who just want our car to be restored to the condition it was in when we dropped it off. You would think a company that caters to luxury cars wouldn't have an problem rectifying this issue, yet here we are.

Carla Sue Bradburn

★★★★★

5 months ago

Randells Autohaus took care of my mini cooper that needed many repairs in May. Although an expensive bill ...everything was worth it. Today I went for something minor and he was honest when diagnosing anI I was given grace on the diagnostic fee. Not many can do repairs on a mini. I trust this shop and the owner to do what is best on my car and gave me an honest answer allowing me to make a choice for next steps. Thanks guys! Grateful.

Jon and Kim Maxwell

★★★★★

5 months ago

We were from out of town and didn't have needed essential tools and a bench vice to perform a repair on our classic. Friendly, Courteous, helpful staff. Much thanks Jon and Kim from Pensacola

Kirstyn F

★☆☆☆☆

a month ago

So many negative experiences here. DONT GO HERE!! Initially, we called and asked if they charged to diagnose a problem. They said no. This was the whole reason we went to them in the first place. Took my car in on a Tuesday. Called Wednesday and they said they were "looking at it now." And then they called a few hours later asking how to start my car (it's a wonky start, I will admit that), so obviously they lied about "looking at it now". Thursday I called again and they said they were "looking at it now. We'll call by the end of the day." Friday I called and said I needed my car back. He started with "what the hell did you do to your car" before backtracking and saying he had the wrong file. He then quoted me $1400 just to replace the water pump, not including any other issue I had (a belt needed replaced and the wonky start). He was extremely put out by the fact that I had a wonky start. I ended up saying that I just couldn't afford $1400 for a repair and then he said I needed to pay a diagnostic fee of $200-something. The whole reason we went to him was because he said he didnt do a diagnostic fee. It absolutely felt like it was an annoyance fee for the wonky start. I compared a price elsewhere for the water pump and labor and everything and they quoted $600-ish. So not only was it extremely delayed service, (someone else even came in while I was picking up my car asking if they had looked at his car yet and they told him they didnt know cuz the guy was at lunch), but it was extreme price gouging and unprofessionalism overall. Also, they claimed they broke a pin in my dash and that they were taking responsibility of it and they would call to let me know when to come back for them to replace it. Its been weeks now and no call. Somehow they also broke my radio, it wont stay on. When they sent their "hows everything with your car" follow-up text, i told them about it they just responded "might be a fuse" except that the radio turns on, it just wont stay on. I told them that and they never responded. Again, its been weeks. AWFUL EXPERIENCE!! DONT GO HERE!!!

Brandon Blake

★★★★★

3 months ago

After calling all over town trying to find someone willing to work on our Lexus GX 460, nobody wanted to touch it. Then I came across Randall's Auto Haus. Randy picked up the phone, called me back, and confidently assured me they could handle the issue. My lady gets super impatient when it comes to vehicles, and she drove everyone a little crazy even though I kept telling her it would take some time. It took a few weeks to get the car back, but the most important thing is that it was done right. Thank you, Randy, Brandon, the nice lady up front, and the rest of the team. We’ll definitely be back.

Elona Kleven

★★★★★

4 months ago

When I say these guys are awesome, they are AWESOME!!! I brought in my BMW about a week ago to get my tires, rims, and strut replaced. Keep in mind my car had some previous damage to its bumper(all cosmetic). When I picked it up, not only were my tires and strut fixed, but they popped out my bumper to make it look basically brand new! Will be coming here for all work that needs to be done on my car. They were efficient, reliable, and do I have to say it again? AWESOME!!! Thank you!!!