Where is Thompson Buick GMC Service Center located?

Thompson Buick GMC Service Center is located at Thompson Buick GMC Service Center, 2600 Wake Forest Rd, Raleigh, NC 27609. You can find their exact location and get directions on the map provided above.

What is the overall rating for Thompson Buick GMC Service Center?

Thompson Buick GMC Service Center currently has an overall rating of 4.4 out of 5 stars, based on 24 reviews from the community.

What are the opening hours for Thompson Buick GMC Service Center?

The opening hours for Thompson Buick GMC Service Center are: Please contact the business at 19198000509 to confirm their current operating hours.

Best Car Repair in Raleigh, NC: Thompson Buick GMC Service Center

Aniruddha Malkar

★☆☆☆☆

a year ago

Went for oil change and state inspection. The mechanic deliberately pulled the relay and service advisor asked me to change tail light for 600 bucks and failed my state inspection. I did not gave them permission to fix it and brought my Yukon back. I did followed some basic steps and found out the relay was pulled out. When I put the relay back and the break light was shying normal. This can not be due to car shaking or weak and tear on the road because the relays are secured in a box. And also how can the relay just be there inside the box laying on a channel. This is a trick for you to pay for the labor and issue that they self produced. SCAM.

Erik Kutina

★★☆☆☆

6 months ago

Disappointing experience overall. The team misdiagnosed the issue, which required a second visit to get it resolved. They also failed to call me when they said they would, and to top it off, the paperwork was mishandled. Unfortunately, I won’t be returning.

Doug Taylor

★★★★★

a year ago

My GMC 2019 Seirra needed some very intensive engine and electrical work. Because of the commitment, dedication and patience Josh Grissom provided me I now have a great product. Josh worked diligently with the warranty company to ensure my out of pocket costs were minimized. The service department is a very busy place but Josh somehow was able to make me feel like was his only customer. Thompson service is #1

Bailey Bailey

★★★★★

a year ago

Best prices we’ve found. Every single employee here will greet you with a smiling face and kind word. We would do it all again just to have Mr. David’s help. He made all the difference. Kept the process simple and explained everything along the way. He even won over our toddler. Absolutely recommend Thompson Buick GMC service center.

I Batista (Senora Batista)

★☆☆☆☆

a year ago

Paid over $1300 for repair service on vehicle yet wheel alignment which said was done was not. Technician was argumentative & dismissive. I drove over 30 miles to get them to re-fix it only to experience horrible service again. Leadership unavailable to assist. Worst GM experience I have ever had. Save yourself, go somewhere that does the job correct the 1st time.

Jessica Beaudreau

★★★★★

3 years ago

Bobby Dwyer always exceeds my expectations. Always able to fit me in around my busy schedule and is very accommodating. The service team is also exceptional about their diligence on maintenance and they take very good care of my car. Not a finger print left as a trace when I pick it up -they always make sure to do a detailed inspection inside and out of the vehicle to make sure I pick it up in the same condition that I dropped it off. Hands down best customer experience to bring your vehicle!!

V Z

★★★★★

Edited 3 years ago

Update: Thanks to Patrick who saved Thompson GMC reputation and went above and beyond to resolve the issue that arose when GMC ordered wrong part multiple times. I will keep enjoying my truck and will stay Thompson Buick GMC happy client.

Jaiazjah Hawkins

★☆☆☆☆

11 months ago

Poor customer interaction 2 employees helped 1 Caucasian individual for over 25mins and NOT either one assisted me or acknowledge my african american present

Akea Archibald

★★★★★

3 years ago

The staff here was so helpful. They helped fix my back windshield wiper and the cover. I didn't have an appointment and made sure to take care of me.

adholt3d

★★★★★

5 years ago

Very nice staff!! Cadillac is building the best American made cars anymore but the service at Thompsons is first class!

K

★★☆☆☆

4 years ago

Beyond disappointed in the service department. We were supposed to have our vehicle back in a week and it’s been almost 3 weeks now. We have received no follow up nor have we received a loaner car. Word of advice DON’T go here for service!!!!!!